Brendhan, Janelle and Kalee talk with Shannon Price and Amy Patin from Sugarland PD in Texas about why their center is so amazing and how they got it there.

Norm, Janelle and Kalee read more funny and weird police blotters and Google reviews from the internet

Norm, Brendhan and Janelle talk to Tracy Ertl, founder and trainer with Hero Light Training LLC, about how to plan for and execute retirement from 911 successfully. Every aspect from finances to physical health is a consideration that should be looked at!

Cards and packages for the dispatchers handling the Uvalde, Texas incident can be sent to: Uvalde Police Department 964 W Main St, Uvalde TX 78801

Norm, Charisce and Kalee talk with Madelyn, a member of her agency's tactical dispatch team, about what a badass she is and how awesome her role with SWAT is!

Brendhan, Janelle and Kalee talk about different ways they practice self care to manage the stress of their dispatching jobs

Brendhan, Norm, Kalee and Charisce talk about popular and unpopular opinions in the dispatch world. Should cell phones be allowed at the console? Should dispatchers be allowed to use marijuana recreationally?

Norm, Janelle and Kalee talk about all the things that pissed them off at work in 2021 in an attempt to let them go forever and move forward into 2022 grievance-free!

Brendhan, Norm and Kalee talk to Manny Apostol who heads community engagement for the King County Sheriff's Office in Washington state.

Brendhan and Norm talk with Sgt. Stefan Bjes about how dispatchers and other first responders can be better equipped to handle incidents involving people with autism. This episode was recorded live on the Humanizing the Headset Facebook group and is available to watch there.

Brendhan, Norm and Kalee talk to Brian Tegtmeyer, president of Illinois TERT, about what TERT is and how the organization helps 911 centers in times of crisis across the country.

Norm, Brendhan and Kalee talk to author and retired police sergeant Donna Brown about her book series, "Behind and Beyond the Badge," as well as perspectives on being a female in law enforcement and the current struggles facing the law enforcement community today. Donna's books can be found on Amazon in digital, audiobook, and hard copy formats!…

Norm, Brendhan and Kalee talk with Dr. Joe Serio, author, public speaker, and most interesting man in the world. Also joined by Tracie, recipient of a scholarship to attend one of Dr. Joe's training camps in Texas! You can reach out to Joe on Facebook or at 360dispatcher.com, and check out his new book "Vodka, Hookers, and the Russian Mafia: My Lif…

Norm, Brendhan, Janelle and Kalee had a chance to speak to Pat Doyle of Vision For Change about mental health awareness and crisis intervention. Please visit visionforchange.net for more information about training for first responders on mental health crises.

Norm, Brendhan and Kalee talk about some recent training they've attended

Norm, Brendhan and Kalee read funny and strange Google reviews of police departments and police blotters

Norm, Brendhan and Kalee read some funny and strange Google reviews of police departments and police blotters

Brendhan, Norm, Kalee, Janelle and Charisce play the whisper challenge

*WARNING* This episode contains graphic content pertaining to death, suicide, autopsies and some sexual content. Listener discretion is advised. Norm, Brendhan and Kalee talk with Jason Patt, author of "The Road Death Traveled," and retired Chief of the Lake County Coroner's Office in Illinois.

Brendhan, Norm, Janelle and Kalee join each other on Zoom to try an array of odd snacks suggested in the HTH Facebook group and Instagram page. Full video available on YouTube!

Part 2 of "What You Should Know Before You Apply"

Norm, Brendhan and Kalee talk about things you should know before you start a career in dispatch.

Norm and Kalee catch up with HTH team member Janelle to talk about how to leave work at work and take a break once in awhile.

Norm, Brendhan and Kalee talk about the 911 SAVES Act, and what it means for 911 dispatchers to be classified as first responders

Norm, Brendhan and Kalee talk about some of the positive things that happened in 2020, along with some listener-submitted accomplishments to celebrate

Norm, Brendhan and Kalee talk about morale in the dispatch center, with special guest Adam Timm from The Healthy Dispatcher and RapidDeploy. Check out Adam's books, "People Driven Leadership: How the Best 911 Centers Inspire Positive Change" and "Dispatcher Stress: Beating the Burnout" on Amazon!

Norm, Brendhan and Kalee discuss fan submitted superstitions in the dispatch world

Norm, Brendhan and Kalee talk about some of the responsibilities and challenges 911 dispatchers face every day

Norm, Brendhan and Kalee sit down to talk about how the COVID-19 pandemic has affected them both professionally and personally. Listen all the way through for an exciting announcement from Brendhan about a new program coming to the HTH family!

Teaser for the Humanizing the Headset podcast!