Whether from home or the office, many workers still feel more comfortable with physical desktop phones and headsets as opposed to soft phone clients. Darren Knapp from Poly talks about recent innovations to these venerable endpoints.

How can you help your remote workers when you aren't there? Crisantos talks about AI-enabled analytics, remote coaching, and what the future of remote work may shake up to be.

According to the CEO of CafeX, Rami Musallam, advanced collaboration is all about finding ways to eliminate friction in internal company processes as well as while interacting with customers. In this insightful podcast interview we dig into how cutting edge technologies, like Chime, their one-click video conferencing platform, are delivering seamle…

Customer Experience Management (CEM) is quickly becoming a strategic imperative for brands in a multitude of industries. And it's no wonder, with a recent report stating that within two years CEM will be more important to a customer's perception of a brand than their product or the price of the product. To learn more about this critical topic and h…

Have you ever considered what your collaboration style is? What about your colleagues or your boss? In this podcast interview with Leo Tucker, Global Vice President of Marketing at PGi, we dig into the findings of their recent survey that looks to answer this question. They interviewed business people from a thousand companies and gathered informat…

Open Source UC is consistently one of the most searched for terms on The UC Buyer so we dig in deeper in this information packed interview with Jerry Stabile, CEO and Founder of Commercial Open Source UC vendor, eZuce. We discuss the benefits and challenges of Open Source UC, the types of companies that is right for, virutalization, cloud and UCaaS…

Over and over at The UC Buyer we have heard that one of the biggest risks to Cloud-based UC is a corporate network that is not up for the job. In this detailed podcast with Stephen Farkough, the Vice President of Information Systems at UCaaS solution provider Broadview Networks, we discuss the network challenges that businesses face when deploying …

In this insightful discussion with Derek Yoo, CTO of Fuze (formerly ThinkingPhones) we get into the details on the trends impacting the enterprise communications space and what is driving the movement towards Unified Communications in the cloud. We discuss the impact of consumerization of IT, the various freemium collaboration solutions in the mark…

The way we use voice communications in business has changed more in the last 10 years than it has in the last 40. In this information packed conversation with Urban Gillis, Vice President of Distribution and Channel Sales at headset maker Jabra, we discuss the different ways that business people use phone calls and how businesses can categorize the…

Customer engagements have changed more over the last five years than they have in the previous thirty, according to Natalie Keightley, the Contact Center Product Marketing Lead for the EMEA region at Avaya. Customers are mobile first, demand service in whatever channel and on whatever device suits them, expect companies to know everything about the…

This year is the year of video, but so was last year, and next year will be the year of video as well. That's according to Ira Weinstein, video conferencing and collaboration specialist and partner at Wainhouse Research. We dig into how the video conferencing market is evolving, the challenges keeping it from meeting its promise and how new solutio…

Improved interactions with customers and greater internal efficiency has always been the promise of WebRTC and with the standard solidifying and Microsoft and Apple getting on board, businesses are now really starting to take advantage of it. In this insightful interview with Xander Dumaine, Senior Software Engineer at Interactive Intelligence, we …

As Unified Communications solutions become more widely deployed, companies are beginning to take advantage of them to expand their customer service beyond the walls of their contact center. In this podcast, we discuss this accelerating trend with John Cray, the VP of Product Management for Contact Center Solutions at Enghouse Interactive. We discus…

After years of waiting for the standard to become universal, Apple is finally supporting WebRTC in Safari and Microsoft is supporting oRTC (their version) in the Edge browser. The era of browser-based real-time communications may finally be here. In this insightful podcast interview with Walter Kenrich, the Director of Product Marketing at Sonus, w…

In this informative podcast with Jason Forehand from RedSky, wediscuss e911 (Enhanced 911) and how the evolving communicationslandscape is impacting the ability of businesses to deliveraccurate 911 services to their employees. We dig into theregulatory and legislative arena and what businesses need to knowabout existing and potential regulations fo…

Web conferencing was a step up. Video conferencing, another step. However, ensuring that meetings are as effective as possible for all participants requires a new paradigm for visual collaboration. In this podcast interview with Dana Corey, the VP of Global Strategic Partnerships at Prysm, we discuss how a company most well known for their display …

CafeX just won Best in Show at Enterprise Connect for their just-announced product, Chime. Chime is a product that looks to bring the simplicity of WebRTC to enterprise video, which it does with some pretty fancy technological footwork. In this interview with Sajeel Hussain the Chief Marketing Officer at CafeX we dig into the challenges inhibiting …

Every successful tech project I’ve ever worked on starts with an assessment to get the lay of the land in order to develop an effective plan of attack. In this insight-filled interview with Joe Arena, the Senior Vice President of Advanced Services at video managed service provider Yorktel, we dig into what a video communications assessment project …

Listen to this fascinating discussion with Chip Pickering, CEO of INCOMPAS (formerly COMPTEL), the industry association representing communications and technology companies large and small, advocating for laws and policies that promote competition, innovation and economic development. We discuss how the association has evolved to stay relevant in t…

Deskphones have proved to be remarkably resilient in the face of a rapidly changing communication and collaboration revolution. We dig into the reasons why in this informative podcast featuring Tom Ostrander, the president of sales for the Americas at Snom. Topics we cover include the trends that are putting the most pressure on deskphones, how des…

Multiple studies claim that remote workers may make up close to 50% of the workforce within a five years, and few areas have been impacted by the rise of remote workers more than the contact center. In this podcast interview with Mayur Anadkat, the VP of Product Marketing at Five9, we dig into how quickly this trend is accelerating, the challenges …

Multi-national businesses need to know the lay of the land and plan effectively to navigate the regulatory and technological hurdles associated with deploying SIP trunking globally. Those are some of the takeaways from my discussion with Brian Harrington, Associate Vice President and Product Manager for Tata Communications Global SIP Connect produc…

Communications technology has been an enabler of two significant trends. The rise of the remote, mobile and home worker and the reduction in the amount of office space that businesses require. These smaller offices are quickly being redesigned to take advantage of open floor plans to increase collaboration and in-office communications. These open o…

Only 20% of U.S. businesses were using SIP Trunking (session initiation protocol) for their communications in 2014, but 75% of businesses interviewed claimed they were planning on implementing it by the end of 2016. Whoa. Check out this handy infographic for more SIP market details. In this informative conversation with Steven Johnson, North Americ…

In this informative podcast with Daryl Hutchings, the CEO of Collaboration Squared and maker of Ubeity, we discuss the state of video in corporate collaboration and how making all devices and video platforms play nice together finally means we are seeing businesses adopt a 'video first' corporate culture. What does interoperability mean, how can it…

Communications was always as separate from business applications as the phone on your desk was from your computer. Now, developers are embedding communication functionality like voice, video and text, directly into applications to take customer interactions - and satisfaction - to a whole new level. Listen to this podcast with Manav Khurana from Tw…

In this informative podcast with Shawn Coyle, VP of Sales at ANPI, learn about how small and medium businesses are looking at Unified Communications, VoIP and Hosted PBX. What is driving them to invest, what concerns do they need to address and how can they leverage best practices to increase adoption so they realize the business benefits of this t…

Listen to this informative podcast featuring Urban Gillis, the VP of Sales for headset maker Jabra, as we discuss how evolving communications technology, mobility and the move towards open office spaces is changing corporate culture. What does it mean to be part of a team when most of the people you work with aren't in the same building?…

In this episode we're talking wireless and mobility and what that means to the Wifi backbone we all take for granted as we wander all over our offices or workplace campuses on whatever devices we have handy. I’m pleased to be joined by Christian Gilby, the Director of Product Marketing at Aruba Networks. Aruba has been a market leader on the cuttin…

In this podcast, we dig into how medium and larger businesses are leveraging UC and the role the cloud plays in their plans. I’m joined by Henry Dewing a Strategic Marketing Executive and Senior Evangelist at Avaya to get his take on how the marketplace is evolving and how Avaya is helping customers migrate from legacy systems to more integrated UC…

An interview with Jupiter Systems about how video streams, sensor data and other operational are making their way into collaborative environments so teams can act and react more effectively.

An interview with Kevin Gulley, editor of The UC Buyer and Jeff Platon, CMO of Interactive Intelligence about the trends driving WebRTC to the forefront of Unified Communications discussions.