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We’re an IT consulting company. But we specialize in helping large IT organizations that are trying to meet the service demands of a highly consumerized workforce but find themselves bogged down in the mundane, time-consuming side of IT management. We created a maturity model we call Productive IT Management that helps large organizations get to a higher level of productivity in key IT functions under Service Management, Asset Management, Endpoint Management, & Risk Management.
 
Catalog description A study of computers as multi-level systems. The machine level—binary representations, instruction sets, von Neumann machines. The assembly level—addressing modes, compiling to the assembly level, language translation principles. The operating system level—loaders, interrupts. Objective The primary objective of this course is for you to obtain a working knowledge of the lower levels of abstraction of a computer system. In your introductory programming classes, you learned ...
 
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ITS and ServiceNow discuss the management of the end-to-end digital and physical IT assets throughout your enterprise. Learn how to use the Now Platform to manage any IT asset, anywhere – whether it is hardware or software, on-premise or in the cloud, gain value in DAYS starting with SaaS applications, in WEEKS by detecting and consolidating shadow…
 
Unlike traditional VR implementations that have immense complexity and solve for multiple levels of maturity, our PVR establishes a baseline of measurable progress in a reasonable amount of time. Vulnerability remediation is an arduous process, from tracking progress through spreadsheets and hunting for patches, to manually grouping threats and val…
 
In this video Recorded Future's Senior Partner Architect, Wendy Swank, and ServiceNow's Manager, Solution Consulting ITx, Security & Risk Manager, Syra Arif, will demonstrate how to: Prioritize vulnerabilities quickly and accurately with unprecedented intelligence Automate vulnerability threat data collection Use risk scores to focus patching effor…
 
In this video, the teams from ITS Partners and ServiceNow will discuss using ServiceNow's SecOps and SAM modules to put out fires with an exposure assessment. With the COVID-19 landscape becoming the “new normal”, attacker groups have been quick to capitalize on the chaos. Targeted campaigns are exploiting high-risk vulnerabilities, masked under th…
 
As remote workforces grow, so does the demand for safe and remote delivery of IT services. For many, this is drawing attention to the fact that Macs still tend to be managed differently than Windows at the enterprise level. With the introduction of version 1.2 of our ITS Jamf Integration, compatible with Orlando and all recent ServiceNow versions, …
 
Today is about solving your organization's immediate needs and about building asset maturity into your organization over the long term. Do you know if all your users have the right hardware and software entitlements needed for work from home? Are you accounting for assets possibly outside your established process? In this video, Fritz and Yvette wi…
 
The team from ITS Partners will discuss how to Optimize your CMDB for ServiceNow’s most intriguing offerings. We all know that a strong ServiceNow platform starts with a strong CMDB at its core. In this video we will hear from industry experts as they discuss CMDB principles and how to better utilize ServiceNow’s hottest offerings: Software Asset M…
 
Vulnerability Response is only as good as the information available to you. Better data matters because it enables better prioritization decisions and quicker remediation. RBS’ VulnDB Vulnerability Database has data on over 200,000 vulnerabilities, including over 68,000 that aren’t found in the National Vulnerability Database (NVD / CVE) which feed…
 
Many organizations are leveraging Jamf Pro to help manage their Macs, but they frequently experience headaches trying to import Jamf asset data into their CMDB. With our new Jamf integration, you can be up and running in minutes and simplify the process of bringing your Mac software and hardware data into ServiceNow. In this video, Jay Wigard, Prod…
 
ServiceNow has a full portfolio to capitalize on this age old problem. In this video we'll be discussing some of the best practices around Software Asset Management (SAM), Software Asset Management Professional (SAM-P), CMDB and leveraging a Discovery tool. ITS Partners is ServiceNow’s specialized partner for SAM and SAM- P implementations. Yvette …
 
Join us for a demonstration of ServiceNow's Phishing Response Workflow. The Security Incident Phishing Workflow allows you to perform a series of tasks designed to handle spear phishing emails on your network. We will also be demoing the New Security Incident Console available from the London Release. We will provide a glimpse into what Security Op…
 
Despite major organizational investment in security and vulnerability management toolsets, surveys and studies everywhere show that companies are still taking too long to respond to important signals from all of these. Oversights of too much information are delaying security teams ability to identify, mitigate and remediate critical incidents and a…
 
Does your CMDB look like an attic, filled with old junk and cobwebs? Do you feel like you are missing things in your CMDB? A healthy CMDB is foundational to an excellent Asset Management strategy. On this video, our SACM Lead Architect, Yvette Mathews, will share 5 easy to implement tips and tricks to improve your CMDB’s foundation, along with some…
 
We learned a lot of lessons about protecting within the 4 walls of the enterprise, but the digital transformation is changing the game, and companies are changing how they play it. Some organizations made some real headway in their privacy programs, others are using the cloud movement to get more serious. Prioritizing protection for the various con…
 
Symantec solutions are essential for helping organizations protect and detect security incidents across the enterprise. But every incident still needs a response from the organization—and in some cases, the response needs to be lightning fast. The challenge is that most companies are still responding at “people speed”—following long runbooks, relyi…
 
Security Operations Incident Response allows organizations to work through Security Related Incidents as they happen in a repeatable manner.Many individuals and departments may need to be involved in any Security Related Incident. ServiceNow’s Security Incident Response allows organizations to prioritize incidents, assign remediation tasks and foll…
 
Enterprises are increasingly under threat from sophisticated attacks. In fact, threats dwell in an organization’s environment an average of 190 days! Security teams also face multiple challenges when attempting to detect and fully expose the extent of an advanced attack. Symantec’s anticipated evolution to full-fledged Endpoint Detection and Respon…
 
Let’s face it, Patch Management historically hasn’t been sexy. Despite it being a critical part of any security program, many organizations are still struggling to solve these challenges and often for good reason…it’s complicated and rife with mundane activities and tasks. What’s worse is that a majority of today’s threats are exploiting these well…
 
If you’re wondering why you still aren’t seeing the value from your DLP investment or can’t seem to move up the maturity scale, you need to watch this video. Many organizations invest in a DLP solution thinking that it will simply plug into their environment and begin preventing data loss. Not true. As with most IT investments, there is more to sol…
 
If your organization has already completed the migration to Windows 10, there’s really no reason to watch this video. Congratulations! However, if you’re unsure, stuck or frustrated, this event is for you. Like… specifically you. 2 million and counting…Over the past several months, we’ve set migrations in motion for over 2 million endpoints. This i…
 
We’ve discovered the launch codes for keeping Windows 10 in orbit in any organization, no matter what systems management solution you use. Here’s the trick – you have to be at the right level for your current maturity. Aim too low and you’ll crash and burn. Aim too high and you’ll just float away into the dark expanse of space… where no one can hea…
 
Coming out of RSA this year, we’re reminded of the saturation of security tools in the marketplace, both old and new. We all have a hangover from it. It’s easy to see how organizations innocently have taken on distractions from newcomers to the marketplace… and that’s just it; it’s become a vast marketplace. But before some shiny new toy gets your …
 
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