Discussing business, marketing, leadership, and whatever else comes to mind.
…
continue reading
We love helping you communicate successfully. By providing communication skills that'll transform even the most challenging relationships and interactions, and enhancing your emotional intelligence, the universal key to communicating successfully when people are working under pressure. In a nutshell it's the ability when you're under pressure to speak up for yourself with firmness, clarity and integrity while treating others, even those you find difficult, with respect and understanding.
…
continue reading
Alex Gould discusses how coaching in emotional intelligence (listening with empathy, and speaking with assertiveness) can help people become more confident at handling difficult conversations, awkward relationships and tricky scenarios.Por Gould Training
…
continue reading
Thoughts on things that prevent us from accomplishing our goals.
…
continue reading
Intro
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Saying no without jeopardising your reputation or career
19:14
19:14
Mais Tarde
Mais Tarde
Listas
Like
Curtido
19:14
Phil and Alex Gould discuss how to say no without running the risk of it jeopardising your reputation, your career or your relationships at work.Por Gould Training
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Dealing with difficult people - angry or complaining customers
22:55
22:55
Mais Tarde
Mais Tarde
Listas
Like
Curtido
22:55
Phil and Alex Gould discuss training they provided for a software company who were keen to equip their technical engineers for handling unhappy customers more effectively when things went wrong.Por Gould Training
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Dealing With Difficult People - a demanding boss
20:34
20:34
Mais Tarde
Mais Tarde
Listas
Like
Curtido
20:34
Phil Gould interviews Alex Gould about a training course he ran for a group of senior managers who struggled to handle a managing director they found difficult to deal with. The managing director would become difficult to deal with when he became frustrated and demanding when things didn't go smoothly. During the conversation they discuss why deali…
…
continue reading
![Artwork](/static/images/128pixel.png)
1
Emotional Intelligence at work (Rebroadcast)
17:43
17:43
Mais Tarde
Mais Tarde
Listas
Like
Curtido
17:43
A conversation between two specialists about the practical relevance of using emotional intelligence for handling difficult conversations at work, and the risks of not using it.Por Gould Training
…
continue reading
![Artwork](/static/images/128pixel.png)
1
How to complain effectively without getting embarrassed (Rebroadcast)
12:09
12:09
Mais Tarde
Mais Tarde
Listas
Like
Curtido
12:09
Phil Gould talks with Sara Palmer on her lunchtime talk show on BBC Radio Jersey. He explains how to complain effectively without getting embarrassed.The "Skills with People" training course shows managers how to how to stand up for themselves, how to complain effectively so that other people take them more seriously, and how to respond more gracef…
…
continue reading