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We love helping you communicate successfully. By providing communication skills that'll transform even the most challenging relationships and interactions, and enhancing your emotional intelligence, the universal key to communicating successfully when people are working under pressure. In a nutshell it's the ability when you're under pressure to speak up for yourself with firmness, clarity and integrity while treating others, even those you find difficult, with respect and understanding.
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Phil Gould interviews Alex Gould about a training course he ran for a group of senior managers who struggled to handle a managing director they found difficult to deal with. The managing director would become difficult to deal with when he became frustrated and demanding when things didn't go smoothly. During the conversation they discuss why deali…
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Phil Gould talks with Sara Palmer on her lunchtime talk show on BBC Radio Jersey. He explains how to complain effectively without getting embarrassed.The "Skills with People" training course shows managers how to how to stand up for themselves, how to complain effectively so that other people take them more seriously, and how to respond more gracef…
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