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The Carnegie Science Center podcast has moved to podcastingcsc.podbean.com All new podcasts will be posted to the new site. You can find our archive of podcasts there as well. If you are subscribed via iTunes, you will have to resubscribe to the new feed.
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SCCS-Podcast-The Art and Science of Call Center Success -Richard Blank from COSTA RICA'S CALL CENTER

RICHARD BLANK- TELEMARKETING TRAINER,OFFSHORE BPO & CEO COSTA RICA'S CALL CENTER

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What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America. Learn more about leadership, strong corporate culture, outsourcing, and becoming successful i ...
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Loving greetings to you all, and Shanah Tovah to all of our Jewish brothers and sisters. Throughout the years that we met in person, October was traditionally celebrated as “Friendship Month.” My invitation is for us to continue in the spirit of that friendship-centered tradition as together we celebrate our monthly theme, “Share the Love, Share th…
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Did you know that sharks have some famous relatives? Yes - they do! The skates and rays are often left with little recognition while sharks get a lot of the spotlight. But today, we are shining a light on all three. Welcome to the Tybee Island Marine Science Center Podcast! We record our episodes on-location at the center, located at 37 Meddin Driv…
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Martijn van den Ende, Université Côte d'Azur Already for several years it has been suggested that Distributed Acoustic Sensing (DAS) could be a convenient, low-cost solution for Earthquake Early Warning (EEW). Several studies have investigated the potential of DAS in this context, and demonstrated their methods using small local earthquakes. Unfort…
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Loving greetings to you all, and Shanah Tovah to all of our Jewish brothers and sisters. Throughout the years that we met in person, October was traditionally celebrated as “Friendship Month.” My invitation is for us to continue in the spirit of that friendship-centered tradition as together we celebrate our monthly theme, “Share the Love, Share th…
  continue reading
 
Loving greetings to you all, and Shanah Tovah to all of our Jewish brothers and sisters. Throughout the years that we met in person, October was traditionally celebrated as “Friendship Month.” My invitation is for us to continue in the spirit of that friendship-centered tradition as together we celebrate our monthly theme, “Share the Love, Share th…
  continue reading
 
Welcome to the award-winning Tybee Island Marine Science Center Podcast! We record our episodes on-location at Tybee Island Marine Science Center at 37 Meddin Drive on Tybee Island. On today's episode, Environmental Educator Alex Jones is taking us on a fascinating learning journey that focuses on Hermit Crabs and Sea Anemones. Starting with Hermit…
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Sara Beth Cebry, U.S.G.S. luid injection decreases effective normal stress on faults and can stimulate seismicity far from active tectonic regions. Based on earthquake nucleation models and measured stress levels, slip will be stable, aseismic, and limited to the fluid pressurized region—contrary to observed increases in seismicity. To unders…
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Loving greetings and welcome to September’s Sunday services when we will dive deeply into this month’s theme, “Living from a Heart of Happiness.” As the Dali Lama wisely reminds us, “Happiness is determined more by one’s state of mind than by external events.” Together, we will expand our inner understanding that happiness is not an outer achieveme…
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John Rekoske, University of California San Diego Rapidly estimating the ground shaking produced by earthquakes in real-time, and from future earthquakes, are important challenges in seismology. Numerical simulations of seismic wave propagation can be used to estimate ground motion; however, they require large amounts of computing power and are too …
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Loving greetings and welcome to September’s Sunday services when we will dive deeply into this month’s theme, “Living from a Heart of Happiness.” As the Dali Lama wisely reminds us, “Happiness is determined more by one’s state of mind than by external events.” Together, we will expand our inner understanding that happiness is not an outer achieveme…
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Welcome to a world of music, science, imagination, wonder, and discovery. We are on location at Tybee Island Marine Science Center experiencing an AMAZING project called "Whales in Motion" with an organization called Sound Explorations. "Whales in Motion" is a musical and sculptural experience for the blind and low vision community. Today, we have …
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Loving greetings and welcome to September’s Sunday services when we will dive deeply into this month’s theme, “Living from a Heart of Happiness.” As the Dali Lama wisely reminds us, “Happiness is determined more by one’s state of mind than by external events.” Together, we will expand our inner understanding that happiness is not an outer achieveme…
  continue reading
 
Loving greetings and welcome to September’s Sunday services when we will dive deeply into this month’s theme, “Living from a Heart of Happiness.” As the Dali Lama wisely reminds us, “Happiness is determined more by one’s state of mind than by external events.” Together, we will expand our inner understanding that happiness is not an outer achieveme…
  continue reading
 
Meet the North Atlantic Right Whale on today's episode. Tybee Marine Science Center Educator Lindsay McGuire is back on the podcast to teach us all the "RIGHT Whale" details. DID YOU KNOW? Georgia’s state marine mammal, the North Atlantic right whale, the most endangered large whale species on Earth. In late November and early December, North Atlan…
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Haiyang Kehoe, USGS Seismograms contain information of an earthquake source, its path through the earth, and the local geologic conditions near a recording site. Ground shaking felt on Earth’s surface is modified by each of these contributions–the spatiotemporal evolution of rupture, three-dimensional subsurface structure, and site cond…
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Loving greetings and welcome to September’s Sunday services when we will dive deeply into this month’s theme, “Living from a Heart of Happiness.” As the Dali Lama wisely reminds us, “Happiness is determined more by one’s state of mind than by external events.” Together, we will expand our inner understanding that happiness is not an outer achieveme…
  continue reading
 
Tara Nye, USGS Models of earthquake ground motion (both simulations and ground-motion models) can be likened to a puzzle with three primary pieces representing the earthquake source, site conditions, and source-to-site path. Early versions of these models were developed using average behavior of earthquakes across a variety of regions and tectonic …
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What a perfect time to remind ourselves that Spirit’s Grace is our ever-present, all-encompassing source of compassion, encouragement, our refuge and our strength. This is the time to balance the outer world with the joy of inner communion with Spirit through the power of prayer, meditation, and through connection with our spiritual community. My i…
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Allie Hayser is a Shorebird Biologist and an Educator for Manomet’s Georgia Bight Shorebird Conservation Initiative. Allie grew up on Tybee Island, Georgia. She joined Manomet’s Georgia Bight Shorebird Conservation Initiative to support and expand ongoing shorebird programs in outreach, education, and conservation. She is focused on projects that w…
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Rashid Shams, University of Southern California Site response in sedimentary basins is partially governed by mechanisms associated with three-dimensional features. This includes the generation of propagating surface waves due to trapped and refracted seismic waves, focusing of seismic energy due to basin shape and size, and resonance of the entire …
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What a perfect time to remind ourselves that Spirit’s Grace is our ever-present, all-encompassing source of compassion, encouragement, our refuge and our strength. This is the time to balance the outer world with the joy of inner communion with Spirit through the power of prayer, meditation, and through connection with our spiritual community. My i…
  continue reading
 
Amy Williamson, University of California Berkeley Alerts sent through earthquake early warning (EEW) programs provide precious seconds for those alerted to take simple protective actions to mitigate their seismic risk. Programs like ShakeAlert have been providing alerts for felt earthquakes across the west coast of the US for almost 5 years. Earthq…
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What a perfect time to remind ourselves that Spirit’s Grace is our ever-present, all-encompassing source of compassion, encouragement, our refuge and our strength. This is the time to balance the outer world with the joy of inner communion with Spirit through the power of prayer, meditation, and through connection with our spiritual community. My i…
  continue reading
 
We're getting out of our comfort zones and we're getting our hands INTO the TOUCH TANK! We're inside Tybee Island Marine Science Center for this episode with Executive Director Chantal Audran and Ocean Advocate Hero Liddy Clever. Today we are touching and holding AND learning about Echinoderms. FACT ATTACK: Echinoderms are a group of animals that i…
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James Biemiller, USGS An unresolved aspect of tsunami generation in great subduction earthquakes is the offshore competition between coseismic deformation mechanisms, such as shallow megathrust slip, slip on one or more splay faults, and off-fault plastic deformation. In this presentation, we first review results from data-constrained 3D dynamic ru…
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What a perfect time to remind ourselves that Spirit’s Grace is our ever-present, all-encompassing source of compassion, encouragement, our refuge and our strength. This is the time to balance the outer world with the joy of inner communion with Spirit through the power of prayer, meditation, and through connection with our spiritual community. My i…
  continue reading
 
Jaeseok Lee, Brown University Field observations indicate that fault systems are structurally complex, yet fault slip behavior has predominantly been attributed to local fault plane properties, such as friction parameters and roughness. Although relatively unexplored, emerging observations highlight the importance of fault system geometry in the me…
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Loving greetings and may you and your loved ones enjoy the upcoming 4th of July celebrations. As we look at the outer freedom Independence Day commemorates, I invite us to also dive deeper into the inner meaning of freedom as we explore July’s theme: “Our Birthright of Freedom.” As Ernest Holmes wisely reminds us, “Whenever we are conscious of God,…
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Today we're learning everything we can about HORSESHOE CRABS! Horseshoe crabs have been around for more than 300 million years, making them even older than dinosaurs. They look like prehistoric crabs but are actually more closely related to scorpions and spiders. Tybee Island Marine Science Center Educator Frank Wooldridge is with us on this episod…
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Thomas Lee, Harvard University Since the first seismograms were recorded in the late 19th century, the seismological community has accumulated millions of ground motion records on both paper and film. While almost all analog seismic recording ended by the late 20th century, replaced by digital media, the still-extant archives of paper and film seis…
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Loving greetings and may you and your loved ones enjoy the upcoming 4th of July celebrations. As we look at the outer freedom Independence Day commemorates, I invite us to also dive deeper into the inner meaning of freedom as we explore July’s theme: “Our Birthright of Freedom.” As Ernest Holmes wisely reminds us, “Whenever we are conscious of God,…
  continue reading
 
Loving greetings and may you and your loved ones enjoy the upcoming 4th of July celebrations. As we look at the outer freedom Independence Day commemorates, I invite us to also dive deeper into the inner meaning of freedom as we explore July’s theme: “Our Birthright of Freedom.” As Ernest Holmes wisely reminds us, “Whenever we are conscious of God,…
  continue reading
 
Welcome to the Season 2 kick-off of the Tybee Island Marine Science Center Podcast! Welcome to our TURTLE TALKS! Today, we're learning everything we can about the fascinating Loggerhead Turtle. Worldwide there are seven species of turtles, and what's really cool is .... we see FIVE of those species on the Georgia coast. Tybee Marine Science Educato…
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Take a deep dive with us on this episode recorded on location at Tybee Island Marine Science Center. We're talking about the biggest pillars here at the Science Center - Education and Conservation. Program Director Allison Williford Caldwell is back to teach us all about two programs - Bird Rescue and Marine Mammal Stranding. The team works closely…
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As we continue to talk about the conservation and education programs at Tybee Island Marine Science Center, today we focus on the Sea Turtle Project and Diamondback Terrapin Rescue and Release. Sarah Alley, who is part of the Curator Team at the Science Center, is here to educate us on Sea Turtle nesting season on Tybee Island. She also talks about…
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Settle in for a powerful one-on-one conversation with Executive Director Chantal Audran from Tybee Island Marine Science Center about the true heartbeat of the work they do with Education and Conservation. You will hear about the work that goes on in the field every day at the Science Center - including what happens during rescue missions. Chantal …
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Now is the RIGHT time to learn about the Right Whale! This episode is information-packed for you curious-learners. Ashleigh Saal, Environmental Educator and Aquarist with Tybee Island Marine Science Center is sitting down with us to talk about Whale Week and the part we all play in saving one of the world's most endangered species of large whale. O…
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Whale Week is almost here – November 13 - 18 - let's go! Whale Week brings scientific, cultural, and historical education events to the Coastal Georgia area connecting locals with their inner ocean steward. In preparing for Whale Week, we are so grateful to have award-winning historian, ocean activist, storyteller/story collector, and author Hermin…
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We're getting ready for WHALE WEEK – and we’re on location at the Tybee Island Marine Science Center sitting down with Executive Director Chantal Audran and (Creative Renaissance Mermaid) Artist and Marine Educator Joy Davis. Whale Week is happening Monday, November 13th – Saturday, November 18th and is chocked full of amazing events and educationa…
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We're on location at the Tybee Island Marine Science Center with the Husbandry Team. This episode we're talking with Tyler Hood and Jessica Boyle about the amazing care that goes on 24/7 with the center's five permanent residents. You'll hear amazing stories of rescues and conservation, as well as details of the day-to-day care schedule. Learn more…
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The AWESOME Tybee Island Marine Science Center team JUST stepped out of the water at North Beach on Tybee Island where they were surrounded by hundreds and hundreds of people coming together for one proud moment of TRUE TURTLE POWER! The marine science center's 3-year resident, Loggerhead Sea Turtle IKE is strong and ready, and he has now been rele…
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Marine Debris Ambassador Ike, our resident sea turtle, is about to be released for his greatest adventure to the Atlantic Ocean - Saturday, September 23rd at 8AM. After 3 years of education to over 300,000 students and visitors, we're on location at Tybee Island Marine Science Center talking with Executive Director Chantal Audran and the Curator Te…
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Welcome to our introductory episode - recorded just steps away from the ocean, and on location at the magnificent Tybee Island Marine Science Center. Join us as we explore the innerworkings of Tybee Island Marine Science Center and the pristine beauty of coastal Georgia’s dynamic barrier islands. Meet the team behind the magic of the Marine Science…
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Your host, Russ Yeager, talks with CEO of Costa Rica's Call Center. On the Becoming Titans podcast, we interview successful entrepreneurs and business leaders who are making a positive impact in the world with their business and in their lives. These high achievers have been so focused on their business that they have not made their body and health…
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The Authentically Successful Podcast. A new approach to company culture. Classic American Pinball in Costa Rica. We had an insightful conversation where he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he’s cre…
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Embrace the experiences as those times help develop the gift that you're meant to share. If you're not embracing the experiences, who are you missing out on to impact? Within this episode, Scott and Patrick had an amazing conversation with Richard Blank discussing the unlikely journey of being able to impact the lives of others as a result of tappi…
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What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating…
  continue reading
 
Craig Nelson, Author "The Age of Radiance: The Epic Rise and the Dramatic Fall of the Atomic Era" With a biographer's penchant for detail, author Craig Nelson will chronicle the historical figures of the atomic age, including its "Forgotten Women." His lecture will keep visitors guessing at every turn. Nelson is the author of "The Age of Radiance: …
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This is the Q&A portion of Craig Nelson's talk, "The Age of Radiance." With a biographer's penchant for detail, author Craig Nelson will chronicle the historical figures of the atomic age, including its "Forgotten Women." His lecture will keep visitors guessing at every turn. Nelson is the author of "The Age of Radiance: The Epic Rise and Dramatic …
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Dr. Alison Barth Associate professor Carnegie Mellon University Department of Biological Science How do our experiences change us? How are memories stored and retrieved? Scientists believe the answers lie in how connections between neurons, called synapses, can be strengthened or weakened over time. The brain contains about 100 billion neurons and …
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