Welcome to another insightful episode of "Build Your Salon"! I'm thrilled to share with you some groundbreaking ideas that could revolutionise the way we run our salons. In this episode, we dive into the concept of a universal skin test for all hair and beauty services. Imagine the simplicity and efficiency of having one standardised test that coul…

Welcome to another exciting episode of the Build Your Salon podcast. I'm thrilled to share some valuable insights with you on transforming first-time salon visitors into loyal clients. In this episode we'll explore how to boost client loyalty and achieve significant business growth. We kick things off by discussing the importance of goal setting an…

In this enlightening episode of the podcast, I had the absolute pleasure of delving into the intricacies of salon pricing and the empowerment of freelancers with the exceptional Ruth Lundstrom. With over twenty years of hands-on experience in the beauty industry and as the pioneering mind behind the Freelance Suite, Ruth offered a treasure trove of…

Hello, my salon friends! It's Phil Jackson here, your go-to Queen of Salons, bringing you another episode packed with pearls of wisdom on 'Build Your Salon'. This time, I have a question from the marvellous Roz Ingleby, director of Pamper Me Beauty in Clifton, Bristol. I dive into the world of salon success, discussing how to turn the summer breeze…

In this compelling episode of the podcast, I had the distinct honour of welcoming Liz McKeon, an esteemed salon business expert and founder of the International Salon Business School. We delved into a subject that resonates deeply with me – the critical role salon professionals can play in recognising and responding to domestic abuse. Liz shared he…

Join me, Phil Jackson, as I guide you through another enlightening episode of our Build Your Salon podcast, where this time we're tackling the tricky topic of discounting within the salon industry. Have you ever considered the real impact of those seemingly harmless discounts on your profits? It's a common strategy, but one that could be silently e…

In this insightful episode of the Build Your Salon podcast, I, Phil Jackson, your guide to salon profitability, take you beyond the allure of the latest equipment and revenue numbers to explore what truly constitutes profit in the salon industry. We delve into the hidden costs of salon investments and how to make choices that don't just inflate you…

In this episode, I delve into the essential topic of profit margins, a vital component for any salon business aiming for financial success. We often overlook the importance of understanding profit, sometimes even feeling uneasy discussing it. But here, I lay out the reasons why it's absolutely crucial for not just personal gain but for the resilien…

In this enlightening episode, I have the absolute pleasure of engaging in a deep dive with the remarkable Kerry Beavis. We explore the multi-faceted nature of success within the solo therapy business, where prosperity isn't just measured in financial terms but also in the joy and personal fulfilment one derives from their work. From Kerry's humble …

In this latest episode of our podcast, I dive into the transformative journey from living a high-flying lifestyle to facing the humbling experience of queuing at a food bank. The narrative often paints life as a sequence of tough times, but I'm here to question that notion and offer a fresh perspective on resilience and opportunity. It's about play…

Emma Jarvis, a name synonymous with salon success, has carved out an empire from her early dreams of hairdressing, and she joined me to spill the secrets behind her thriving business. In this episode, we dived deep into the nitty-gritty of salon industry trends, particularly post-Covid. Emma shared her anticipation of a return to employed salon mod…

Hello there! I'm Phil Jackson, the queen of salons, and I've got a treat in store for you in this episode of the podcast. If you've ever felt overwhelmed by the relentless to-do lists and administrative tasks that come with running a busy salon, then you're in the right place. In this insightful episode, I respond to Chantelle, a salon owner who's …

In this captivating episode, I had the absolute pleasure of sitting down with the remarkable Donna Clayton, a beauty therapist turned educator who has truly transformed the landscape of beauty industry training. Our conversation was a delightful journey through Donna's career, starting from her early days as a budding hairdresser to becoming a reve…

In this episode, I'm diving deep into the realm of salon success, where I explore the intricacies of client retention, membership models, and the financial strategies that can elevate your salon from good to great. We kick things off with a candid Q&A session, discussing how the first quarter has been shaping up for salons. Despite a bumpy February…

In this episode, I had the absolute pleasure of diving deep into the world of diversity, equity, and inclusion in the beauty industry with the fabulous Sam Marshall. We peeled back the layers of this multifaceted topic, exploring the transformation that salons are undergoing to become spaces where everyone, irrespective of their background or ident…

Hello there, my salon friends! It's Phil Jackson here, your trusted salon sage, bringing you another episode that's bound to transform your salon business. This time, we're diving deep into the world of salon guarantees and how they can be the golden key to unlocking a world of loyalty, sales, and ultimate client satisfaction. In this episode, titl…

Follow Ollie on instagram here: https://instagram.com/olliagency In this engaging episode of the podcast, I am delighted to welcome Ollie Johns, an incredibly talented self-taught brand and visual identity designer who has made substantial progress in the beauty industry. Our discussion delves deep into the crux of branding and its vital role in di…

Hello, my lovely salon enthusiasts! I'm thrilled to bring you an episode that delves into the heart of motivating your salon team and boosting profits with an artful approach to commissions. In this episode, titled "Achieve Salon Commission Excellence with These 5 Insider Tips," I unwrap the secrets behind creating a commission structure that perfe…

To connect with Sue, choose your route through her link tree here: https://linktr.ee/Sue_Davies Hello there! I'm thrilled to share with you the latest episode of our podcast, where we dive into the rich tapestry of the salon industry with the remarkable Sue Davis, CEO of Nabuno and the brains behind the Salon Education Journal. In this episode, we …

In our latest episode, I delve into the world of salon business, particularly focusing on how to navigate those quieter months that can often feel a little daunting. I discuss the power of small business flexibility, such as tweaking opening hours to align with customer patterns for a more efficient operation. I introduce the concept of 'winter ope…

In this captivating episode, I sit down with the phenomenal Heffy Wheeler, better known to her legion of followers as Heffy X. She takes us on her inspirational journey, sharing how she went from a directionless youth, grappling with undiagnosed ADHD, to becoming a multi-award-winning colour specialist and a beacon of entrepreneurship in the salon …

Hello, salon enthusiasts! I'm here to bring you our latest discussion. This week, we are focusing on a topic that might seem challenging at first - performance management. However, I urge you to stay with me, as we are about to make this subject a lot more engaging and beneficial. I understand that the idea of annual reviews and one-on-one meetings…

Buckle up folks, this episode is an enlightening rollercoaster ride through the ever-changing landscape of salon education. Join me as I chat with the charismatic hairdresser and education specialist, Chris Moody. He's the real deal, still working on the salon floor, yet leading the charge in revolutionising salon education. We dive deep into the i…

Oh hello there, salon enthusiasts! It's your favourite salon sage, Phil Jackson, ready to sprinkle a bit of magic on the sometimes knotty world of salon ownership. So, pull up a comfy chair, grab a cuppa, and let's have a chinwag about all things hair and beauty biz. In this episode, we're diving headfirst into Leah's pickle of a situation. She's b…

Blimey, have I got a cracker of an episode for you today! It's none other than the queen of wax herself, Marta Saczkowska, spilling the beans on her journey from Poland to the UK's beauty empire elite. This isn't just a tale of ridding the world of unwanted hair; it's a saga of sheer entrepreneurial spirit, resilience, and savvy business acumen. We…

Oh, hello there, you fabulous salon virtuosos! It's your ever-so-humble Queen of Salons, Phil Jackson, here to sprinkle a bit of sparkle on your business acumen. In this cracking episode, I'm dishing out my five top-notch resolutions to give your salon that much-deserved oomph for 2024. So, dust off your abacuses and get ready for a grand ol' time …

In this episode, I sit down for a vibrant chat with the dynamite Debbie Lewis, founder of Salon Angels and Salon Socials. Brace yourself for an invigorating journey into the world of strategic goal setting and how it can totally change your business game. We delve into Debbie's inspiring journey from a beauty professional to a business owner, unvei…

Hello there, salon mavens! In this podcast episode, I offer you a foolproof plan to revolutionise your salon's marketing strategy for 2024. We start by exploring the hazards of last-minute, panic marketing and how it can turn your business into a frantic mess. I'll be offering practical tips on how to align your marketing strategies with your finan…

Hello lovelies! Get ready for another jam-packed episode of my podcast where I, Phil Jackson, answer your burning questions and delve deep into the world of salon business. We're talking about streamlining your salon's social media presence and choosing the right software for your salon business. Are you feeling swamped by your social media obligat…

Hello there, my fellow salon queens and kings! Phil Jackson here, your very own Queen of Salons. This episode is a must-listen if you ever feel like you're constantly running around in circles for your business. We're going to have a chat about aligning your business goals with your personal aspirations, and I promise it'll be worth your while. In …

Hello there, salon warriors! Are you ready to deck the halls with bountiful business this December? In this episode, we’re diving headfirst into the festive frenzy, offering up tips to make your salon or spa sparkle brighter than a Christmas tree, without the burnout! From savvy delegation and seasonal hiring, to being the organised elf in your bus…

Hello, my fellow salon owners! Get ready to sleigh the holiday season with our latest podcast episode that's all about maximising profits, maintaining top-notch customer experiences and keeping your team merry and bright. Join us as we discuss strategies to keep your cash register jingling all the way, including getting festive season appointments …

Hey there, salon owners! Get ready to jingle all the way to a prosperous festive season with this latest podcast episode. I'm here to sprinkle some of that Christmas magic on your salon business with tried-and-tested strategies to ensure your tills are ringing louder than those sleigh bells! Firstly, I'll be your guiding star through the maze of or…

Hello there, my fellow salon owners and industry enthusiasts! Ready for another exciting episode of our podcast? In this one, we're exploring the magical world of unique branding and how it can be your golden ticket to salon success. You see, being just another face in the crowd won't cut it. You need to stand out, be distinctive, be YOU. We're div…

Hey there, salon superstars! This latest episode of our podcast is all about unlocking the mysteries of successful salon team recruitment and management. We delve into the ins and outs of a mindful hiring process, laying down crystal-clear expectations, and how to foster professional relationships with your team. After all, your first recruit sets …

Hey there, it's me again with another fun-packed episode that's going to shake up your salon business. This time we're getting down and dirty with business competition, client cancellations, and the massive role of salon software. We kick things off by talking about how we really shouldn't stress about competitors and instead, let's focus on what m…

Hello there, lovely listeners! Welcome to another thrilling episode of our salon business revolution podcast. We're going to take you on a journey beyond our industry, with some fascinating tales about how we shook things up at our salon. We've taken some pretty nifty ideas from restaurants and airlines and they've done wonders for our profits. The…

Hello, my salon buddies! Get ready to buckle in for an enlightening chat on overcoming challenges in the salon industry. We dive into an exciting Q&A session discussing everything from identifying and solving retention issues, to understanding your clients' expectations. We also cover how to use lost client surveys to your advantage. We’re not just…

Hello there, my fabulous listener! In this episode, I'm excited to delve into the magical realm of delegation and outsourcing for enhancing business productivity. Now, who wouldn't want more time on their hands? This episode is all about shedding some light on five tasks that you can delegate immediately to boost your productivity and free up preci…

Hello my lovely salon aficionados! Join me in this enlightening episode where we dive into the secret formula to turn those fresh faces walking into your salon into loyal, returning customers. We delve into my tried and tested five-step strategy that has proven successful in my salon for years. We'll explore the importance of extended appointments …

Hello my fabulous salon owners! I'm back again with a podcast episode that's going to set your profits on fire! In this episode, we're diving headfirst into the secrets of maximising your profit margin. We'll chat about the golden 85-90% capacity rule and how it affects your bottom line. You'll discover not one, but two amazing ways to boost your p…

Hello there, salon stars! It's time to polish up your business acumen and sprinkle some shine on your salon strategies. This episode is jam-packed with insightful advice, practical tips and savvy strategies focused on marketing. We'll explore the wonders of 'recommend a friend' promotions, delve into 'lost client' marketing and revitalise your salo…

If your salon retail is currently more of a headache than a cash cow, you're in the right place. By the time we're through, you'll be armed to the teeth with innovative strategies - we'll chat about everything from pricing retail into your services, to creating enticing product bundles and how to showcase your professional retail products via new c…

Well hello there, fellow salon moguls! Phil Jackson here, ready to serve you another hearty helping of salon wisdom in our latest podcast episode. This time around, we're venturing into the fast-paced, ever-changing world of social media. Yes, you heard it right, the place where trends come and go quicker than you can say "wax off"! In this episode…

Hello there, fellow salon aficionados! In this episode, we're on a mission to demystify the concept of salon targets. I promise you, by the time you've listened to the end, you'll not only know where these targets come from, but also how to tailor them for your very own salon. But, hold on, we're not just talking business numbers here. This is abou…

Hello there, my fellow salon gurus! In this absolutely thrilling episode, I've taken it upon myself to be your guiding light on the journey of performance management in your salon. You'll learn all about a straightforward, three-part structure that will help you handle your team's performance like a seasoned pro. We'll also cover the four key perfo…

Hey there, beauty industry comrades! It's your salon queen, Phil Jackson, here. I'm inviting you to a one-of-a-kind chat about your hair and beauty business. This time, we're tossing the script out the window and answering your burning questions. What's up with your salon? Let's talk about it. And as a bonus, you'll get a behind-the-scenes look at …

Hey there, my fellow salon warriors! This week, we're diving deep into the sea of salon business finances and believe me, it's a thrilling adventure! We're talking about the tough, almost nail-biting, month of August and how we can maneuver our way to pay our team more without compromising profitability. Sounds like a mission impossible, right? But…

Join me on a frank and honest exploration of the salon industry, as we delve into the nitty-gritty details of what's holding us back. From pandering to clients' every whim to the dark underbelly of verbal abuse, we're going to shine a spotlight on it all. You see, we've identified five bad habits that need to go, and I mean pronto! Not just for our…

Looking to attract and retain the RIGHT customers? You gotta be in integrity! And I don't mean telling the truth - I mean acting in a way EVERY day that attracts the right clientele. 00:17 How is July for you? 01:07 The seasons in your salon business 03:02 The intimidation of a first visit for your new clients 04:15 Handling cancellations and no-sh…