Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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A custom podcast from RNZ
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Official podcast for the custom harvesting industry brought to you by U.S. Custom Harvesters, Inc. Listen in as Mandi and our guests chat about their experiences and the current state of affairs!
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Welcome to Customer Growth Sessions, presented by Intergrowth. We discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
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Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
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Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
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Customer Service Culture è il podcast dedicato al servizio clienti digitale e alla diffusione della 'cultura del cliente' in azienda. Paolo Fabrizio condivide casi studio, approfondimenti e interviste a manager. Scopri i servizi per le imprese ➡️ https://customerserviceculture.com/
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Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is "Being Happy" from Purple Planet Music)
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Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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Great Tips for Starting and Running Your Custom Apparel Business
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Do you truly have a customer-centric organization or do you simply say you do? Do you know how to identify unmet customer needs? Do you have a growth strategy driven by compelling differentiators? The Customer Mission Podcast shares best practices and insights on how to create customer-centric behaviors and mindsets to grow faster, be more competitive, and be more profitable.
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CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
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The Voice of car culture, a podcast powered by Murpho’s Publishing, the folks who bring you Car Kulture Deluxe and Ol Skool Rodz magazines. This show features all the latest and greatest in the world of kustom cars, lowbrow art, pinup troupes and more. If its chopped, dropped, nosed and decked, we’re probably looking for its story. For the enthusiast of both car culture and the lifestyles that go hand-in-hand, pull up a chair in the shop and welcome to...the Custom Kulture Rodcast! Music cre ...
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Do you get that sinking sensation any time you have to have your car fixed? Do you ever wonder what they're doing out there in the repair bay? Do you want to know how to find a 'good' car repair place? Industry professional Dustin Atwood answers all this, and more, each week during the A-1 Custom Car Care show. Dustin is an ASE Certified Master Level technician for light/heavy duty trucks, and cars. Co-hosted by KSGF Radio personality Sarah Myers, and featuring some of your most common quest ...
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In today's hyper competitive market, building a base of loyal fans has never been more important- or more challenging. The Business of Customer Love podcast will help you to break free from costly one off, transactional relationships and start becoming a brand your customers come back to again and again. Hear from leading experts in the field of customer love on how to create more meaninful relationships with your customers so you can build your business in a more sustainable, profitable way ...
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Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast. This award-winning show is about turning customer experience (CX) concepts into effective action. You'll gain tangible strategies rooted in Stacy's innovative Heart and Science™ leadership framework, which masterfully blends emotional intelligence with data analytics. Alongside Stacy's insights, you’ll hear her discuss ...
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Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
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Un podcast dedicado al coleccionismo de muñecos, nostalgia y cultura geek. Dirigido y presentado por Juanlu Kemao. @CUSTOMOTUCS_KEMAO https://www.ivoox.vip/premium?affiliate-code=70f2b7cdd7451f106734b0cc08f15132
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
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Anaphora Radio - A Coptic Orthodox Radio App
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Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
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For McAfee customer service number, call 2029602084. Support is available 24/7 to assist with antivirus software installation.
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Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
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When it comes to remodeling your home, there’s no one-size approach to style. Crafting your living space into your ideal haven demands innovation, skill, and meticulous attention to detail. Whether you envision classical refinement or contemporary flair, our team of certified design experts is dedicated to excellence in every endeavor, promising a smooth and gratifying remodeling journey. Embark on your path to a stunningly transformed home by scheduling a complimentary consultation with us ...
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CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner. Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, C ...
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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How Do I Know If My Home Needs Renovation?
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In this episode, we'll uncover the definitive signs that your home is due for a renovation. We'll also highlight the benefits of promptly tackling these renovation needs. Contact Premier Kitchen & Bath today to schedule your home renovation consultation at our Scottsdale or Mesa showrooms in Arizona. Call us at 480-969-4700, or visit us online at …
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The Panel with Leonie Freeman and Shane Te Pou (Part 2)
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Tonight on The Panel Wallace is joined by panellists Leonie Freeman and Shane Te Pou discuss whether it's okay to pile up bags of dog poo in protest of bin removal. Plus, they discuss NZDF lost luggage on the way to Gallipoli ANZAC dawn service, and tracking down photos of all 100,000 people who served with the New Zealand Expeditionary Force in Wo…
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Episode 195 - What You Should Know Before Buying a DTF Printer
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In the latest episode of Custom Apparel Startups, we are excited to feature Howard Potter, from A&P Master Images, who brings his wealth of knowledge to the table on the topic of Direct to Film (DTF) Printing. Our discussion, " What You Should Know Before Buying a DTF Printer," covers the A to Z of preparing to make an informed purchase of a DTF pr…
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Episode 191 - Documenting over three decades of shooting and training, The Online Long Range Shooting School!
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In this episode I would like to share with you personally why I have worked so hard in documenting our shooting school to put online and to share. This is the story of Wolf Precision and Jamie Dodson as we grew through the years in our ability to do and eventually teach. Now, as I get older I would like to document all that we have learned to share…
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Building a Custom Car Garage/Shop on A Budget
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On this episode we discuss Building a Custom Car Garage/Shop on A Budget Email us at media@trickfactory.com for any questions, inquiries or sponsorship opportunities You can check out our Youtube channels here to watch our videos: https://youtube.com/@TrickFactory https://youtube.com/@ModifywithTFC Follow us on Social Media: https://www.instagram.c…
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Custom Harvest Hype, Season 2 Episode 5: The Wives series, Part 3
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Mandi goes through crop updates and interviews the third wife in a series, Sherry Zimmerman. Sherry is from south Texas. She met her husband Brian and not only fell in love with him, but farming and custom harvesting as well! Also featuring updates from the US Custom Harvester association office.
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The Rodcast crew is back at it again with S4 E5!! Keeping up with all things custom they speak with Brandon Von Elrod on what it takes to preserve our kulture history! He brings us all the way back to when he was a kid working with his brother on “any car they could get a hold of ‘’. We at Murpho’s Custom Kulture Rodcast are SUPER pumped for the th…
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Oh Sure - Just Let Someone Steal Your Car - It's Fine!
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Here's what Dustin Atwood and Sarah Myers cover this morning: Should new drivers have a new car or a used car? Dustin answers a listener question about a Silverado with the 6.6 gas or diesel engine paired with the 10 speed Allison transmission. As car thefts have spiked in Toronto, local police are prescribing new safety measures. One of the recent…
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CAS MiniCast – High Performance DTF Printing with Mike Angel
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CAS MiniCast – High Performance DTF Printing with Mike Angel This Episode Marc Vila Marc Vila Mike Angel customapparelstartups.com CAS Podcast ColDesi You Will Learn Why DTF technology is superior for decorating a wide variety of fabrics How DTF technology compares to other apparel decorating methods Resources & Links Colman and Company Blo…
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Website ROI: Is A New Website Worth The Cost?
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Ep.26 - Vin Gaeta, IMPACT’s Head of Web Strategy, explains simple strategies to boost sales and get the most out of your website investment. Discover how to keep your website fresh and engaging so you can drive more business. —————— Check out the full article here 👉 https://www.impactplus.com/blog/website-redesign-roi…
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Lowe’s Home Improvement: A Tiered Rewards Program Designed To Engage DIYers and Attract Millennials
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From its humble beginnings as a hardware store in a small North Carolina town, Lowe’s grew to become one of the largest home improvement retailers in the world. The company counts nearly 300K associates, encompassing 1,700+ home improvement and outlet stores in the U.S. With more than 16M customer transactions every week, the brand celebrated $86.4…
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For episode 9 of our new season, I'm joined by Dr. Simon Jury who is Vice President of Data & Analytics at ASDA (a leading retailer here in the UK). Simon has decades of experience in the industry and learned his trade at some of the leading names in the world of CRM and data analytics. During this conversation, you'll hear us explore Simon's techn…
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153: Improving Customer Service Reps Productivity Through AI with Juan Jaysingh
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Is your company's watchful AI eye crossing the line into employee privacy? On this episode of The Customer Service Revolution, John tackles this contentious debate head-on, sharing his astonishment at the corporate practice of monitoring employee communications through artificial intelligence. Guest Juan Jaysingh, the brains behind Zingtree, shares…
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Why HSBC is banking on customer advocacy to drive long term, sustainable growth with Paul Richardson
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In this episode we spoke with Paul Richardson. Paul has spent over 20 years working at HSBC, and is now the Client Experience Director for Private Bank. Paul explained why customer advocacy is such an important growth driver for HSBC and how they're using customer insights to inform product and service developments. During our chat, Paul also discu…
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The Panel with Leonie Freeman and Shane Te Pou (Part 1)
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Tonight on The Panel Wallace is joined by panellists Leonie Freeman and Shane Te Pou discuss Melissa Lee and Penny Simmonds being stripped of portfolios after an announcement by Prime Minister Christopher Luxon. Also, they discuss how to revitalize Courtenay Place after the Wellington City Council pulled out of its deal with Reading Cinema.…
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109 - How to Lead as an Executive: Skills, Style & Confidence Tips - Ursula Llabres
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In this episode of the Women In Customer Success podcast, my guest is Ursula Llabres, the Global Director of Customer Growth, Commercial Sales at Reality Labs, Meta. Ursula was one of the founding leaders of customer success practice (being one of the first 10 in CS at salesforce.com back in 2005) and has since transformed and led high performing g…
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Today on the Pre-Panel, Wallace Chapman previews tonight's show and producer Ayana Piper-Healion joins to discuss moving toward a cashless society.
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Defaced Te Tiriti exhibition at Te Papa replaced
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The wooden panel which was damaged last December has been replaced by a temporary digital display. Te Papa Chief Executive Courtney Johnston spoke to Ingrid Hipkiss.
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Shopping Reinvented: The Data-Driven Cart Revolution is Here
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I recently sat down with Yaniv Zuckerman from Cust2Mate to talk about how technology is changing the way we shop. It was quite fascinating to learn about the smart shopping carts they're developing. These carts are designed to make shopping easier and more efficient for customers, and at the same time, they help retailers manage their stores better…
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229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer
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Jason Feifer is the editor in chief of Entrepreneur Magazine, a nonstop optimism machine, and a widely recognized authority on business and how people navigate change. He is the author of the best-selling book Build For Tomorrow, a startup advisor, and host of the podcast Help Wanted and Problem Solvers. LinkedIn name him a “Top Voice in Entreprene…
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Scaling a Business Through Community Education with Bill Spohn, President and CEO of TruTech Tools
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Today, join us for an insightful discussion with Bill Spohn, President and CEO of TruTech, as we delve into the world of HVAC and building science technology. Bill shares his expertise on customer growth, business strategies, and community building in the HVAC industry. Explore how Bill's journey in the industry has led to success and innovation in…
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123. Bode Sneakers, Office Attire, & Instead of Rent
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Chase and Timothy talk about Bode sneakers, office attire, & what they’d spend money on instead of rent. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO
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Emerging technologies like AI are reshaping the way businesses interact with their customers, while rapidly shifting expectations demand adaptable, emotionally intelligent leaders. Joe Hart, CEO of Dale Carnegie Training, understands this dynamic landscape. His insights on managing change, embracing technology with a human touch, and cultivating a …
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We’ve all experienced it: that nagging, frustrating, and sometimes maddening feeling we get when something collides with our productivity. And while it can sometimes feel trivial, that type of friction adds up and affects our interactions with customers, thus affecting the customer experience. So how do we minimize those points of friction in the w…
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The Panel with Alison Mau and Ian Powell (Part 2)
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Tonight on The Panel Wallace is joined by panellists Alison Mau and Ian Powell discuss the tree stump that has been fenced off as it doesn't meet playground safety standards. Also, they discuss the best Shakespeare phrases and ANZAC day preparations.
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The Panel with Alison Mau and Ian Powell (Part 1)
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Tonight on The Panel Wallace is joined by panellists Alison Mau and Ian Powell discuss whether cracking down on gang patches is a breach of freedom of speech. Also, they discuss the Kainga Ora development in Rotorua that looks like shipping containers and whether it is fit for purpose.
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Subscriptions Expert: Stop Subscription Stressing, Create Customer Experience & Dig Into The Why
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In this Greatest Hits episode, Lauren is joined by subscription expert, Matthew Holman. Over the years, Matthew has worked with hundreds of brands to help transform their subscription models. Matthew is also the Head of Growth at QPilot, a platform which offers merchants dynamic and flexible software to manage their repeat orders. During their co…
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Crafting a Mission-Driven Brand in Ecommerce
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Dive into the world of ecommerce with Stacey Howe, VP at Cotopaxi, as she explores how data and customer feedback drive brand evolution and consumer engagement. Learn why integrating your brand mission with customer insights is key to maintaining relevance and loyalty in a fast-paced market. This episode is a must-listen for ecommerce enthusiasts a…
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156: Your 5 Step Roadmap to Customer Centricity
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In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization. In other words, let's keep customers at the center of everything we do. Visit https://thetonyjohnson.teachable.com/ to invest in your sales team. - Start by prioritizing your employee experience - Cultivate customer understanding - Align wi…
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The First Customer - The proven strategies of CEO Whitney Stowell in building a sales pipeline
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In this episode, I was lucky enough to interview Whitney Stowell, Founder and CEO of Cribworks. Whitney discusses his entrepreneurial journey from a rural upbringing to navigating the fast-paced business world. Growing up on a farm instilled an entrepreneurial spirit in Whitney, who later transitioned into the professional realm by working in gover…
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Website Redesign? Do You Really Need A New Site In 2024?
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Ep.25 - As a business owner, do you really need a new website? Lead Web Strategist Mary Brown doesn’t always think so! The biggest key is making sure that you have the ability to make changes on your own, keeping your website a living, breathing tool. —————— NEED HELP WITH YOUR SITE? 👉 Score your website with our free assessment: https://www.impact…
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128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio
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What role does academia play in shaping customer experience? How does CX impact the education industry? What are ways entrepreneurs can implement successful customer service strategies with few resources? This episode provides answers and actionable insights from Stacy Sherman and Dr. Monica Amadio. You'll hear how AI can transform education while …
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The Panel with Alexia Russell and Peter Dunne (Part 2)
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Tonight on The Panel Wallace is joined by panellists Alexia Russell and Peter Dunne discuss relying on executive power to govern when it comes to the fast-track consenting legislation. Plus, they discuss whether a mum and her baby should have been kicked out of a comedy show, and whether rugby stadiums are really worth it.…
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The Panel with Alexia Russell and Peter Dunne (Part 1)
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Tonight on The Panel Wallace is joined by panellists Alexia Russell and Peter Dunne discuss the reintroduction of the three strike legislation and changes. Also, they discuss whether it's time to being in a National Cat Act after the deaths of a population of robins.
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Building Resilience for Customer Success with Chrissy Myers
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Chrissy Myers is the CEO of Associated Underwriters Insurance (AUI) and Clarity HR, specializing in insurance benefits and HR services for small and medium-sized businesses. With over five years leading Clarity HR and helming AUI, she is an innovative leader in a third-generation family business. As an advocate for community service, Chrissy champi…
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Today on the Pre-Panel, Wallace Chapman previews tonight's show and producer Ayana Piper-Healion joins to discuss how to improve supermarkets and combat loneliness in Aotearoa.
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Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey
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In this compelling episode of the CX Goalkeeper Podcast, your host, Gregorio Uglioni, sits down with Neil Greenwood, a seasoned leader in customer experience from NHS Blood and Transplant. Together, they delve into the intricacies of enhancing the donor journey, discussing strategies that not only improve experiences but also save lives. Why You Ca…
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Arts News: NZ wins Golden Lion at Venice while Israel keeps its doors closed, Aardman Animation in NZ & government talks arts strategy
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Arts news for Sunday 21 April 2024
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How to Craft Compelling Stories to Unlocking True Customer Engagement
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“Did I tell you about the time I …” These seven words are one of many ways we signal one of our favorite things is coming next: a story. We can’t get enough of stories and look for them everywhere, from news to conversations to the commercials we can’t avoid on TV. Stories are an essential part of the human experience. In today's world, storytellin…
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Join Irit Eizips, CCO and CEO of CSM Practice, for a session with Himanshu Garg, an expert in customer success. This podcast episode focuses on the innovative application of personalized Net Promoter Score (NPS) surveys and their role in transforming customer engagement and success across diverse industries. 🔍 Key Takeaways: - Examination of how cu…
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Vaishali Dialani, Senior Customer Experience (CX) Strategist at Konabos, and Krishna Chaitanya, CX Expert at Upshot.ai, talk about why do users actually download any app, what is their thinking behind it, and how can brands leverage this insight to boost app user engagement and retention.
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Luxon boosts defence amid rising global tensions
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As global tensions escalated this week, Prime Minister Christopher Luxon was touring South East Asia, strengthening defence and security ties. Back home, his government was accused of drifting away from New Zealand's independent foreign policy.
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The Panel with Sally Wenley and Michael Moynahan (Part 2)
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Tonight on The Panel Wallace is joined by panellists Sally Wenley and Michael Moynahan discuss the commissioners wanting to stay on in Tauranga. Also, they discuss listening parties, great albums, and whether or not we should be counting our steps.
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The Panel talks to CEO of Women's Refuge Dr Ang Jury about how dangerous stalking is, and how the police need it to be a criminal law for things to improve.
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The Panel with Sally Wenley and Michael Moynahan (Part 1)
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Tonight on The Panel Wallace is joined by panellists Sally Wenley and Michael Moynahan discuss latest on Israeli missiles in Iran. Then they discuss the latest economy forecast, and whether we need a stalking law.
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Today on the Pre-Panel, Wallace Chapman previews tonight's show and producer Ayana Piper-Healion discuss the albums that were perfect from the first time you heard them.
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Some of Aotearoa's best locally produced foods have been recognised in the Outstanding NZ Food Producer awards.
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Morning Report Essentials for Friday 19 April
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On today's episode we hear from Fire and Emergency National Commander Russell Wood on the FENZ review into their response during the Auckland floods and Cyclone Gabrielle, Auckland council issued a Dangerous Building Notice for the City Gardens Apartments on Albert Street, saying its fire safety system isn't up to scratch, Auckland Council General …
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Listen to our weekly political panel.
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The Ticket: Moment of truth – Fin AI Copilot in practice
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In today’s episode, we’re joined by Declan Ivory, VP of Customer Support at Intercom, and Bobby Stapleton, Senior Director of Human Support at Intercom who explore how our own Customer Support team is benefitting from Intercom's Fin AI Copilot, our brand new intelligent personal assistant for customer service teammates. We'll uncover how Fin AI Cop…
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