The NBDA’s bicycle industry podcast brings retailers, vendors, advocates, and thought leaders to the mic for honest discussions about the latest issues facing retailers, while taking an in-depth look at the person within the profession. Content that proves relatable and thought producing, directed at exposing real-world tips and information to help retailers find success within the bicycle industry. Get more at NBDA.com. Podcast is made possible by donations. Support the show by donating her ...
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This Friday Flex is Tips for Bicycle Retailers to Optimize Their Website! Support the Show.Por National Bicycle Dealers Association
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This episode’s guest is William Alcorn, President (and Founder) and Sue George, Vice President from Bikeflights. We discuss how trends in our industry affect the Bikeflight's business and how their crew stays nimble to provide great service as a mediary. Support the show Support the Show.Por National Bicycle Dealers Association
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This week on our Retail Design Flex we cover fixtures and merchandising. Support the Show.Por National Bicycle Dealers Association
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Retailer Spotlight - Bicycle Ranch Tucson
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This episode’s guest is our friend Steve Morganstern, owner at Bicycle Ranch Tucson. We talk leveraging brand and awards to tell customers the story of “why us,” discuss the changing market and how shops can succeed with the right tools. In addition, we cover unique strengths of their team and one’s other retailers can pick up to have the same 10 y…
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This week's Flex focuses on solving unmet customer needs. Support the Show.Por National Bicycle Dealers Association
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Bentonville Bike Fest / NBDA Retailer Summit - See you there!
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This episode’s guest is Kenny Belaey. Founder of Bentonville Bike Fest. I was excited to have Kenny on the show again to talk about how the festival has grown, what to expect for 2024,and the years to come. The Bentonville Bike Fest is happening just days after the NBDA Retailer Summit. Giving retailers and suppliers a chance to spend multiple days…
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Our Friday Flex this week is about rider experience. Support the Show.Por National Bicycle Dealers Association
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Justin Bolinger is no stranger to bike shop life. Ever since his parents opened a shop in the 1980's, his love of cycling has grown. Now, over 30 years later, he shares his years of expertise and passion through his YouTube channel I Know A Guy Bicycles. The Guy's YouTube channel continues to gain traction for his industry commentary, mechanic expe…
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This week's Friday Flex is all about grassroots loyalty programs. Support the Show.Por National Bicycle Dealers Association
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The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. We recap this month's resource "E Bike Hate, Legislation, and Liability for Amazon." The team at Human Powered Solutions has over 245 years of exper…
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Today's episode begins with a question about upselling when customers only come in for a service issue or small repair. "How do you enhance a customer's ride experience?" If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assem…
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This episode’s guests are Alessandro Basso, Chief Executive Officer at StarDue Group. StarDue is the parent company of the brands Basso Bikes and Lee Cougan Mountain Bikes and Craig Steyn, country manager US of Basso Bikes. Alessandro's Father and Uncle founded Basso Bikes in 1977. The conversation covers Alessandro's path from professional mountai…
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Join Heather for this week's Friday Flex about SKU Reduction. Support the Show.Por National Bicycle Dealers Association
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This episode’s guest is Brent Emery, co-owner of Emerys - a Wisconsin based bike store that adapts bikes to the needs of every rider. In this conversation we cover unique needs retailers should possess to best work with adaptive bicycles, whether it’s fit, customization, billing and more. Watch this episode on YouTube for the best experience. https…
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This Flex episode covers positioning high-margin inventory to drive additional sales. Support the Show.Por National Bicycle Dealers Association
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How IBD's Can Partner with Bike Co-ops to Support the Cycling Community
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This episode’s guests are Jonathan Youngman, Executive Director for Franklinton Cycle Works, and Erik Anderson, ED at Bikes for All People. In today’s episode they discuss their operations with John Robinson, President of Johnny Velo Bikes and how working together works better to serve their cycling community in Columbus, Ohio. Learn about how bicy…
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Our short features, the Friday Flex episodes, are quick-hit business tips. This week Heather reviews why it's important to manage inventory, especially beyond 365. Support the Show.Por National Bicycle Dealers Association
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The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. We recap this month's resource "Fear Mongering, Journalistic Malpractice, and a Welcoming Smile " in this episode. The team at Human Powered Solutio…
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Our Friday Flex today features how using social media can build community and personalized services. Support the Show.Por National Bicycle Dealers Association
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Retailers Are Showroom and Service Partners
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This episode’s guest is Eric Peterson, Business Development Manager, at Gocycle. Eric has been working to bring the coolest purpose-built, urban electric bike to retailers throughout the central United States. Listen and learn, how Go Cycle, a hybrid direct model brand, is working with retailers as showroom and service partners, and how Eric himsel…
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NBDA Fixture Lab Retail Design Flex Lighting Edition
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General Tips for All Retailers When it comes to Lighting Watch this episode on YouTube: https://youtu.be/_sYXnpzPRDM - Types of lights - Color temperature - Beam angles - Lumens - Foot-candles - Energy efficiency - Pricing - Light fixture examples - Examples of good and bad lighting - Common lighting fails Support the Show.…
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Retailer Success and SRAM Field Guides
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This episode’s guests are Micah Van Horn and Dan Jennings, from SRAM. SRAM excels in the bicycle industry, fostering retail success through top-notch products, education, advocacy, and unwavering passion. This conversation provides insights for bicycle retailers on how to foster success and optimize collaboration with SRAM. Support the Show.…
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Today's Friday Flex reviews how to use social media to highlight shop expertise and repair services. Support the Show.Por National Bicycle Dealers Association
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This episode’s guest is Frances Abbott, NBDA Marketing and Content Creator. Frances has worked in marketing for the last 10+ years in a variety of B2B and D2C roles at agencies and internal agencies and is now partnered with NBDA. This episode focuses on social media tips for retailers. We hope you can take a handful of things if not at least one b…
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This Friday Flex Heather reviews tips for using social media to move old inventory. Support the Show.Por National Bicycle Dealers Association
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The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. We recap this month's resource "Inflation Eases, but Beware of Phantom Debt and Zombies" in this episode. The team at Human Powered Solutions has ov…
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This Friday Flex is all about using social media to drive traffic! Support the Show.Por National Bicycle Dealers Association
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This episode’s guests are Derek DiMedio, and Tony Stagliano, owners of Hershey Cycles. Located in the sweetest place on earth, Hershey PA, Hershey Cycles is doing things a bit out of the ordinary. A growing customer base and unique philosophy on customer relations, service, and sales this shop is one to watch. Listen in and learn more about Hershey…
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Today's episode begins with a question from a retailer in Florida. "Chain replacement is a routine maintenance task... what do you recommend for bike shops on advising customers on when to replace their chains? Any common misconceptions?" If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions…
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A Bridge Between Cyclists and Mechanics
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This episode’s guests are Yahor Buben Founder Velotooler and Amos Brumble, owner Brumble Bikes and Head of Operations at Velotooler. Velotooler connects cyclists, bicycle brands, corporations, and bike fleets, with local skilled bike mechanics. Listen in and learn how they are working with Bicycle Retailers, mechanics, mobile retailers, and brands …
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This Friday Flex, we continue our series with Navigating the Future: Bicycle Retailers' Guide to Consumer Trends in 2024 Support the Show.Por National Bicycle Dealers Association
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It's DeFeet Socks! Most everyone has owned a pair at one point! You likely have some in your sock drawer now!! Heck, I remember my favorite pair of DeFeet socks from the 90's! They had a logo on that short 3" ankle that looked like Burger King but read "Big Ring King." I wore them constantly! Just to think back when those 3" cuff heights were the n…
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This week's Friday Retailer Flex is Navigating the Future: Staffing and Training Trends for Bicycle Retailers in 2024 Support the Show.Por National Bicycle Dealers Association
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This episode’s guests are Jessica Hill, Director of Sales and Aj Rasmussen, business development at Aventon. We delve into the dynamic world of e-bikes exploring consumer interests, purchasing patterns, and insights into retailer success working with this multifaceted brand. Discover the future trends shaping the e-bike landscape and gain valuable …
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This week on the Friday Retailer Flex it's all about riding the trends: Bicycle Retailers' Guide to Boosting Profitability in 2024 Support the Show.Por National Bicycle Dealers Association
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The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. We begin this episode with a discussion about deflation in the industry. The team at Human Powered Solutions has over 245 years of experience and ar…
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The Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab. If you would like your questions answered on the flex, you can write to the NBDA & Fixture Lab team at any time with ANY questions about store design, merchandising,…
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Greg McDonald - Ridley’s Cycle, NBDA Board Member, P2 Member
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This episode’s guest is Greg McDonald, newly elected NBDA Board Member, NBDA Member and P2 Member. Also, General Manager at Ridley’s Cycle Canada. Advocating for a Canada-specific portion of the NBDA vision, Greg believes in enhancing the NBDA’s outreach to non-members. He aims to position NBDA membership as an investment in personal and profession…
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Today we have a special holiday poem for the Independent Bicycle Dealer. Support the Show.Por National Bicycle Dealers Association
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E-Bike Certification with UL Solutions
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This episode’s guest is Dejan Gakovic, Micromobility Business Development Manager at UL Solutions. An eBike and EV enthusiast and owner, Dejan joins us today to review UL2849. The conversation covers the standard in depth including history, importance, certification process, and future developments. Support the Show.…
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The holiday season provides an opportunity to take advantage of increased consumer spending. Heather reviews how our retailer members can boost profits and foster customer advocacy. Support the Show.Por National Bicycle Dealers Association
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The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. We begin this episode with talking about being in "the eye of the hurricane." What does the economy look like as we move into the slow season? The t…
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Today we have 4 questions to review, starting with: "My mechanic insists that checking the bottom bracket and truing the wheels be part of our bike build [process]... Unfortunately this means we have a 2 hour build. Any tips?" If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the b…
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This episode’s guest is Stuart Blyth, CEO and Co-founder at Hubtiger. Hubtiger is a tech company that offers cloud-based repair and rental software solutions. Hubtiger is built to equip shops with the necessary tools to streamline operations, enhance customer experiences, and ultimately boost repeat business. Hubtiger has established itself as a le…
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Heather uses this Friday Flex to share why and how we can use AI in bicycle retail business. Support the Show.Por National Bicycle Dealers Association
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Connecting Your Best Customers to the Best Rides
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This episode’s guest is Michael Browne, Head of Marketing at Ride With GPS, here to share insights on how you as a retailer can work with Ride with GPS to create and share route resources with your customers using their recently released “Shop” account. Ride with GPS is the fastest and easiest way to get routes to your customers. Listen in as we ta…
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The Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab. This episode focuses on two stores that have been in their location a long time. What unique issues do they run into? Watch here: https://youtu.be/VQuRteuLvCQ If you…
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Racks As a Companion to Bike Sales with Küat
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This episode’s guest is Tom Lampe, National Sales Manager at Küat. This is a brand known for its ability to create industry-changing products that are manufactured with the utmost care to quality. They design products that last longer, boast unmatched style, and earn Küat the reputation of being a leader in feature innovation. Support the Show.…
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Today's Friday Flex features Tom Lampe from Küat. Listen in as he reviews special incentives they are giving to retailers for B2C sales. Support the Show.Por National Bicycle Dealers Association
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This episode’s guest is Dale Aguas, USA Territory Manager and Amber Krueger, Inside Sales from Tern. Tern focuses on building bikes that are a great ride, easy to fold, and are built to last. They’re a unique brand with some very recognizable frame features, and we’re excited to chat with them today about what’s happening with Tern currently, what’…
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