Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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A custom podcast from RNZ
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Official podcast for the custom harvesting industry brought to you by U.S. Custom Harvesters, Inc. Listen in as Mandi and our guests chat about their experiences and the current state of affairs!
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Customer Service Culture è il podcast dedicato al servizio clienti digitale e alla diffusione della 'cultura del cliente' in azienda. Paolo Fabrizio condivide casi studio, approfondimenti e interviste a manager. Scopri i servizi per le imprese ➡️ https://customerserviceculture.com/
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Welcome to Customer Growth Sessions, presented by Intergrowth. We discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
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Great Tips for Starting and Running Your Custom Apparel Business
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Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
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Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
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Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is "Being Happy" from Purple Planet Music)
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Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
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CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
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Do you truly have a customer-centric organization or do you simply say you do? Do you know how to identify unmet customer needs? Do you have a growth strategy driven by compelling differentiators? The Customer Mission Podcast shares best practices and insights on how to create customer-centric behaviors and mindsets to grow faster, be more competitive, and be more profitable.
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The Voice of car culture, a podcast powered by Murpho’s Publishing, the folks who bring you Car Kulture Deluxe and Ol Skool Rodz magazines. This show features all the latest and greatest in the world of kustom cars, lowbrow art, pinup troupes and more. If its chopped, dropped, nosed and decked, we’re probably looking for its story. For the enthusiast of both car culture and the lifestyles that go hand-in-hand, pull up a chair in the shop and welcome to...the Custom Kulture Rodcast! Music cre ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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For McAfee customer service number, call 2029602084. Support is available 24/7 to assist with antivirus software installation.
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Anaphora Radio - A Coptic Orthodox Radio App
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Do you get that sinking sensation any time you have to have your car fixed? Do you ever wonder what they're doing out there in the repair bay? Do you want to know how to find a 'good' car repair place? Industry professional Dustin Atwood answers all this, and more, each week during the A-1 Custom Car Care show. Dustin is an ASE Certified Master Level technician for light/heavy duty trucks, and cars. Co-hosted by KSGF Radio personality Sarah Myers, and featuring some of your most common quest ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
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In today's hyper competitive market, building a base of loyal fans has never been more important- or more challenging. The Business of Customer Love podcast will help you to break free from costly one off, transactional relationships and start becoming a brand your customers come back to again and again. Hear from leading experts in the field of customer love on how to create more meaninful relationships with your customers so you can build your business in a more sustainable, profitable way ...
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Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast. This award-winning show is about turning customer experience (CX) concepts into effective action. You'll gain tangible strategies rooted in Stacy's innovative Heart and Science™ leadership framework, which masterfully blends emotional intelligence with data analytics. Alongside Stacy's insights, you’ll hear her discuss ...
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Un podcast dedicado al coleccionismo de muñecos, nostalgia y cultura geek. Dirigido y presentado por Juanlu Kemao. @CUSTOMOTUCS_KEMAO https://www.ivoox.vip/premium?affiliate-code=70f2b7cdd7451f106734b0cc08f15132
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
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Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
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Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
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CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner. Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, C ...
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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In this podcast, serial entrepreneur Hadi Radwan will sit with founders and entrepreneurs to uncover how they acquired their first 100 paying customers. This podcast is designed for early-stage founders or soon-to-become entrepreneurs who want to discover tactics, frameworks, and advice on how to reach this important milestone.
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Luxon boosts defence amid rising global tensions
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As global tensions escalated this week, Prime Minister Christopher Luxon was touring South East Asia, strengthening defence and security ties. Back home, his government was accused of drifting away from New Zealand's independent foreign policy.
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Episode 191 - Documenting over three decades of shooting and training, The Online Long Range Shooting School!
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In this episode I would like to share with you personally why I have worked so hard in documenting our shooting school to put online and to share. This is the story of Wolf Precision and Jamie Dodson as we grew through the years in our ability to do and eventually teach. Now, as I get older I would like to document all that we have learned to share…
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Building a Custom Car Garage/Shop on A Budget
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On this episode we discuss Building a Custom Car Garage/Shop on A Budget Email us at media@trickfactory.com for any questions, inquiries or sponsorship opportunities You can check out our Youtube channels here to watch our videos: https://youtube.com/@TrickFactory https://youtube.com/@ModifywithTFC Follow us on Social Media: https://www.instagram.c…
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Custom Harvest Hype, Season 2 Episode 5: The Wives series, Part 3
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Mandi goes through crop updates and interviews the third wife in a series, Sherry Zimmerman. Sherry is from south Texas. She met her husband Brian and not only fell in love with him, but farming and custom harvesting as well! Also featuring updates from the US Custom Harvester association office.
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The Rodcast crew is back at it again with S4 E5!! Keeping up with all things custom they speak with Brandon Von Elrod on what it takes to preserve our kulture history! He brings us all the way back to when he was a kid working with his brother on “any car they could get a hold of ‘’. We at Murpho’s Custom Kulture Rodcast are SUPER pumped for the th…
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Oh Sure - Just Let Someone Steal Your Car - It's Fine!
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Here's what Dustin Atwood and Sarah Myers cover this morning: Should new drivers have a new car or a used car? Dustin answers a listener question about a Silverado with the 6.6 gas or diesel engine paired with the 10 speed Allison transmission. As car thefts have spiked in Toronto, local police are prescribing new safety measures. One of the recent…
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CAS MiniCast – High Performance DTF Printing with Mike Angel
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CAS MiniCast – High Performance DTF Printing with Mike Angel This Episode Marc Vila Marc Vila Mike Angel customapparelstartups.com CAS Podcast ColDesi You Will Learn Why DTF technology is superior for decorating a wide variety of fabrics How DTF technology compares to other apparel decorating methods Resources & Links Colman and Company Blo…
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CAS MiniCast - DTF Printing with Mike Angel
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Mike Angel shares his expertise in apparel decorating, focusing on the cutting-edge technique called direct to film printing, or DTF printing for short. This method has completely revolutionized the world of apparel decorating, offering numerous advantages over traditional methods. It is not only faster and easier, but also more cost-effective and …
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Join Irit Eizips, CCO and CEO of CSM Practice, for a session with Himanshu Garg, an expert in customer success. This podcast episode focuses on the innovative application of personalized Net Promoter Score (NPS) surveys and their role in transforming customer engagement and success across diverse industries. 🔍 Key Takeaways: - Examination of how cu…
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Vaishali Dialani, Senior Customer Experience (CX) Strategist at Konabos, and Krishna Chaitanya, CX Expert at Upshot.ai, talk about why do users actually download any app, what is their thinking behind it, and how can brands leverage this insight to boost app user engagement and retention.
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[Raised $53 million] Ep.145 - The First 100 with Jenny He, the Founder of Ergeon
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My guest today is Jenny He the Co-founder of Ergeon, which uses tech to fundamentally transform the residential construction sector by empowering both the customer and local installers in their construction project. Ergeon has raised to date $53 million from notable investors such Prysm, DST, Basis Set and Metaprop. Where to find Jenny He: • Websit…
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The Panel with Sally Wenley and Michael Moynahan (Part 2)
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Tonight on The Panel Wallace is joined by panellists Sally Wenley and Michael Moynahan discuss the commissioners wanting to stay on in Tauranga. Also, they discuss listening parties, great albums, and whether or not we should be counting our steps.
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The Panel talks to CEO of Women's Refuge Dr Ang Jury about how dangerous stalking is, and how the police need it to be a criminal law for things to improve.
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The Panel with Sally Wenley and Michael Moynahan (Part 1)
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Tonight on The Panel Wallace is joined by panellists Sally Wenley and Michael Moynahan discuss latest on Israeli missiles in Iran. Then they discuss the latest economy forecast, and whether we need a stalking law.
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Today on the Pre-Panel, Wallace Chapman previews tonight's show and producer Ayana Piper-Healion discuss the albums that were perfect from the first time you heard them.
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Some of Aotearoa's best locally produced foods have been recognised in the Outstanding NZ Food Producer awards.
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Morning Report Essentials for Friday 19 April
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On today's episode we hear from Fire and Emergency National Commander Russell Wood on the FENZ review into their response during the Auckland floods and Cyclone Gabrielle, Auckland council issued a Dangerous Building Notice for the City Gardens Apartments on Albert Street, saying its fire safety system isn't up to scratch, Auckland Council General …
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Listen to our weekly political panel.
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The Ticket: Moment of truth – Fin AI Copilot in practice
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In today’s episode, we’re joined by Declan Ivory, VP of Customer Support at Intercom, and Bobby Stapleton, Senior Director of Human Support at Intercom who explore how our own Customer Support team is benefitting from Intercom's Fin AI Copilot, our brand new intelligent personal assistant for customer service teammates. We'll uncover how Fin AI Cop…
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Chase and Timothy recap the remainder of their buying trip to Japan! (Part 2) Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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There's been a recent push (most likely by the bean counters) to establish a direct ROI for marketing efforts. I can understand this thinking. Advertising and marketing are expensive. The adage of "half of all marketing spend is wasted, we just don't know which half" makes sense, if you're looking at waste in an immediate return sense. You spend $X…
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Scaling Your Business with Customer Magic - Part 2
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This episode continues entrepreneurial lessons derived from Macquarie Technology Group's founders, David and Aidan Tudehope. It looks at the crucial role trust and shared values play in creating a transformative business culture. The episode examines how the Tudehope brothers built a solid foundation of trust, emphasizing transparency and consisten…
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Bonus content are audio clips of interviews that we couldn’t include in an episode but still contains great advice for our listeners, and this content is only available to those that follow the show through their favorite podcast provider. In the episode " The Empathetic Frontline" (episode #307) released back in March, guest Victoria Stephens from…
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Ep 232: Matt Harris | When AI Shifts the Balance of Power to Consumers: Preparing for a New Business Reality
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Episode 232: When AI Shifts the Balance of Power to Consumers: Preparing for a New Business Reality Matt Harris, Partner at Bain Capital Ventures, argues that generative AI will soon empower customers in unexpected ways. Consumers, he predicts, will soon use AI tools to continuously discover lower loan rates, higher-yield savings accounts, or more …
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The Business of Customer Love 50th Episode Special Edition
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The Business of Customer Love celebrates it's landmark 50th episode with a look back at some of the key highlights from our incredible guests over the last 12 months. In this episode, we hear insights from: Ron Holt, Founder of Pink Zebra Removal Fred Reichheld, Creator of the Net Promotor Score Carol Meyers, Partner at Glasswing Ventures Brittany …
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Ram suspected of killing two people in Waitakere
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An elderly couple are believed to have been killed by a ram at their rural West Auckland property. Police believe an elderly man went out to check on the ram and did not return. The ram was shot by police. "Once our staff arrived at the scene they too were confronted and approached by the ram" - the police said West Coast farmer and Federated Farme…
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The Panel with Nuwanthie Samarakone and Allan Blackman (Part 2)
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Tonight on The Panel Wallace is joined by panellists Nuwanthie Samarakone & Allan Blackman. They discuss the impact of Taranaki Regional Council scrapping subsidised school busses. Plus a dog that's been teaching people to read in an Auckland library.
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The Panel with Nuwanthie Samarakone and Allan Blackman (Part 1)
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Tonight on The Panel Wallace is joined by panellists Nuwanthie Samarakone & Allan Blackman to discuss the governments plan for fast track consents. They also discuss whether the public sector job cuts are Rogernomics Part 2.
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#80: Designing Experiences that drive loyalty
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How can you design experiences to drive customer loyalty? Kevin Budelmann is an Experience Design expert, a professor at both Michigan State and Northwestern Universities, and authored Brand Identity Essentials. He brings over a quarter-century shaping design, strategy, and brand experience. We explore the converging paths of behavioral economics, …
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Today on the Pre-Panel, Wallace Chapman previews tonight's show and producer Tom Riste-Smith make a case for scrapping the weekend.
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Building Consumer Confidence in the Era of Digital Identities
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Join me as we dive into the digital transformation with Hader Iqbal from Thales (like "Alice"). Hader will guide us through the massive shift from traditional to digital identity documents. Picture a future where everything in your wallet has moved to the digital realm—no more SIM cards or credit cards, just apps and digital IDs. Hader is at the fo…
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Reality vs. Artificial Intelligence: Content Authenticity In The Age Of AI
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Ep.24 - The pace of innovation in the tech world only seems to be increasing. In this episode, Briana Walgenbach discusses AI trends, tools, and tips so you and your team can stay on top of an ever-changing landscape. —————— Check out the full article here 👉 https://www.impactplus.com/blog/content-authenticity-artificial-intelligence…
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Explainer: How to become an art collector
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Where do you start? How do you afford it? And how do you find a piece you're confident you're going to love forever?Art expert Bentley de Beyer joins Emile Donovan.
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The Loyalty Trap: Are You Fooling Yourself?
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Are your "best customers" actually as loyal as you think? Or could it just be a matter of convenience? Join me as I talk to the brilliant Ali Cudby and she shares her insightful take on the different levels of customer loyalty, and how we can help get more of our customers to the highest level - the Lucrative Loyal! BY THE TIME YOU FINISH LISTENING…
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Uncover the future of customer service as we explore the power of AI, where technology meets empathy head-on. John and his colleague Dave Murray take you through the emerging “collaborative AI” world, redefining traditional customer interactions and the emotional bonds they forge. From tackling empathy fatigue to considering AI as a potential carri…
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The Panel speaks to the giant pumpkin paddler
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Adam Farquharson always wanted to paddle down a river in a giant pumpkin, but his pumpkins kept dying before getting big enough. Imagine his delight when his friend grew a 407kg one!
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The Panel with Sue Kedgley and Peter Field (Part 2)
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Tonight on The Panel, Wallace and panellists Sue Kedgley and Peter Field discuss the increase in abuse toward MPs and whether it is a threat to democracy. Plus, they discuss not visiting attractions in your backyard, and tpeak to the man who paddled a giant pumpkin down a river in Australia.
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Today on the Pre-Panel, Wallace Chapman previews tonight's show and producer Ayana Piper-Healion joins to ponder the question 'Why do some people always get lost?'
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228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram
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Steve Cockram is an inspirational communicator, serial entrepreneur, confidant to elite leaders around the world and co-creator of the world's premier “Leadership Toolkit”. He has co-authored The 100X Leader, 5 Voices and The 5 Gears with his business partner, Jeremie Kubicek. Their new book, The Communication Code, released in November of 2023. Qu…
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Chase and Timothy come to you live from Tokyo to talk about their buying trip to Japan. (Part 1) Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Capital One's Strategy for Customer-Centric Success
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Customer-centric banks like Capital One excel by focusing on user-friendly technology, readily available customer service, and financial tools designed to empower individuals in managing their finances. Lauren Liss, Head of Premium Products, Marketing and Rewards at Capital One, discusses the importance of a customer-centric culture and the role of…
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Letting Go of Perfectionism to Master Customer Connections
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42:39
Embrace imperfection in customer support as Tom Rossi, co-founder and developer at Buzzsprout, joins me to discuss how the quest for flawless customer interactions could actually stifle genuine connection, prevent mastery in your job, and hinder effective customer service. Learn how the occasional stumble can fortify customer relationships and admi…
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Producer's Note: This episode originally released on March 7, 2023. Natalie Onions discussed how she became a customer experience professional and offered some great advice for newer CX pros on how to grow their careers in customer experience. Please note that this was recorded back in March of 2023, so some parts of the discussion may be outdated.…
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The Panel with Ruth Money and Chris Clarke (Part 2)
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Tonight on The Panel, Wallace and panellists Ruth Money and Chris Clarke discuss whether Wellington City Council should sell their shares in the Wellington Airport. Plus, they discuss when there has been tension with the in-laws, and Disney theme park changing their Disability Access Service.
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The Panel with Ruth Money and Chris Clarke (Part 1)
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Tonight on The Panel, Wallace and panellists Ruth Money and Chris Clarke discuss the Warner Bros Discovery and Stuff deal for a news bulletin on Three. Also, they discuss cuts to the public sector and whether or not it is balance being restored.
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[Raised $4 million] Ep.144 - The First 100 with Shani Bocian, the Founder of Allermi | D2C Marketing | Meta Marketing
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Shani Bocian is the Founder of Allermi, the world's first allergy medication customized online by a physician and delivered to your door. With $4M raised to date and having licensed their product in 50 states, they're well on their way to addressing the U.S,'s worsening allergies caused by climate change and Long COVID. Where to find Shani Bocian: …
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Aampe's Head of Growth: Unleashing AI in Customer Retention, The Power of Copywriting & From Electrical Engineer to Marketer
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In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with James Laurain, Head of Growth at Aampe. Together, they discuss James’ journey from electrical engineer to marketer, the power of copywriting, and how to use the capabilities of AI for customer retention. James has vast experience in leveraging B2B content strategies …
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