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The Experience Designers
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Manage series 2728423
Conteúdo fornecido por Steve Usher. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Steve Usher ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
A podcast about designing experiences for humans
…
continue reading
62 episódios
Marcar/Desmarcar tudo como reproduzido ...
Manage series 2728423
Conteúdo fornecido por Steve Usher. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Steve Usher ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
A podcast about designing experiences for humans
…
continue reading
62 episódios
Todos os episódios
×1 Goc O'Callaghan part 2 - The secrets and learnings from the dark side of Disney's magic 44:45
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44:45What if the magic behind your favourite experiences wasn't just a coincidence? In this second part two of this two-part series with Goc O'Callaghan, Co-owner of ArcTanGent Festival and Global Experience Lead at Buro Happold. In this episode, we peel back the curtain on the often-overlooked and unknown 'dark side' of Disney's magic. From the hidden infrastructure at Disney parks to designing festivals that feel like second homes, Goc reveals how intentional design can transform ordinary spaces into extraordinary memories. Get ready to explore behind the scenes of thoughtful details, and see how the environments around us are engineered to make us feel, move, and connect in profound ways. 00:00 Introduction to the Experience Designers Podcast 01:05 Guest Introduction: Goc O'Callaghan 02:06 The Dark Side of Disney 03:13 Disney's Design Secrets 07:07 Real-Time Feedback and Customer Experience 08:47 Designing for the Senses 10:48 Applying Disney's Principles to Business 15:36 Experience Design in Structural Engineering 18:55 Quantifying Experience 31:26 Personalizing Office Spaces 38:02 Final Thoughts and Recommendations 43:55 Conclusion and Farewell…
1 Goc O'Callaghan part 1 - Beyond the music: What festival design teaches us about crafting unforgettable experiences 52:28
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52:28We're taking you behind the scenes of an incredible journey, exploring the power of memorable experiences and the lessons we can learn from one of the major memory makers out there: music festivals. I had the pleasure of sitting down with Goc O'Callaghan, co-founder, owner, and festival director of the legendary ArcTanGent Festival in the UK. This is a festival that started as a childhood dream in a bluebell forest and grew into a multi-award-winning independent festival. This is the first of a special two-part series in which Goc shares her story of building something extraordinary from the ground up. In this episode, we dive into those early days and the magic of creating memorable experiences.…
1 Tina Squire - Through a neurodiverse lens: What happens when we design workplaces for every mind? 54:35
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54:35In this episode of The Experience Designers , we dive deep into the world of neurodiversity with Tina Squire, an expert in fostering neuro-inclusive environments. Tina shares her personal journey with ADHD and how it has fueled her passion for creating workspaces where neurodiverse individuals are not just accommodated, but truly celebrated. This episode explores the importance of designing work experiences that embrace every individual's unique strengths, from recruitment to retention, and everything in between.…
1 John Sills - Lessons from a broken-down train and why it became one of the best experiences ever? 57:17
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57:17In this episode, we’re joined by John Sills, managing partner at The Foundation and author of The Human Experience . John shares an incredible story of how a broken train in Switzerland became one of the most memorable customer experiences he’s ever had—and not because it went wrong, but because of how it was handled. Together, we dive into the heart of what makes customer experiences truly remarkable: human connection, ownership, and care. We explore why so many business leaders feel disconnected from their customers, the role technology plays in both enhancing and damaging experiences, and how companies can cultivate human traits like empathy, respect, and responsibility in everything they do. Join us as we uncover the real secret to turning an ordinary—or even negative—experience into something extraordinary. Whether you're in customer service, leadership, or just curious about the magic of human-centred design, this episode is packed with insights and inspiration you won’t want to miss!…
1 Elena Aylott: Why Are Authentic Communities Essential at Work? Insights into Building Unstoppable Networks for Growth 1:09:09
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1:09:09In this episode, Elena Aylott shares her unique journey from executive assistant to Vice President of Global Communications and Employee Experience at Oriflame Cosmetics to founding her own company, The Aylott Group. She emphasizes the importance of trust, adaptability, and community-building within organizations. Key takeaways include the impact of personal and corporate trust, the role of HR as a mega facilitator, and leveraging employee communities for organizational success. Elena also highlights the power of authentic personal branding and the crucial role of human experiences in fostering strong, interconnected networks. 00:00 Introduction and Welcome 00:12 Reflecting on a Unique Journey 02:26 Starting at Oriflame 04:38 Challenges and Growth 09:32 Building Trust and Impact 14:22 The Role of HR and Leadership 32:01 Community and Networks 35:48 The Power of Connection and Trust 36:51 Challenges in Corporate Values 37:22 Creating Unified Communities 39:47 Moments That Matter 43:09 Leveraging Internal Strengths 48:59 Authentic Personal Branding 54:13 Humanizing Leadership 59:53 Belief and Leadership 01:02:01 Final Thoughts and Reflections…
1 Mette Aagaard - Sharing leadership 1:08:14
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1:08:14We are used to leadership being hierarchical. Always talking about the tone from the top. But what happens when we share leadership and power throughout the organization? And challenge our current ways of working in the most profound ways? With Mette Aagaard we explore the benefits, guiding principles and biggest challenges of shifting our corporate paradigm from delegated to truly distributed.…
1 Nele De Peuter - Vertical development. A path to meaningful growth. 1:00:13
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1:00:13We often talk about growth as some race to the top. A climb of the ladder, an improvement of our skills, but that narrative actually misses a core aspect of our evolution. Developing our ability to hold and make use of our new capacities. Nele is an organisational psychologist and coach who specialises in vertical development. We dive into what vertical development even is. Why do we need it? And what you can do to make space for it on your journey consciously.…
1 Stephanie Denino - Why building an employee experience (EX) muscle can revolutionize your business 51:50
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51:501 Anna Mindelöf - Building a highly efficient people experience team and why HR needs to embrace the new paradigm 55:18
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55:181 Linda Jarnhamn - Sustainably human 1:15:48
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1:15:48Performance and productivity are two important words in today’s work environment. And also, two charged words, because - what do they actually mean? Many of us will have experienced some kind of arbitrary, unfair, strange administrative process that attempts to evaluate the work that we do. With Linda, we take a scientific and neurological perspective to human thriving and guides organizations on how to uncover sustainable human potential and performance.…
1 Laura & Sam - Lighting an EX fire in The British Red Cross 57:44
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57:44What does a humanitarian business such as the British Red Cross do to ensure they’re also human-centric on the inside when creating an experience for their people? Well, they commit to a dedicated people experience team and start their journey of introducing a way of working that puts the employee at the heart of everything. Applying a human-centric approach, whilst delivering benefit for the people involved and showcasing the methods and mindset along the way, all the whilst using the process to change hearts and minds.…
1 Lieven van Linden - From body to mind - engineering human performance 57:37
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57:37The cognitive and rational mind dominates our conversation about performance in the workplace, but unlocking our full potential and abilities - and doing so sustainably over time - demands us to engage more than our brains. Only when we listen, learn to understand, and respond to the signals that our body sends us, are we able to actually enhance our contribution, health and well-being.…
1 Malin Moezzi - Augmenting tech, data and human to create better interviews 1:01:06
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1:01:06The humble job interview. Did you know that the first offical job assessment was creating in 1921 by Thomas Edison who designed a written test to evaluate candidates' knowledge. Since then it’s safe to say, the interview has gone various developments. But at the core, it’s two humans coming together. Where so much is going on from a psychological, bias and human perspective. But it’s not until you really lean in and take a forensic lens that you truly start to understand where things can go seriously wrong. Especially from an experience and employer brand perspective.…
1 Eleni Jacobs - Building teams from scratch 58:48
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58:48What distinguishes a well-functioning team from a friction-ridden one? How do we know what to spend time on as we start building a team? And what do we need to take ownership of as leaders and co-workers? With Eleni Jacobs we break down the concept of psychological safety and look at the conscious and unconscious dynamics that rule and create our teams - as a group and as individuals.…
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