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Conteúdo fornecido por Oliver Banks. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Oliver Banks ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
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Lipstick on the Rim
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1 Amy Schumer & Brianne Howey on the Importance of Female Friendships, Navigating Hollywood's Double Standards, Sharing Their Birth Stories, and MORE 50:05
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This week, in what might be the funniest episode yet, Molly and Emese are joined by co-stars Amy Schumer and Brianne Howey. They get candid about motherhood, career evolution, and their new film, Kinda Pregnant —which unexpectedly led to Amy’s latest health discovery. Amy opens up about how public criticism led her to uncover her Cushing syndrome diagnosis, what it’s like to navigate comedy and Hollywood as a mom, and the importance of sharing birth stories without shame. Brianne shares how becoming a mother has shifted her perspective on work, how Ginny & Georgia ’s Georgia Miller compares to real-life parenting, and the power of female friendships in the industry. We also go behind the scenes of their new Netflix film, Kinda Pregnant —how Molly first got the script, why Amy and Brianne were drawn to the project, and what it means for women today. Plus, they reflect on their early career struggles, the moment they knew they “made it,” and how motherhood has reshaped their ambitions. From career highs to personal challenges, this episode is raw, funny, and packed with insights. Mentioned in the Episode: Kinda Pregnant Ginny & Georgia Meerkat 30 Rock Last Comic Standing Charlie Sheen Roast Inside Amy Schumer Amy Schumer on the Howard Stern Show Trainwreck Life & Beth Expecting Amy 45RPM Clothing Brand A Sony Music Entertainment production. Find more great podcasts from Sony Music Entertainment at sonymusic.com/podcasts and follow us at @sonypodcasts To bring your brand to life in this podcast, email podcastadsales@sonymusic.com Learn more about your ad choices. Visit podcastchoices.com/adchoices…
Retail Transformation Show with Oliver Banks
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Conteúdo fornecido por Oliver Banks. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Oliver Banks ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities. So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you. The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.
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300 episódios
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Manage series 2978503
Conteúdo fornecido por Oliver Banks. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Oliver Banks ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities. So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you. The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk.
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300 episódios
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1 331: Is Your Retail Operating Model Draining Profits 31:17
31:17
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Retailers often focus on sales and customer experience, but lurking beneath the surface, a flawed operating model can quietly drain profits. The worst part? Many of these inefficiencies go unnoticed because “this is how we’ve always done it.” In this episode of The Retail Transformation Show , join Oliver Banks and uncover the biggest hidden costs buried in retail operating models—from wasted labour and supply chain inefficiencies to outdated approval processes and underutilised technology. Plus, we’ll share real-world examples and actionable strategies to fix them before they sink your business. Listen to this episode to discover: Spot the warning signs of an inefficient operating model that’s draining profits. Learn from real-world retail failures, including an e-commerce brand overwhelmed by peak demand. Discover the five biggest hidden costs lurking in your retail operation. Get actionable strategies to streamline processes, reduce waste, and improve decision-making. Show notes are at www.obandco.uk/331.…
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1 330: Overcoming Uncontrollable Variation 21:30
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Retail is full of natural variations—some predictable, some unexpected. Yet too often, businesses rely on averages, smoothing out the detail and missing critical insights. Successful retailers don’t just react to change; they anticipate it, refine their operating models and processes, and create systems that allow for fast, flexible decision-making. In this episode, we explore how to spot and manage variations in demand, operations, and customer behaviour—and why those who understand these patterns gain a competitive edge. If you want to take more control over your retail performance and make smarter, faster decisions, this episode is for you. Listen to this podcast episode to hear: Why averaging data is a dangerous approach to variation and how it hides the critical insights. Why systems thinking can help understand retail variation. How delaying decision points can help retailers optimise resources and respond faster. Approaches for making operating models and making processes more flexible to variation and noise. The show notes are at www.obandco.uk/330 .…
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1 329: Overcoming Inaction In Transformation 25:29
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Transformation doesn’t happen by chance—it happens through action. Yet, in the fast-paced and complex world of retail and retail transformation, inaction can become the silent killer of progress. Whether it’s uncertainty, overwhelm, fear of failure, or even hidden inaction, these challenges can quietly derail even the most ambitious initiatives. In this episode, join Oliver Banks and dive into the root causes of inaction and uncover actionable strategies to reignite momentum, overcome obstacles, and inspire teams to keep moving forward. Every transformation is made up of progressive steps - what will your next action be? Listen to this episode of the Retail Transformation Show to: Explore the most common causes of inaction that stall transformation efforts. Learn practical methods to clarify work, set expectations, and align teams for progress. Discover how visibility and prioritisation can prevent tasks from getting lost or overlooked. And find out why you might be suffering from "false" inaction. The show notes are at www.obandco.uk/329.…
Artificial Intelligence is no longer a futuristic concept—it's here, and it's reshaping the retail industry in ways we could have only imagined just a few years ago. In this episode, we're learning about AI, from an AI. From unravelling the complexities of terms like Machine Learning and Agentic AI to exploring how AI is transforming the retail industry today and into the future, we’ll cover it all. We’ll also discuss the intersection of big data, quantum computing, and the key human considerations of deploying AI in retail. Whether you're an AI enthusiast or a retail leader looking to stay ahead of the curve, this episode will provide insights into what’s next for the retail industry in the age of intelligent technology. Listen now to this episode to discover: A clear understanding of essential AI terms and how they apply to the retail sector. Practical insights into how AI is being used in retail today for inventory management, customer personalization, and predictive analytics. Discover what’s on the horizon and how AI will continue to revolutionise retail and the wider world. What an AI thinks about the human considerations and workforce impacts of AI in retail. The show notes are at www.obandco.uk/328 .…
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1 327: The Essential Retail Trends And Themes Shaping 2025 33:50
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As we step into 2025, the retail landscape continues to evolve at a breathtaking pace. But what are the essential themes shaping the future of the industry? In this episode, Oliver Banks delves into the defining topics that retailers must navigate, from the evolution of AI to the growing influence of retail media networks. Discover how financial pressures, social commerce, cross-border trade, and Retail as a Service are setting the tone for the year ahead. Whether you’re looking to anticipate challenges or uncover new opportunities, this episode offers the insights you need to thrive in the fast-changing world of retail. Listen now to discover: Why financial management is even more in focus this year. How AI will evolve in the retail sector, and the opportunities and risks it presents for businesses. How cross-border commerce is reshaping convenience and consumer expectations. Why social commerce's special blend will drive the next wave of shopping. And more! The show notes are at www.obandco.uk/327.…
The retail industry continues to change and transform, and in this episode, join Oliver Banks and look back at stand-out news stories from the past 12 months. As Amazon felt the heat of competition, we saw John Lewis reverse a major change. Meanwhile, many retailers struggled whilst AI looked to turn everything on its head. Discover the most transformative and strategic moves, as well as exploring crucial retail trends that have played out over 2024 and what they mean for 2025. Listen now to discover: Why Amazon are under pressure and how they're responding. Which technology is dividing the retail industry - and why it's confusing to decide what's right. How John Lewis are revising their strategy whilst also making big bets. Plus more important innovations and evolutions from across the industry. Show notes are at www.obandco.uk/326.…
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1 325: Rethinking Pre-Purchase Personalisation 35:21
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Omnichannel and personalisation are among the most overused terms in retail today. Omnichannel is too often condensed to the transaction and delivery aspects. Meanwhile, we sometimes forget how to add personality to our personalisation. In this episode, Oliver Banks is joined by Ines Clark, former Head of Global Strategy at Farfetch. Together, they break down the omnichannel customer journey and consider how to add the human touch into the pre-purchase stages in a personalised way, to genuinely help customers to shop. Tune in to explore the exciting opportunities for retailers to redefine pre-purchase customer experience. Listen to this episode to discover: Learn why omnichannel is about more than just buying and receiving - and consider what's possible for embracing omnichannel at other stages. How to rethink personalisation into two distinct components. Which sector should retailers look to for inspiration in omnichannel and personalisation? The show notes are at www.obandco.uk/325.…
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1 324: Uncovering The Blind Spots Of Innovation 38:48
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In the fast-paced world of retail, it’s easy to miss important trends and signals that are caught in our blind spot. Those hidden challenges and unnoticed risks can catch even the most seasoned leaders off guard. In this episode, Oliver Banks sits down with Carl Boutet, author of the new book BlindSpot, to uncover why these unseen risks occur, their impact on businesses, and how to avoid being caught off-guard. Together, they explore strategies for staying alert while balancing the critical elements of retail success, from customer focus and competitor awareness to operational efficiencies and financial health. Whether you're navigating technological innovation or operational changes, this conversation will help you sharpen your vision and stay ahead of the curve. Listen to this episode to discover: How to avoid being caught off-guard by the rapidly evolving world of technology. What the most important skills to be developing right now are. How to learn and adapt, as both an individual and as a company. The show notes are at www.obandco.uk/324.…
Change is an inevitable part of business, but too much change can create fatigue—leading to confusion, resistance, and burnout at every level of an organisation. In this episode, Oliver Banks dives into the concept of change fatigue, exploring how it impacts teams, leaders, and even end consumers. we explore the root causes of change fatigue, its effects on every level of an organisation, and how you can make change more manageable and meaningful. Whether you're leading change, experiencing it, or supporting those who do, this episode will equip you with insights to ease the strain and embrace transformation effectively. Listen to this podcast episode to: Understand why too much change—too quickly or over an extended period—leads to fatigue and rejection. Uncover the hidden costs of change fatigue on productivity, decision-making, and customer satisfaction. Learn how to identify and address the mental strain caused by change to ease adoption and build competence. Discover ways to prioritize, plan, and orchestrate change to prevent burnout and confusion. Show notes are at: www.obandco.uk/323…
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1 322: Spotting The Warning Signs Of Distress 39:04
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Retail is a tough business, and even the biggest brands can face distressing times. In this episode, Oliver Banks is joined by retail expert Rhea Fox to uncover the essential lessons from struggling and failing retailers. Together, they explore the common challenges that distressed businesses face, the warning signs that often go unnoticed, and the root causes of financial difficulties. Whether you're looking to spot risks early, turn around a struggling operation, or avoid these pitfalls altogether, this episode offers invaluable insights into navigating the complexities of retail in uncertain times. Listen into this episode now to hear: Understand the shared challenges and root causes that lead retailers into distress. Spot the telltale traits of businesses that may not realize they're in trouble. Consider whether what the future holds for smaller vs larger businesses. The show notes are at www.obandco.uk/322.…
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1 321: The Hidden Neuro-Influences In Retail 30:29
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Many aspects of retail success are underpinned by the complexities of human psychology. Every decision your customers make—whether it’s choosing a product, responding to a promotion, or choosing to shop in a store or recommending to friends —is influenced by subtle yet powerful neuro-influences. These cognitive strategies shape perceptions, drive actions, and can unlock significant opportunities for your business. Are you using these to drive your business forward? And should you or does this cross ethical boundaries? Listen now to understand the powerful opportunities and dangers tucked into the psychology of shopping. Listen to this episode of the Retail Transformation Show and discover: What are neuro-influences and where are they used. How effective use of psychology can boost business performance. The unintentional dangers of misusing neuro-influences. The show notes are at www.obandco.uk/321.…
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1 320: Golden Nuggets From The Sixth Year Of The Podcast (part 2) 41:36
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Catch up on the best bits from the last 12 months of the podcast. Join Oliver Banks and celebrate 6 years of the Retail Transformation Show with clips and key takeaways diving into AI, 'As A Service' offerings, sustainability, connectivity and great retailing examples from around the world. Listen into some of the best bits. Listen into this episode to hear: How to unlock next-level digital experiences in stores. Why the customer experience is forged faster than you expect. Examples of excellent retailing from across the world. The show notes, including references to all of the topics discussed are at www.obandco.uk/320 .…
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1 319: Golden Nuggets From The Sixth Year Of The Podcast (part 1) 36:57
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The strongest companies in the retail industry are those that continue to navigate the disruption and continually shift their focus on what matters most. The Retail Transformation Show continues to guide you to do that and the podcast is now celebrating it's 6th birthday. To celebrate, join Oliver Banks and take a look back at the past year and some of the iconic golden nuggets shared in solo shows and with special guests. Listen in to the first part of this best bits episode. Listen to this episode for: Highlights from different episodes, featuring expert guests and from Oliver Banks’s solo shows. Takeaways on topics like new business models, becoming human-centric, avoiding short-term thinking, collaboration and much more. The show notes and full list of episodes are at www.obandco.uk/319.…
Delve into the dynamic world of retail expansion. As the retail landscape evolves, we're exploring how savvy retailers are not just surviving but thriving by strategically growing their physical presence. From harnessing the power of omnichannel strategies to creating adaptable store formats, we'll uncover the secrets to building a profitable, sustainable, and customer-centric store empire. Whether you're a seasoned physical store retailer or just embarking on the foundations of your retail estate, this episode is packed with insights to help you navigate the future of retail. Listen in to discover: How leading retailers are using stores to develop their omnichannel offering. How adaptable store formats are being used to meet customer needs and test and learn. Why data should be used to minimise the risk of opening new stores. The other crucial factors to consider when expanding your store estate. The show notes are at www.obandco.uk/318.…
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1 317: Is Retail As A Service Leveling the Playing Field? 34:28
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The rise of Retail as a Service (RaaS) has opened up transformative opportunities for retailers, but it also poses serious challenges. In this episode, join Oliver Banks to dive deep into the evolving RaaS landscape and explore the key factors that are shaping its future. From data privacy concerns to expansion into new categories, we’ll dissect the pros, cons, and potential pitfalls of this new business model. Whether you're considering RaaS for your business or are curious about the changing dynamics of retail, this episode offers fresh insights and perspectives on what’s to come. Listen to this episode now to: Understand how RaaS is both levelling the playing field and empowering major retailers. Explore the 5 emerging factors which are shaping the future of RaaS. Discover how non-retail companies are entering the RaaS space and what that means for the future. Show notes are at www.obandco.uk/317 .…
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1 316: The Rise Of Retail As A Service (RaaS) 28:12
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Retail-as-a-Service (RaaS) is a fast evolving segment of retail which offers new profit streams or the ability to quickly scale a new business or channel. Today, we're exploring how this model is reshaping the retail landscape. From the growth of global giants like Amazon, Ocado and THG to the rise of supply chain innovators like Shein, we unpack the key drivers behind this trend and what it means for retailers of all sizes. Whether you're considering adopting RaaS, already a provider, or wondering about the challenges and opportunities that this shift means for your business, this episode will offer valuable insights into the RaaS opportunity. Show notes are at www.obandco.uk/316.…
In the digital world, consumers have an incredible volume of choice, with great visibility but also subject to near infinite distractions. So as retailers, when we have a moment of a customer's attention, we need to consider how to make the most of it. Todd Unger, the Chief Experience Officer of the American Medical Association and author of The 10-Second Customer Journey joins to explore more and share how commerce companies can drive meaningful transformation. Listen to this episode to hear: How customer perception is rapidly formed. Why there are no excuses not to offer a state-of-the-art customer experience. How to understand the customer journey from your customer's point of view. The show notes are at www.obandco.uk/315.…
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1 314: Reviewing Rufus, Amazon's New Chatbot 25:07
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Amazon launched Rufus as its virtual shopping assistant, using Gen AI to support customers as they browse the ecommerce site. But is this a sign of the future of retail or just another chatbot? Join Oliver Banks as he reviews how Rufus performs and considers the longer term opportunities of this technology. Learn about the good and the bad of this initiative and decide if you think this could be an initiative that stands the test of time. Listen to this episode and discover: Whether Rufus is biased to pushing Amazon brands and products. Why Amazon still has work to do. Which new development is most surprising and why. Show notes at www.obandco.uk/314.…
Retail is evolving at an incredible pace, with new innovations and trends constantly reshaping the landscape. But at its core, retail is still about one thing: connecting customers to their passions. In this episode, we dive deep into the most exciting aspects of retail today, including the role of content, stores and people. Discover why the true magic of retail lies not in the products themselves, but in how we help customers engage with and elevate their passions. As both a retailer and a consumer, this episode will inspire you to rethink the power of retail. Listen to this episode and: Learn how connecting customers to their passions is reshaping the retail landscape. Explore the role of omnichannel experiences and how they're evolving to meet customer expectations. Discover how custom products and convenience are driving the next wave of retail innovation. Understand the power of community-building and how retailers can foster connections around shared passions. Show notes are at www.obandco.uk/313.…
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1 312: Three Big Ideas For The Future Of Grocery 18:30
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Envisaging the future of retail can feel confusing and potentially a waste of time. We often get stuck in today's problems and challenges, or we go to the other end of the spectrum and consider radical science fiction ideas. But what if we step back and allow ourselves to imagine what retail, and specifically grocery, could look like in 10 years? In this episode, Oliver Banks dives into three exciting concepts from his latest collaboration with RETHINK Retail, exploring shopper-driven innovation, retail media's potential fall, and a revolutionary approach to grocery e-commerce partnerships. Join the conversation as we speculate on the future of retail and how it could impact us all. Listen to this podcast episode and: Consider how we could adopt online shopping tools into the physical store. Discover why we must be prepared for the rise and fall of retail media. Explore how the retail industry can overcome the challenges of unprofitable online operations. Show notes are at www.obandco.uk/312 where you can find the full RETHINK Retail report as well as more episodes to check out next.…
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1 311: Beyond The Classic Retail Business Model (part 2) 27:55
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Retail is evolving faster than ever before, and the traditional "buy and sell" model might not be enough to thrive in the future. In this episode, we’re continuing our exploration of new business models that will reshape the retail landscape by 2030. From retail media networks to resale programs, we'll break down the innovative strategies that retailers are using to unlock new revenue streams and deliver value. If you want to understand how to stay ahead of the competition and ensure your retail business is future-proof, you won't want to miss this episode. Listen to this episode of the Retail Transformation Show and: Discover the growing power of retail media networks and how they’re transforming retailers into media companies. Learn how Retail as a Service can unlock new revenue streams by offering retail capability and expertise to other businesses. Explore how resale models are helping retailers leverage sustainability to drive profits and connect with eco-conscious consumers. Understand the business model which holds massive value and shouldn’t be ignored. Show notes are at www.obandco.uk/311.…
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1 310: Beyond The Classic Retail Business Model (part 1) 27:22
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With thin margins and fierce competition, sticking to the classic business model might not be viable enough to ensure future success. The next wave of retail profits will likely come from innovative and disruptive business models that go beyond the traditional "buy and sell" approach to wholesale and retail. In this episode, we're exploring some of the most promising avenues that retailers should consider. Whether you're looking to integrate services, adopt a subscription model, or even launch your own brand, this episode will equip you with insights to stay ahead of the curve and redefine what success looks like in the future of retail. Listen to this podcast episode to: Discover what defines a new business model and why simply expanding your product line isn’t enough. Explore new revenue and value opportunities by moving up the supply chain, offering services, or implementing subscription models. Learn from live examples of retailers who have tried and tested these new business models. Show notes are at www.obandco.uk/310.…
Success in transformation isn’t just about reaching the finish line—it’s about what happens after. When a transformation project succeeds, the work isn't over. This episode dives into the critical steps required to ensure the change is sustainable, embedded, and truly delivers maximum value for your business in the long run. From transitioning ownership to business-as-usual teams to celebrating wins with empathy, Oliver Banks explores the often overlooked but crucial activities that make transformation stick. Whether you’re in the final stages of a project or planning ahead, tune in to join Oliver and learn how to wrap up your transformation efforts the right way and set up your organization for continued success. Listen to this episode to discover: The essential handover activities that ensure smooth transitions from project mode to business as usual. The importance of celebrating success with empathy. How to revisit the transformation later to drive ongoing improvements and maintain the change over time. Find the full show notes at: www.obandco.uk/309.…
A significant portion of transformation initiatives fail. But for this common outcome, why do we not have a defined or more considered approach to failure? Join Oliver Banks and explore the intentional actions that you must take when your transformation initiative crashes. From damage limitation through to the four types of lessons to learn, step through the aspects that you need to face into. Listen to this episode to discover: A framework of elements to guide you through the process of transformation failure. How to ensure lessons learned are not forgotten. And the metaphor to help understand the considerations you'll need to factor in. Show notes are at www.obandco.uk/308.…
Transformation efforts are often fraught with risk, and research shows that many initiatives end in failure. But failure isn't a single, uniform outcome—it's a multi-dimensional challenge that can strike at different stages and in various forms. In this episode, we'll dissect the three different dimensions of transformation failure and explore strategies to avoid these pitfalls. Whether you're leading a major transformation or a smaller-scale change, understanding these dynamics is crucial for navigating your journey to success. Listen to this episode and discover: The four types of transformation failure and why you need to recognise them. Why and when failure is a good outcome to celebrate. Five tips to help avoid transformation failure. Show notes are at www.obandco.uk/307.…
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1 306: Stay Up To Speed With The Retail Show 26:58
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The world of retail is always evolving and it can be hard to stay up to speed. Fortunately, the new podcast from Oliver Banks has you covered. The Retail Show is the weekly podcast with useful news and relevant views. Listen in to an episode of The Retail Show podcast and remember to subscribe on your usual podcast app. Alternatively, head over to TheRetailShow.uk . In this episode, you'll hear: News you can use - essential headlines and actionable takeaways. Insight spotlight - and why Walmart is talking about "adaptive retail". And finally - an amusing or good news story to help put a smile on your face. The show notes from this episode are at www.obandco.uk/306 .…
In the fast-paced world of retail, staying ahead requires more than just reacting to changes; it demands a commitment to continuous improvement. In this episode of the Retail Transformation Show, Oliver Banks dives into the principles and practices that can help retailers thrive by fostering a culture of ongoing enhancement. From the roots of Lean Six Sigma to practical insights from companies pioneering with continuous improvement, this episode explores the strategic, operational, and cultural challenges that can make or break your continuous improvement initiatives. Tune in to discover how you can create a more efficient, effective, and responsive organisation that consistently meets customer needs. Listen to this podcast episode to hear: Discover the importance of cross-functional collaboration and breaking down operational silos. Understand why continuous improvement is more than just a cost-saving exercise. Gain insights into creating a culture that embraces change and values regular feedback. Show notes are at www.obandco.uk/305 .…
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1 304: The Fragile Digital World: Lessons From The CrowdStrike Outages 21:08
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In today's digital age, retail businesses heavily rely on technology to ensure smooth operations and customer experience. However, what happens when that technology fails? In this episode, we delve into the recent CrowdStrike outage that caused widespread disruptions, highlighting the importance of resilience and preparedness in the face of unexpected tech failures. Join Oliver Banks as he uncovers the lessons learned, the power of a strong company culture, and the critical steps retailers must take to safeguard against future outages. This is an episode you don't want to miss if you're keen on fortifying your business against the vulnerabilities of our interconnected digital world. Listen to this episode and discover: How we've forgotten previous outages. Discover the crucial role of people and company culture during IT outages. Understand the importance of comprehensive disaster recovery plans for uncomfortable scenarios. Gain insights into proactive strategies to ensure business continuity during major disruptions. The show notes are at www.obandco.uk/304 .…
The world of retail is ever-changing. But how does the retail industry change across the world. In this episode, Oliver is joined by fellow podcaster and retail expert, Paula Macaggi. Paula brings a wealth of experience of retail connections, events, and experiences from 5 continents. This experience highlights the similarities, differences and opportunities for retailers across the planet. Listen to this podcast episode to hear: Examples of world-class customer experiences, and how they can drive up premium perception. Retail technologies that are seeing global growth and adoption. And, which country is the best at retail. The show notes are at www.obandco.uk/303 .…
Are we seeing the democratisation of retail right now? The barriers to entry are being crushed. All sectors of retail, supply chain, manufacturing, product design and commerce is essentially becoming open source and accessible to all. This welcomes a flood of competitive start-up businesses that can compete on a level playing field with established global corporates. In this episode, join Oliver Banks to explore what this means for incumbent retailers and customers. Listen to this episode of the Retail Transformation Show and hear: Why the retail and commerce sectors are becoming more open and accessible. How ecommerce is leading the democratisation of retail The one sector that has not been made available to smaller companies. Show notes at www.obandco.uk/302.…
Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in the face of increasing costs, intense competition, and faltering consumer demand. GlobalData's Managing Director, Neil Saunders joins to explore the challenge facing department stores and explore if the business model is still valid and viable. Listen to episode 286 of the Retail Transformation Show and hear: Why the department store model is increasingly under threat. If alternative business models are more suitable. How one department store has found its place in the modern retail market. The full show notes are at www.obandco.uk/286 , including more about Neil Saunders, suggested episodes to listen to next and more about the Retail Transformation Briefing.…
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1 285: How Technology Is Changing The Role Of People 22:27
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There is always debate about whether technologies like AI and robotics are destroying frontline jobs and "dehumanising" organizations. Or is the opposite true, where the argument is that these technologies are creating brand-new roles and opportunities? Join Oliver Banks as he considers 3 major technologies that have been connected to major job losses to see what's happening. Also, reflect on the important question about what the role of people in the evolving world of retail is. Show notes at www.obandco.uk/285 .…
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1 284: Building Momentum To Deliver - Book Launch Special 10:42
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A transformation's ultimate success is reliant on progress and execution. Because, without these aspects, nothing changes and the status quo lives on. The transformation withers and invested time, money and effort is wasted. In our special series of episodes, join Oliver Banks to explore the fourth quadrant of the core framework from his new book, Driving Retail Transformation: How to Navigate Disruption and Change. Find out more at www.DrivingRetailTransformation.com .…
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1 283: The Human Side Of Change - Book Launch Special 8:30
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The human aspects of transformation are among the hardest. They're often invisible, intangible and highly variable. But without facing into these factors, it's easy to veer off course and be blocked by obstacles. As we continue to celebrate the launch of Oliver Banks's new book, Driving Retail Transformation, this episode delves into aspects from the third quadrant of the Retail Transformation Steering Wheel which focuses on mindset and leadership. Find out more at www.DrivingRetailTransformation.com .…
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1 282: Understanding The Solution - Book Launch Special 8:10
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Once you understand the problem or challenge, then you can start to consider the options and opportunities that forge the solution. In this bonus episode of the podcast to celebrate the launch of Oliver's book, Driving Retail Transformation, explore the second quadrant of the Retail Transformation Steering Wheel and discover why documentation has more value than first meets the eye. Find out more at www.DrivingRetailTransformation.com .…
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1 281: Understanding The Problem - Book Launch Special 8:43
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Perhaps you know to "start with why". But before you understand the "why" of the transformation, you must first understand the status quo. What challenges face the business, or opportunities could be seized? In this special launch week bonus episode of the podcast, explore the first quadrant of the Retail Transformation Steering Wheel. Find out more at www.DrivingRetailTransformation.com .…
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1 280: Driving Retail Transformation - Book Launch Special 9:42
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Retail leaders face disruption on every side. But transforming in response, while necessary, is easier said than done. Oliver Banks's new book, Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty. In this special episode, explore the Retail Transformation Steering Wheel. The book, Driving Retail Transformation: How to Navigate Disruption and Change is available in all good book stores. Find out more at www.DrivingRetailTransformation.com .…
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1 279: Being Confident Despite Uncertainty 28:53
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In a world spinning with volatility, uncertainty, complexity, and ambiguity, the ability to remain confident is more crucial than ever. This episode brings to the fore the insights of Julie Smith, an executive leadership coach and author of "Coach Yourself Confident," as she dissects the nuances of confidence in today’s fast-paced environment. Delve into the intriguing concept of the 'self-doubt tax' and how embracing failure can paradoxically become a cornerstone of building confidence. Also, unravel the strategies for cultivating inner trust and inspiring confidence in others, ensuring that leaders can navigate through uncertainty with conviction and poise. Listen to this episode of the Retail Transformation Show and: Learn the delicate balance between confidence and overconfidence and why embracing uncertainty is positive. Discover strategies to mitigate the 'self-doubt tax' that leads to burnout and nervousness whilst preventing progress. Explore how failure is a transformative tool for personal and professional growth that encourages confidence. Learn effective ways as a leader to bolster confidence. Find the full show notes at www.obandco.uk/279 .…
In the ever-evolving retail landscape, success isn't just about simply adopting the best technologies or jumping on the hottest trends. It's about having the insight and agility to navigate through key themes and adapt to change. In this episode, delve into the philosophy behind Oliver Banks's book, "Driving Retail Transformation: How to navigate disruption and change." This guide equips you with the mindset and tools to carve your own path through the transformation journey. Join Oliver and learn what NOT to expect between the covers and why this book is being called "essential reading" for retail leaders. Listen to this episode to discover: Why you can't or shouldn't follow your competitor's transformation strategy. How operating models and transformation connect. Plus how to join the virtual launch for the book. Register for the virtual book launch on 4th March at DrivingRetailTransformation.com/event The full show notes are at www.obandco.uk/278 .…
Connectivity is a standard expectation for modern retail stores. But what if networks and Wi-Fi connections could deliver more and open new opportunities? Enter the 'hyper-connected store'. In this episode, Keith Cahoon from Juniper Networks shares more about the vital role of connectivity and what modern networks can enable for forward-thinking retailers and their store environments. Listen to this episode of the Retail Transformation Show: Understand the essence of "hyper-connected" retail environments and how they revolutionize the shopping experience. Discover the foundational technologies and strategies needed to implement hyper-connectivity in retail spaces. Recognize the persistent challenges and misconceptions that prevent retailers from fully capitalizing on advanced connectivity solutions. Gain insights into the future of retail connectivity, including the role of data-driven devices and the need for stores to remain adaptable and resilient in a rapidly evolving tech landscape. The full show notes are at www.obandco.uk/277 .…
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1 276: The Small Steps To Continuous Improvement 18:29
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Delve into the art of continuous improvement which has reshaped industries and personal habits alike. Originating from Japanese car manufacturer Toyota and popularized through Lean Six Sigma, Kaizen is more than a methodology; it's a mindset of perpetual betterment. Join Oliver Banks and unpack the essence of making each day more efficient and effective than the last, applying Kaizen not only to business operations but also to personal growth and productivity. With practical tools and insightful discussions, we pave the way for incremental yet powerful transformations in your retail environment and beyond. Listen to this podcast now: Discover how the principle of Kaizen encourages constant progress and why small, daily improvements are the compound interest of performance. Understand the importance of truly listening to customers to identify what adds value and what constitutes waste in your processes. Learn how bringing the right people together can spark innovation and drive efficiency where it matters most—in the thick of the action. Explore the 5S framework as a practical approach for optimal productivity and continuous improvement. Show notes at www.obandco.uk/276 .…
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1 275: Short Term Gains, Long Term Pains (part 2) 31:59
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The best way of avoiding making reactive short-term decisions at the expense of long-term performance is to be more planned in the long term. Easy to say, harder to do. Join Oliver Banks and consider how you can avoid the long-term pains but instead look to build the plans, culture, and leadership attributes and attitudes that can weather the short-term challenges and continue to persevere on towards the company vision. Listen to this episode of the Retail Transformation Show and discover: The art of proactive planning to anticipate and adapt to market disruptions. How a clear, purpose-driven vision can guide your company through short-term challenges without losing sight of long-term goals. Finding the right transformation that delivers goals and don't compromise future growth. Insights into building a business model that is robust, diversified, and resilient to changes in the market landscape. Show notes at www.obandco.uk/275.…
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1 274: Short Term Gains, Long Term Pains (part 1) 28:12
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Confront the retail strategist’s dilemma: seizing the day without compromising tomorrow. In tough trading conditions, we chase short-term targets with a tempting path of quick fixes and instant rewards. But do we pause to consider the long-term game? Like a game of chess, every move counts and victory is not achieved in a single turn. Join Oliver Banks and learn the tactics that ensure today’s wins don’t become tomorrow’s losses through a series of considerations, thought-provoking questions and key activities. Listen to this episode of the Retail Transformation Show and hear: How humanity is almost destined to chase the short term at the expense of long term goals. Learn how to use strategic decision making to balance immediate business needs with sustainable growth. Which crucial considerations must you factor in as you deliver near-term targets and preserve future opportunities. Why we must learn from the chess grandmasters. Find the full show notes at www.obandco.uk/274 .…
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1 273: Blending Labour Savings And Service Levels 29:16
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Dive into the critical balancing act that modern retailers face: achieving labour cost savings while preserving the invaluable human touch in customer experiences. Explore the evolving roles of store staff, the dynamic interplay between automation and personal service, and strategies for streamlining retail processes without losing the essence of human interaction. Join Oliver Banks to explore how to balance the urgent need for cost savings whilst preserving the engaging, human-centric elements in your retail operating model. Listen to this episode and hear: How the role of colleagues and associates is evolving. Understand the interplay between automation and maintaining human service. Discover ideas and tips to simplify processes while preserving the human touch. Why a deep understanding of the operating model is crucial. The show notes are at www.obandco.uk/273 .…
As we navigate the shifting currents of the retail industry, 2024 presents itself as a year of divergence with pivotal themes that will define the winners and the market's overall direction. From consumer spending and evolving profitability strategies to leveraging AI and retail media, this episode unpacks seven crucial themes set against the backdrop of an ever-turbulent market. Tune in as we dissect each trend, offering actionable insights to not just weather the storm but to sail ahead with confidence and clarity. Listen in to this episode of the podcast to hear: How two big trends from 2023, AI and retail media networks, will develop in 2024. Explore six workstreams of profitability to harness dynamic pricing, stock management, and innovative revenue streams. Why consolidation of the retail market could create new behemoths of the industry. Which key trend will more retailers pursue this year than ever before. The show notes are at www.obandco.uk/272 .…
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1 301: Looking Inside 'Driving Retail Transformation' 29:40
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Curious about what's inside Oliver Banks's book "Driving Retail Transformation"? In this episode, take a chapter-by-chapter journey through the book, to discover the insights, strategies, and tools you'll find in each section. Learn more about the style of the book and how this can be your guide to successful retail transformation. Tune in to get an insider's look and see how "Driving Retail Transformation" can progress your business forward. Listen into this episode to discover: A chapter-by-chapter blow of what's inside the book. How the Retail Transformation Steering Wheel will help you steer your change initiatives. Additional behind-the-scenes stories about the origins of the book. Show notes at www.obandco.uk/301 .…
There have been huge industry developments since the Retail Transformation Show podcast launched back in 2018. In this episode, the host, Oliver Banks shares his experiences of setting up the podcast and four key learnings from 300 episodes. He also reveals an exciting development to help keep you informed about the ever-evolving world of retail... A new podcast: The Retail Show. Tune in to find out more. Listen to this episode and discover: Why retail is both simple and complicated. How change happens (and the one example that bucked the trend). More about the exciting announcement about Oliver's new podcast. The show notes are at www.obandco.uk/300.…
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1 299: Why Simplifying Is Hard (And How To Approach It) 30:05
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Operational simplification is a goal for many businesses. But simplification projects are not necessarily simple by themselves. There can be big implications and it's easy for the customer of the change to reject the new initiative altogether. Join Oliver Banks and discover the challenges of simplifying an operating model as well as five techniques to help you drive simplified operating models. Listen to this episode and discover: Why simplification is a valid form of transformation. The common challenges facing simplification programmes. And five approaches to drive your simplification forward. The show notes are at www.obandco.uk/299 .…
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1 298: Flagship Stores: Strategic Play Or Vanity Project 26:57
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Flagship stores are incredible shops - the epitome of excellence and offering customers a fantastic shopping experience. But they can be excessively lavish and hugely costly with no expense spared in a bid to worship the brand. In this episode, join Oliver Banks and consider if flagships are a viable strategic approach for you and your brand, or if they're an expensive vanity project, wasting precious time, money and attention. Listen to this episode of the Retail Transformation Show to hear: Discover the strategic benefits and potential drawbacks of flagship stores. Learn from real-world examples of successful flagship stores and their unique approaches. Understand the considerations for integrating flagship stores into your broader retail strategy. Show notes at www.obandco.uk/298.…
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1 297: The Great Workplace Debate - WFH vs RTO 29:14
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In 2020, the world shifted to WFH in response to the coronavirus pandemic. We learnt how to get things done remotely through necessity. But since then, there has been an ongoing tension between work from home (WFH) and the return to office (RTO). Different companies have announced different policies with staunch supporters on both sides of the argument, as well as genuinely valid perspectives for and against each option. Join Oliver Banks and explore the key factors to consider about the future of work, productivity, teams and workplaces. Listen to this episode to discover: The pros and cons of both working from home and office-based work. The key considerations when it comes to leading transformation from the office vs remotely. Why we must return to the company purpose and values. The crucial factors that a retailer's office based teams cannot forget. Show notes are at www.obandco.uk/297.…
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1 296: Reimagining The Role Of The Physical Store 24:42
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Dive into the future of retail with this thought-provoking episode, where you'll explore the evolving role of stores far beyond traditional sales spaces. From showrooms and delivery hubs to sustainability centers and community hubs, stores are being reimagined as multifunctional spaces that enhance customer experience and foster lasting relationships. Join Oliver Banks as he unveils the myriad ways in which modern stores are adapting to not just survive but thrive in today’s competitive retail landscape. In turn, consider how your stores can transform into a dynamic part of the retail revolution. Listen to this podcast episode and: Explore if the traditional role of stores is fading in modern retail. Learn how technology blends with store operations to enhance customer experiences. Understand how stores are evolving into community hubs and collaborative spaces. Discover strategies for integrating multifunctional roles into your store design and operating model to stay competitive. Show notes are at www.obandco.uk/296 .…
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1 295: Shift Customer Experiences Into Memories 37:29
37:29
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If we focus only on creating a great customer experience in the moment, we're missing the opportunity for positive impact. This episode explores how to craft unforgettable customer interactions that forge long-term loyalty. Join Oliver Banks and discover why we must consider designing memories and how neuroscience reveals the opportunities to etch the brand into a customer's brain. The aim is to create positive, lasting impressions and avoid negative memories so that customers remember the brand fondly and choose to keep coming back for an excellent experience. Listen to this episode and hear: How the brain creates memories and how we can use this to our advantage. Discussion prompts to design retail interactions that turn routine outings into standout memories. How emotional connections can amplify the likelihood of forming customer memories. How to reverse the approach to avoid creating bad memories. The full show notes are at www.obandco.uk/295 .…
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1 294: The Inevitable Transformation Challenges 22:09
22:09
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In the complex world of retail transformation, the journey is often fraught with obstacles and challenges. This episode dives deep into the reality that transformation initiatives frequently encounter setbacks, and how these stumbling blocks are not just barriers but crucial learning opportunities. Join Oliver Banks as he unravels the intricacies of navigating change challenges. He presents three truths and plenty to reflect on about your own transformation initiatives. Whether you're starting a new initiative, rescuing a broken transformation or trying to keep a change on the path to success, this discussion shares the critical considerations of managing change in the real world. Listen to this episode of the Retail Transformation Show podcast and discover: Why experiencing and recognising problems in your transformation is a good situation. How the fear of failure might inadvertently be encouraging failure to occur. The three truths about transformation challenges and what you must consider in turn. Show notes are at www.obandco.uk/294 .…
Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred. Listen to this episode to discover: Why many businesses are 'broken' right now? How a company can adopt more “human” behaviours. Why human-centric businesses are far more commercially successful. Show notes at www.obandco.uk/293 .…
The world is changing, but are you changing fast enough and looking to go far enough? Plenty of companies thought they were, but they've since been consigned to the history books. Are we facing a mental block that prevents us from seeing the true transformation that's required? Retail expert and author of Leaders Leap Steve Dennis joins to explain how retailers can avoid the trap of timid transformation and instead prepare themselves for a meaningful shift. Listen to this episode of the Retail Transformation Show and hear: Why we're coming up against a transformation gap that we can't see. The seven mind leaps that retail leaders need to prepare for in order to lead the organisation forward. How to find the balance between timid transformation and an unrealistic moonshot. Why leaders are facing a new paradox of change. Find the full show notes at www.obandco.uk/292 .…
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1 291: Cutting Edge Solutions To Counter Shrink 24:08
24:08
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Dive into the dynamic world of shrink solutions to combat one of the industry's major challenges, the rapidly increasing levels of unknown loss and theft. As retail evolves, so does the challenge of managing shrink and minimising theft; from advanced detection technologies to innovative on-floor strategies, each solution offers a unique angle on preventing loss. This episode is your guide to transforming shrink management into an opportunity for growth and innovation. Whether you're combating opportunistic shoplifting or organised crime, learn how tailored and localised approaches can revolutionise your retail environment. Listen to this podcast episode to hear: Uncover the power of localised approaches to shrink that cater specifically to the unique challenges experienced. Discover cutting-edge technologies to prevent and detect shrink, from AI body language analysis to RFID tracking. How to support frontline colleagues to combat shoplifting and retail crime. The balance between protecting stock and maintaining a positive shopping experience. Show notes are at www.obandco.uk/291 .…
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1 290: Segmenting Shrink To Uncover The Real Challenge 30:07
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Shrink in retail isn't just about hoping the number resolves itself; it's about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have thrust it into the spotlight with renewed urgency. In this episode, Oliver Banks explores and segments the nuanced causes of shrink, from theft and shoplifting to internal errors and process failures. Listen in to uncover insights on the true nature of shrink and prepare yourself with the knowledge needed to address these challenges effectively in your retail operations. Listen to this episode to: Learn to segment different types of theft to understand their specific impacts on shrink. Discover the importance of analysing upstream supply chain activities to identify hidden shrink contributors. Understand the effects of inadequate reporting and lax compliance on shrink issues. Gain insights into interpreting shrink data to address underlying performance issues effectively. Show notes are at www.obandco.uk/290 .…
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1 289: Igniting A Start-Up Spark In Big Business 26:02
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When a company is first founded, it's full of life. There is a start-up spark that drives improvement and change, and challenges the norm. But when that same company grows into a big business and becomes recognised as a "corporate" rather than a "start-up", this spark is diluted or even extinguished completely which can be a dangerous position. So as we're looking to transform, how can we ignite (or maybe reignite) the start-up spark in big business? Join Oliver Banks and discover how you can take on the traits and mindsets of an entrepreneur to build a culture that's ready for change and disruption. Listen to this episode to discover: Why it's important to adopt an entrepreneurial mindset, and how this spark enables transformation. Six essential traits to blend elements of a start-up culture which can rejuvenate your organization. The simple, actionable steps you can start today for each entrepreneurial trait. The full show notes are at www.obandco.uk/289 .…
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1 288: How Our Own Brain Blocks Meaningful Work 25:56
25:56
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In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don't we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful work and explains how our own brains can prevent us from the most important tasks and activities that we must do. Learn four simple approaches to overcome this, as well as consider the organizational impacts that could be present. Listen to this episode of the Retail Transformation Show and: How the allure of immediate gratification undermines our significant yet demanding tasks. Why we continually steer towards simple tasks and where this originates from. Why we might suffer from an illusion of productivity. What to do if organizational chaos means this is a widespread issue across the company. Show notes at www.obandco.uk/288 .…
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1 287: Why The Change Is Not Realising The Benefits 25:44
25:44
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A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Retail Transformation Show, Oliver Banks explores the reasons behind initiatives that can't or won't show the realised benefits. Listen to this episode and hear: The reasons that lead to benefit realisation challenges. Why you need to critically assess your outputs and outcomes. The root causes of low utilisation for your change. What to do when you realise that the benefits can't be realised. Show notes at www.obandco.uk/287.…
In an ever-shifting retail landscape, it's time to grasp the steering wheel and chart your own course. This episode is all about embracing the 'Driving' mindset - a call to be proactive, purposeful, and to boldly navigate the uncertainties of the market. We'll delve into what it means to truly 'drive' your vision, growth, and innovation. Meanwhile, you'll also need to foster agility, collaboration, and leadership. Join Oliver Banks as we gear up to transform retail, ensuring you're not just along for the ride, but actively setting the direction and pace for the year ahead. Listen to this episode and hear: Why you'll need a vision to drive towards. Strategies for driving growth and profitability that propel you forward, even in challenging market conditions. Why you must be responsible when driving innovation, especially in 2024's market conditions. The importance of data and insights for a more prosperous future. The show notes are at www.obandco.uk/271 .…
Tune in for your Christmas gift from Oliver Banks. Hopefully, this puts a smile on your face as you explore the ever-evolving world of retail in a whole new way... Merry Christmas and Happy New Year for 2024. Show notes at www.obandco.uk/270 .
The retail industry continues to evolve, and in this episode, join Oliver Banks and look back at stand-out news stories from the past 12 months. We’ve seen drone deliveries take off whilst other companies invest in retail media networks. Discover the most transformative and strategic moves as well as exploring crucial retail trends that have played out over 2023. Listen to this podcast to hear: The key insights and innovations from the past year, with the added benefit of hindsight. What the two Chinese mega-retailers have got in common. Which company is set up to grow through profitable acquisitions and how. Find the full show notes, including more stories, insights and content over at www.obandco.uk/269 .…
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1 268: Unlocking New Value From Waste Streams 36:39
36:39
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In a world grappling with environmental challenges and a cost of living crisis, this episode dives into the evolving sustainability narrative. Alice Rackley, CEO of Polytag, joins Oliver Banks to shed light on the resurgence of sustainable initiatives amidst global challenges. Explore the intricacies of supply chain transparency after purchase and the viability of deposit return schemes. Alice helps you discover how innovations allow leading retailers to blend effective recycling and meaningful customer engagement whilst unlocking new data sources and valuable insights. Listen to this podcast episode to hear: Understand the impact of supply chain visibility on the business and the planet. Expert viewpoint on the UK's deposit return scheme, and similar recycling schemes worldwide, and how they influence retail. Explore innovative retail trials linking recycling with customer rewards engagement and data insights. The show notes are at www.obandco.uk/268 .…
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1 267: The Art And Science Of Retail Technology 37:40
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Technology is "the application of scientific knowledge to the practical aims of human life". From this foundational definition of technology as a bridge between science and practical human applications, to the intricate dance of managing its vast scope in the market, retail tech expert Holly Steele sheds light on how we can harness tech for innovation and speed while bridging the persistent gap between tech initiatives and core business strategies. We'll also explore the current tech trends captivating industry leaders and address AI's impact on the workforce. Listen to this podcast episode to hear: Unpack the true meaning of technology and its role as an enabler of innovation and efficiency in retail. Explore strategies to understand and explore technology options amidst the market's vast complexity and scale. Gain insight into the latest tech trends that are grabbing the attention of thought leaders in retail. Consider the nuanced relationship between AI advancements and human job security, balancing innovation with empathy. Show notes are at www.obandco.uk/267 .…
Alignment is a crucial yet often overlooked aspect of retail transformation. As modern retail organizations grapple with diverse functions, goals, and cultures, achieving alignment becomes essential to steer clear of confusion and inefficiency. Oliver Banks explores the multifaceted nature of alignment, its impact both internally and externally, and offers practical insights into creating and maintaining cohesion. He emphasizes the necessity of alignment for consistent purpose, teamwork, effective communication, and decision-making. This episode is a must-listen for those navigating the complex retail transformation journey, seeking to harmonise various organizational elements towards a shared goal. Key takeaways from this episode: Understand the complexities of modern retail organizations and the critical role of alignment in managing diverse functions, goals, and ways of working. Explore the consequences of misalignment, including confusion, inefficiency, and failure to meet objectives, and how it affects both the internal workings and customer perception and CX. Gain insights into creating alignment, from establishing a clear vision and purpose to effective leadership, communication, and collaboration strategies. Learn practical tools for achieving and maintaining alignment within your organization, as highlighted in Oliver Banks's upcoming book "Driving Retail Transformation". Find the full show notes at www.obandco.uk/266 .…
Unified commerce plays a crucial role in retail, helping customers shop seamlessly and enabling the business and operations to flow accordingly. In this episode, Oliver Banks hosts Bala Parameshwaran from Bain & Company and Nikki Baird from Aptos as they tackle the complexities of unified commerce. From integrating digital and physical shopping experiences, addressing challenges from legacy systems to customer experience design. The discussion reveals insights from the brand new unified commerce report from Bain and Aptos, highlighting the industry's readiness for this transition. Tune in for expert perspectives on orchestrating technology and customer experience in retail, and learn how to access valuable resources for your unified commerce journey. Listen into this episode and discover: Key learnings from the latest unified commerce research by Bain and Aptos. Which area of unified commerce causes the greatest headaches for retail. How customer expectations are evolving as unified commerce becomes more commonplace. Find the full show notes at www.obandco.uk/265 .…
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1 264: Golden Nuggets From The Fifth Year Of The Podcast (part 2) 40:11
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In part 2 of our annual round up, continue to delve into the crucial aspects of transformation and change management in the dynamic world of retail. As we celebrate the fifth anniversary of the podcast, host Oliver Banks brings together more standout moments and insightful golden nuggets from recent episodes. This compilation highlights key discussions on the foundations of transformation, the challenges of change, the opportunities of cost savings and agility along with the importance of Lean Six Sigma. It also touches on the approach for innovating business models and maximising the likelihood of success in your initiatives. Tune in to absorb these condensed insights, which encapsulate the shifts and strategies shaping modern retail. Listen to this episode and hear: Why the concept of turning the tanker is no longer relevant. How you can switch a classic cost-cutting tool to a valuable tool for shaping the retail business. And how you can ensure you're maximising your chances of success. For more detailed insights, visit the show notes at www.obandco.uk/264.…
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1 263: Golden Nuggets From The Fifth Year Of The Podcast (part 1) 40:56
40:56
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As the world of retail continues to evolve, transformation and business improvement remain high on the agenda. The podcast is now celebrating its 5th birthday, so Oliver Banks is pulling out clips of the best bits, or those famed golden nuggets, for you to enjoy. The clips feature ideas about retail technology, data, AI, omnichannel retail, retail media networks, business models, customer experience, cost savings and profitability. Listen now to this first part with retail inspired golden nuggets from the past 12 months. Listen to this episode to hear: Highlights from different episodes, featuring expert guests and from Oliver Banks's solo shows. Takeaways on topics like new business models, CX, retail media networks, marketplaces, data and AI. The full show notes are at www.obandco.uk/263 .…
In the dynamic world of retail, "omnichannel" has stood as a consistent goal, an evertrend. However, recently, the spotlight has been shifting to "unified commerce". So the question arises: has omnichannel truly had its day? Dive into this intriguing podcast episode with Oliver Banks as we dissect the essence of both concepts, backed by industry insights and the formidable intelligence of AI. From the semantics of buzzwords to real-world applications, let’s embark on a journey to determine if these terms are mere labels or integral to the retail evolution. And discover which approach comes out on top? Listen to this podcast episode now to discover: Understand the shift from omnichannel to unified commerce and the distinctions and similarities between the two, supported by insights by industry experts. Discover the necessity of adaptability in retail, preparing for unknown future channels and consumer trends. Recognise the three importance elements to help focus on unified commerce and delivering a customer-centric operating model. Find the full show notes at www.obandco.uk/262 .…
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1 261: Uncovering The Path To Retail Profitability 26:18
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In the competitive retail industry, profitability remains the ultimate aim for omnichannel and ecommerce pure-play retailers alike. Yet challenges like operational inefficiencies, muddled data management, and pricing pitfalls often deter retailers from hitting their vital profit targets. The scenario paints a dire picture: strategic anchors dragging companies down, potentially to the point of sinking. But what if there's a lifeline? Oliver Banks introduces OB&Co's innovative 'Path to Profitability' service, a tailor-made consulting solution designed to pinpoint and address your profitability hurdles. Discover the key elements and factors to uncover your path to profitability. Listen to this podcast episode to uncover: The importance and sensitivity of pricing, including how uncontrolled adjustments can spell disaster and why dynamic pricing can mature your approach. The intricacies of stock management, from maintaining strong availability to clearing dead stock. The value of developing a lean operating model to refine the entire business structure. Why it's crucial to shift from data to action for proactive decision-making to drive profit. And the emerging trend that's set to disrupt the entire industry in just a few years. The full show notes, including more information about the Path to Profitability, are at www.obandco.uk/261.…
In the ever-evolving landscape of modern retail, there's an increasing need for simplification. With the continued transition to omnichannel operations and the ongoing introduction of new processes, companies are finding themselves buried beneath layers of complexity. But simplification isn't just a new buzzword or concept. So why does something that sounds so straightforward become so intricate? Join Oliver as we revisit the foundational discussions of simplification and unpack the pivotal idea that "variation is the enemy of simplification." Listen to this podcast episode where you'll discover: Why we get confused about simplification and how these initiatives exist against other transformations. The importance of a consistent starting position in simplification efforts and why variation can be detrimental to the process. The principle of making tasks easy, quick, reliable, and repeatable for a streamlined experience and practical examples of its implementation. And when simplification is not the best approach - and why you should embrace complexity and complications. The full show notes are available at www.obandco.uk/260 .…
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1 259: How AR Is Redefining The Shopping Experience 31:20
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The realm of digital commerce is expanding, yet many aspects of online shopping have remained surprisingly static. Augmented Reality (AR) has evolved into a tool that can blend the digital and physical channels, creating immersive, interactive consumer experiences. But while the technology is undeniably clever and cool, it can easily slip into gimmicky use cases. It must stack up in terms of practical application for customers, and create tangible commercial value. Join Oliver Banks to delve into the application of AR across varied categories, from fashion and cosmetics to home goods, and explore both the exciting potential and its viable uses in practice. Listen to this podcast episode and discover: The innovative ways businesses are using AR to enhance customer experiences and blend between physical retail spaces and digital channels. Examples from various categories about how AR is being implemented. A look at the future of AR, examining upcoming technologies, potential applications, and arising concerns like privacy and ethics in its application. Crucial considerations for businesses considering AR features to ensure it positively influences buying decisions rather than simply wooing with tech. Find the show notes at www.obandco.uk/259…
In this episode, dive in to learn more about Oliver Banks's upcoming book, "Driving Retail Transformation: How to navigate disruption and change". The book, out in early 2024 is a pivotal guide for retail leaders looking to steer and lead their organisation through the turbulence of the industry. In this episode, Oliver provides a peek into the origins of the book, the strategic frameworks included and the inspiration behind them. He also poses a vital question for all leaders: Will you be a driver or a passenger in your transformation journey? Listen to this podcast episode and discover: Oliver's transition from designing photocopiers to spearheading retail transformation. The "Retail Transformation Steering Wheel" a flexible framework for navigating the complexities and challenges of retail change. The inspiration behind the book and the concepts. And hear the first official reading from the book. The full show notes are at www.obandco.uk/258.…
As the global business landscape continues to evolve, giants like Amazon consistently challenge the status quo, setting the bar for disruption and expansion. From its humble beginnings selling books online, Amazon has grown into nearly every conceivable retail category, and is now expanding into other sectors and industries. It is redefining what it means to be a "retailer". But what makes Amazon so adept at pioneering into unchartered territory? And what can other retail businesses learn from their strategy and approach? Join Oliver Banks as we explore how Amazon’s approaches to work culture, experimentation, acquisitions, and setting expectations have built an empire that dares to tread where few others do. Listen to this podcast episode where you'll discover: The unique ways of working that Amazon use to encourage change, agility and speed. Real-world examples of Amazon’s willingness to experiment, accept failures, and learn from them. The acquisitions that propelled Amazon into new sectors, developing their multi-industry and global presence. The role of culture and values in pushing Amazon to continually set new industry standards. The full show notes are at www.obandco.uk/257 .…
In the dynamic world of retail, identifying fresh opportunities is pivotal to stay ahead. Bain forecast that new business models will make up a sizeable portion of the future of retail. But, there are many avenues open to you and it's critical to consider the different strategies and leverage your unique assets appropriately. Additionally, the new business model will require a tailored operational model that dovetails into the existing ways of working, and new priorities must be balanced against the core business needs. This episode unravels the intricacies of creating a new business model, so dive in with Oliver Banks to redefine what's possible for your retail organisation. Listen to this episode to hear: How to discover the right opportunity and how this will impact the core business. The complexities of crafting a new operational model while maintaining synergy with the core business. The importance of prioritising, especially when new opportunities challenge established strategic goals. Show notes are at www.obandco.uk/256 .…
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1 255: Moving Beyond The Traditional Business Model 32:51
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In an era where classic retail growth has decelerated and market shares have become increasingly elusive, businesses must look beyond the traditional boundaries to secure their future. The challenge? Venturing into new terrains requires more than just an innovative mindset—it calls for strategic adaptations, perseverance, and the acumen to turn intangible assets into profitable avenues. In this episode, we’ll dive deep into the innovative strategies businesses are adopting, from leveraging retail media and technology to harnessing the power of once 'valueless' assets. Join Oliver Banks and get ready to explore the expansive realms of the possible. Listen to this episode to hear: The new avenues businesses are tapping into beyond the classic retail model. How Amazon evolved adding profitable elements through non-traditional business models. Why you must find the assets in your company that have no direct financial value. Potential pitfalls and challenges to anticipate as retailers expand their horizons. The full show notes are at www.obandco.uk/255.…
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1 254: When Is Transformation Not Transformation 22:24
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In today's dynamic retail environment, the term "transformation" is brandished as the cure-all for a myriad of challenges. It's a buzzword that is easily thrown around but may mis-set expectations. But what does genuine transformation look like? Dive deep with Oliver Banks in this podcast episode to unpack the misconceptions surrounding retail "transformation" as well as "digital transformation" and discover the signs of genuine, impactful change. Listen now to debunk myths, understand authentic transformation, and recalibrate your perspective. Listen to this podcast episode to discover: Instances and examples where transformation is incorrectly used and the dangers of this. Common myths about transformation and the genuine reality that exists. Strategies to ensure impactful, long-lasting transformation in the retail landscape. Find the full show notes at www.obandco.uk/254.…
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1 253: Boost Chances To Successfully Transform 18:19
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In a world where digital technologies and changing consumer behaviour have made transformation business-critical, it's vital to avoid small delays and unseen challenges that can snowball into larger issues. Join Oliver Banks for this episode and explore the importance of assessing your transformation to help overcome the challenges that block transformation efforts. Oliver introduces the new Retail Transformation Tune-Up service and encourages you to reflect on how you can optimise your transformation strategies and approach. Listen to this episode to hear: Understand the critical business problems that often block transformation efforts, from an inadequate understanding of the business problems to cultural resistance to change. Learn why it's important to audit and assess the transformation to identify unnoticed issues, foresee pitfalls, and provide recommendations for course correction. Discover the 'Retail Transformation Tune-Up' - a comprehensive service designed to optimise your strategies and approach and maximise your chances of success. Show notes at www.obandco.uk/253 .…
The resale market is fast becoming a key segment in retail, driven by shifting consumer trends. Dive into its value for businesses and the planet, its role in the circular economy, and practical integration tactics. Join Oliver and Recurate's co-founder, Adam Siegal, for a concise exploration of modern recommerce. Listen to this podcast episode and hear: The growing significance and evolution of the resale market in today's retail landscape. Which niches and categories resale excels in. How businesses are avoiding cannibalising their core market - and even growing their new product sales! Ways of educating and communicating with customers to source preloved items plus attracting prospective buyers. Find the full show notes at www.obandco.uk/252.…
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1 251: Unleashing The Power Of Retail Community 35:49
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As retailers grapple with the ever-evolving dynamics of customer relationships, one concept emerges powerfully: community. But in the modern world of retail, community shouldn't be seen as just a buzzword. It's the key to unlocking unprecedented levels of loyalty, brand advocacy, and unparalleled market insight that you'll get nowhere else. By understanding and fostering community, retailers and brands can significantly deepen their relationship with consumers, turning them from strangers to staunch advocates at rapid speed. Join Oliver Banks and dive deep into this podcast episode to demystify the concept of retail community and why it might just be your golden ticket for supercharging your relationship with consumers. Listen to this podcast episode and you'll hear how to: Discover how a well-fostered community can effortlessly transform strangers into followers, fans, and into brand ambassadors. Learn from real-world examples; from Microsoft's gaming rooms to Nike's fitness initiatives, get inspired by brands that have masterfully built and nurtured their communities. Unearth how community-driven retail strategies not only boost the bottom line but also offer invaluable feedback, boost loyalty that will remain resilient in tough times, and enriched shopping experiences. Plus, the key questions and topics to consider to get started and boost your retail community initiatives. The full show notes are at www.obandco.uk/251 .…
In an era marked by unprecedented change, retailers, consumer-facing businesses and brands find themselves navigating unfamiliar terrain, facing new competitors, and redefining relationships with customers. Additionally, the competitive business and retail landscape is filled with contradictions and uncertainty. So how can companies adapt and stay "future fit" amidst these complexities? Join Oliver Banks in this episode as we demystify the idea of being "fit for the future" and learn how to navigate and thrive in this intricate environment. Listen to this podcast episode to hear: The 5 elements of becoming fit for the future. Why we need to rethink the element of uniqueness. How to re-engineer how your business works, based around 5 critical aspects, including the customer proposition, business model and operating model. Show notes at www.obandco.uk/250 .…
As technology continues to evolve, the role of robotics in retail, hospitality, and customer service is becoming increasingly significant. Join Oliver Banks and delve into the influence of robotic automation and AI in different areas of customer facing business operations, from maintaining stock integrity and cleaning to providing customer service and even cooking and making cocktails. Listen to this podcast episode to: Explore the potential range of consumer-facing retail robotics - or those that could potentially be exposed to consumers, from the concept of a mobile supermarket that comes to you through to restaurant waiting staff. Consider how robots and AI could revolutionise customer service, with multilingual capabilities. hyper-personalised interactions and other value-added features. Understand the vital considerations for integrating robotics into businesses, balancing the efficiency of automation with the human response to these changes. Show notes are at www.obandco.uk/249 .…
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1 248: The Rise Of Robotics In Last Mile Deliveries 35:03
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Dive into the transformation of last-mile deliveries to consumers. This market has rapidly developed from traditional mail-order operating models to fully autonomous delivery bots in a short span of time. In this episode, explore how robotics are enhancing the efficiency and flexibility of home delivery services, considering benefits and potential limitations. From automated pods and self-driving cars navigating obstacles on the ground to drone deliveries descending from the skies, you'll get to understand how these technologies are reshaping the retail landscape. Also discover how the role of customer habits, government legislation, and business viability play their part in determining the future of last-mile ecommerce deliveries. Listen to this podcast episode to: Understand how the advancements in autonomous technologies like robotic pods, self-driving cars, and drones are revolutionising home delivery propositions. Consider which technology is right for you by learning about the benefits and challenges of each technology, and how they are adapted to suit different urban, suburban and rural environments. Discover how customer habits, government legislation, and business considerations shape the implementation of these technologies. Explore future possibilities in this area, from intelligent systems, innovative dynamic and convenience-based solutions to new robot types. Show notes at www.obandco.uk/248 .…
Explore the rapidly evolving landscape of transport in retail, as we delve into transformative solutions like electric vehicle fleets and autonomous transportation. This episode addresses the significant role robotics play in mitigating industry challenges like driver shortages and sustainability. It also uncovers the real-world applications, potential benefits, and possible obstacles of integrating such technology, from global shipping to reverse logistics. Whether you're a retailer or a tech enthusiast, join Oliver Banks in understanding the future of transport in retail. Listen to this episode and discover: How robotics can solve long-lasting retail transport issues. The benefits, challenges, and considerations of integrating robotic transport into existing supply chains. The potential future advancements in retail transportation, and what they mean for the industry. Find the full show notes at www.obandco.uk/247 .…
The rapid evolution of technology has given birth to a new era of efficiency in the retail industry, with the use of robotics becoming increasingly prevalent. In warehouse or fulfilment centre settings where speed, efficiency and precision are of the essence, robots are transforming operations for moving and managing stock and orders. In this episode, join Oliver Banks as he delves into the world of retail robotics in distribution centres, examining the current uses, the benefits it brings, and the considerations businesses must take into account when integrating this technology into their warehouse processes and operating model. Listen to this podcast episode to: Understand the applications of robotics in retail warehouse environments, including stock movement, picking, packing, and stock control. Learn about the efficiency gains, predictability and other benefits that robotics can bring to operating models. Discover the crucial considerations and watchouts when implementing robotics in your distribution centre or fulfilment centre. Consider the future of robotics and how they could continue to transform logistics and ecommerce operations further. The full show notes are at www.obandco.uk/246 .…
In a world where consumers crave personal connections and seek meaningful brands that stand for something, it's essential for retailers to harness the power of conversations. Whether it's in-store, over the phone, or through digital channels, engaging with customers through meaningful dialogue can be the difference between a disappointing customer experience and long-term loyalty. In this episode, Oliver Banks delves into the multifaceted role of conversations in the retail experience, and how retailers can effectively utilise this engagement to build lasting relationships with consumers. Listen into this podcast episode and: Understand the social nature of consumers and how engaging in meaningful conversations can elevate the customer experience. Discover how human interaction conversations form and influence all strong memories about a customer's experiences. Learn how technology can serve as an enabler, in assisting customer interactions and facilitating rich conversations. Explore how you can leverage conversations to be more proactive, anticipate issues, and provide prompt solutions, all while capturing invaluable customer feedback and insight. Explore the full show notes and timestamps at www.obandco.uk/245 .…
Click and collect or BOPIS accelerated hugely over the course of the Covid pandemic. Collection experiences offer convenience and speed for customers, especially as commutes and working practices reset. Smart lockers offer further opportunities for friction-free collections, sales opportunities, omnichannel retailing and a more integrated customer experience. Discover more about the evolution of smart collection lockers with Clix's Matt Cater. Listen to this episode and hear: How collection lockers have evolved and the role they play in the customer journey. Why modern smart lockers offer much more than just a collection point. What new technologies are being developed for lockers. Show notes are at www.obandco.uk/244 .…
When consumers are grappling with the rising costs of living and shrinking disposable incomes, balancing quality and quantity has never been more critical. But how can retailers achieve this without slashing their already thin margins? In this episode, join Oliver Banks as he addresses the pressing issue of finding and delivering cost savings in retail. Explore the transformational power of strategic cost-saving programmes that trim expenses, enhance efficiency and potentially free up resources for reinvestment and growth. Listen to this podcast episode to: Delve into the financial woes of consumers and explore how retailers can effectively reduce costs while keeping customers' needs at the forefront. Discover strategic cost-saving techniques such as heatmaps, zero-based budgeting, Lean Six Sigma, and end-to-end analysis. Consider how to balance urgent cost-cutting measures with long-term strategies to not only survive but thrive in a challenging retail environment. The full show notes can be found at www.obandco.uk/243 .…
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1 242: Reinvigorating Lean Six Sigma In Retail 28:41
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Dive into the world of Lean Six Sigma and discover why this presents a formidable approach to transforming retail businesses and operations. Originating from the manufacturing industry, it transferred across to broader use cases. However, with the advent of Agile and the need for flexibility, it has become less popular in recent years. Discover why Oliver Banks believes this powerful toolkit and approach can still deliver extremely relevant and timely value for the retail landscape. Listen to this podcast episode to hear: Explore the evolving history of Lean Six Sigma and discover how it's fit to meet the needs of modern retail. Understand the critical role of customer-centricity in Lean Six Sigma and how it paves the way for delivering unparalleled value. Exclusive insights into real-life retail applications of Lean Six Sigma, and how you can use it in a world of data and AI. The full show notes are at www.obandco.uk/242.…
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1 241: Building On Big Takeaways From Shoptalk Europe 38:25
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After the energy and excitement of Shoptalk Europe 2023, Oliver Banks catches up with the event's Content Director, Ben Miller. Together, they pull out key moments and connect the dots between key trends and themes from across 35 hours of on-stage content, including data, technology, retail media and transformation. Listen to this episode of the Retail Transformation Show podcast and hear: Tactics and approaches that the largest retailers are approaching their data strategy. How businesses are transforming through retail media networks. How aspects like convenience are shifting specific categories. Show notes are at www.obandco.uk/241…
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1 240: Growing Through Retail Marketplaces 32:26
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Marketplaces have been a key trend for retailers and brands to tackle a number of business challenges. Join Oliver Banks and delve into the dynamic realm of retail marketplaces. Demystify the key mechanics and their potential for transforming your business, whilst being aware of the challenges you might face along the way. Whether you're considering opening your own marketplace or looking to selling on other marketplaces, this episode is designed to guide you. Explore the complexities, identify the key benefits and consider future trends in the marketplace landscape. Tune in and discover how marketplaces could be a game-changer for your retail strategy. Listen to this episode to hear: Decipher the strategic potential of different marketplace models. Learn about the complexities and challenges essential for operating a successful marketplace. Gain foresight on the future trajectory of retail marketplaces and platform models. The full show notes are at www.obandco.uk/240 .…
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1 239: Laying The Foundations To Transform 30:49
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Step into the world of preparing an organisation for retail transformation in this engaging conversation with Brandon Rael, a seasoned retail transformation consultant. In this episode, we delve into the essential aspects of getting a retail business primed for transformation, the pitfalls of neglecting this critical phase, and the steps necessary for establishing a solid foundation for change. However, with the typical urgency, this preparation is often difficult to squeeze in. Unravel the complexities of preparing a retail organisation for successful change. In this episode, you'll discover: The essence of "getting the organisation ready" for transformation and why it's pivotal. The potential consequences of neglecting preparation for transformation - and the symptoms to look out for. The key steps to take if your organisation isn't quite ready for transformation yet - and how to balance with the demand for urgency. Find the full show notes at www.obandco.uk/239 .…
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1 238: Reflections And Themes From Shoptalk Europe 2023 29:33
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During Shoptalk Europe 2023 in Barcelona, industry leaders converged to explore the key themes shaping the retail landscape - both directly on stage and indirectly in conversation or based on repetitive themes. The event threw a spotlight on the value of a test-and-learn approach, the growing impact of Gen Z, the questionable relevance of the metaverse, the potential of AI, and the ever-present complexity of retail transformation. Join Oliver Banks in this episode as he unpacks these themes, offering a critical reflection on the dynamic retail landscape and how these evolving trends could influence your business strategy and instigate transformative change. Listen to this episode to: Explore the value of a test-and-learn approach and understand why this mindset is more crucial than ever in the dynamic retail sector. Delve into the world of Gen Z and consider the potential pitfalls of treating this demographic as a homogenous group. Dive deeper into the two buzzwords that have dominated recent retail conversations: the Metaverse and AI. Learn how you can effectively monitor and leverage these technologies for your business. Discover the factors that lead to the enduring complexity of retail transformation. And find out how you can get involved in a way to change this. Show notes are at www.obandco.uk/238 .…
Dive into the complexities and challenges of retail transformation with Oliver Banks as he shares exciting news about his upcoming book. In this episode, he touches on 4 elements covered in the book, including the importance of understanding current business challenges, finding the right solutions, managing personal development and mindset, and how to live in uncertainty. More news about the book, Driving Retail Transformation, will available soon, including the pre-order links. In this episode, you'll discover: Why you need to critically assess your business and understand the catalyst for change. What is the biggest challenge facing many retail individuals right now. Which part Oliver has been 'geeking out' on as he's dived into the research. How you can find out more about Oliver's upcoming book and how to get involved. Show notes are at www.obandco.uk/237 .…
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1 236: Today's Decisions Create Our Future Regrets 25:40
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Discover the fascinating interplay between today's decisions and their potential future consequences in this thought-provoking episode. Inspired by Mary Portas at the Retail Technology Show 2023, join Oliver Banks and consider how our actions and innovations can give rise to unintended negative effects. Plus explore how to identify and avoid creating future regrets. Delve into a selection of past, present and future examples, and learn the importance of selflessness and collaboration in overcoming present-day challenges. Listen to this episode and discover: Macro, micro and personal examples where we see the consequences of short-term thinking. A comprehensive framework to help you evaluate potential regrets and adapt your strategies. Potential examples of how today's innovations and transformations could quickly unravel to become our future regrets. Show notes are at www.obandco.uk/236 .…
Explore the world of profit warnings and their implications for retail businesses in this intriguing episode of the Retail Transformation Show. Join this conversation with Trevellyan Collier, Partner at EY, and you'll delve into the intricacies of profit warnings and their impact on transformation initiatives and approaches. Gain valuable insights on profit warnings based on EY's Profit Warning Report and learn how to adapt your retail transformation strategy accordingly. Listen to this podcast episode to hear: How a business should change in the face of profit warnings - and if it is too late for transformation. How transformation has changed since the Covid-19 pandemic. If "turning the tanker" is the right analogy or mindset for modern transformation. The full show notes are at www.obandco.uk/235 .…
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1 234: Thriving In Social Commerce (part 2) 25:42
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Dive into the rapidly evolving world of social commerce and dissect the fascinating fusion of social media and online shopping that's changing the retail game. Social commerce is growing, especially with younger demographics who are embracing it more than ever. So leveraging social media platforms can lead to unprecedented opportunities for retailers. Understanding the role of social commerce in your overall retail strategy becomes increasingly important. Join Oliver Banks and learn how to excel in social commerce by tapping into its potential and addressing the challenges it presents. Listen to this podcast episode to hear: The growing opportunities social commerce presents for retailers How video content and customer communities help drive audience and customer engagement. Why recommendations present a massive opportunity for social commerce. Key considerations for integrating social commerce into your retail strategy Show notes are at www.obandco.uk/234.…
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1 233: Thriving In Social Commerce (part 1) 26:43
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Social commerce has exploded into the retail landscape and was powered up throughout the pandemic. In this episode, discover the potential of social commerce in transforming your retail business. Join Oliver Banks and explore the evolution of social media and the commercial opportunities it now presents. Social commerce is an evolving trend that can engage customers and set you apart from the competition. Listen to this episode to hear: How social commerce differs from other retail channels. The impact of Meta's social commerce strategy. Insights from the success of social commerce in China and how that differs in other countries. How to keep pace with the rapidly changing social media and social commerce space. Show notes are at www.obandco.uk/233 .…
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1 232: The Hidden Costs In Your Transformation 27:41
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Retail transformation initiatives require comprehensive business cases to evaluate costs, benefits, and risks. Often overlooked or hidden costs can significantly impact project outcomes and viability. But ignoring these costs may lead to poor decision-making and governance, hindering the company's strategy. In this episode, Oliver Banks uncovers 3 of the most common hidden costs and how you can counter these. Listen to this podcast episode to hear: Why hidden costs could be lurking in your transformation. How you can estimate or quantify hard-to-calculate costs. 3 of the most commonly overlooked or forgotten costs. Find the full show notes at www.obandco.uk/232 .…
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1 231: Retail Tech To Solve In Store Challenges (part 2) 25:45
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New technologies can help unlock and solve some of the biggest challenges for retailers. However, they also create new issues too. Oliver Banks continues to dive into some of the challenges for physical stores and how retail technology is helping overcome those. From robotics to facial recognition, and from apps to electronic shelf edge labels - there are many options to consider. Listen to this episode to discover: How retail technology in store can help make omnichannel more seamless. Solutions to drive efficiency and store productivity improvements. What's a key challenge presented by these retail technologies. The show notes are at www.obandco.uk/231 .…
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1 230: Retail Tech To Solve In Store Challenges (part 1) 26:06
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Retail technology is revolutionising the way consumers shop in-store and can help solve long-standing challenges. From gathering data on in-store shopping behaviour to frictionless checkout experiences, retailers are finding new ways to enhance the customer journey and improve their bottom line. Join Oliver Banks and delve into the world of retail tech and the impact it's having on solving in-store challenges. Tune into this episode of the Retail Transformation Show and discover: How retailers can gather rich shopping behaviour, like ecommerce has. Crucial questions to consider for your omnichannel strategy. Why you need to start assessing the frictions and rewards in your customer experience. Show notes are at www.obandco.uk/230 .…
Are you ready to shake things up? Dive into the world of disruptive transformation and explore how companies can revolutionise their industries with fundamental shifts that rewrite the rules. In this episode, we'll take a closer look at examples from in and out of the retail industry. Discover how companies are capturing new revenue streams, gaining competitive advantage, and building resilience by disrupting the status quo. Also, discover what you need to succeed with this approach and the risks and pitfalls to watch out for. Get ready to transform your thinking and unlock new opportunities in your industry. Listen to this episode of the podcast to: Discover how disruptive transformation can drive growth and profitability for your business. Learn about the strategies and risks to implementing a successful disruptive transformation. Hear real-life examples of disruptive transformation in retail and gain insights to apply to your own business. Find the show notes at www.obandco.uk/229 .…
Consumers continue to evolve and priorities change. Capgemini's recent research discovers how 11,000 people from many different countries feel and where their priorities lie. In this episode, hear from Capgemini's Global Retail Lead, Lindsey Mazza, about what customers want in the current market and what retailers can do to meet this demand. Listen now to hear: Valuable insights into the current state of retail, including the challenges and opportunities facing consumers and businesses in 2023. Why cost reduction and operational efficiency are critical - and why it doesn't work in the same way as past cost-cutting efforts. How to leverage data to understand your customers and create more targeted marketing strategies. Access the full show notes at www.obandco.uk/228.…
As the retail market continues to evolve, it's critical to think more about ecosystems, specifically from the customer's point of view. In this episode, discover what an ecosystem is and great examples of retailers that are using this approach. Podcast host Oliver Banks explores how you can define and design your owned ecosystem, your relationship ecosystem and how you can look to expand your ecosystem, including following high margin opportunities. Listen to this episode and discover: Examples of the different aspects of your customer ecosystem. Key considerations when designing your customer ecosystem. What is essential to bring your ecosystem into reality. Show notes are at www.obandco.uk/227 .…
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