COVID-19: The New Normal with Heather Prendergast

Clinician's Brief: The Podcast

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3+ y ago 29:51

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In this episode, host Beckie Mossor, RVT, speaks with Heather Prendergast, RVT, CVPM, SPHR, about the challenges—and opportunities—stemming from the COVID-19 pandemic that our industry faces. With her background in practice management and human resources, Heather explains how veterinary clinics have adapted by embracing technology and telehealth. She also delves into new roles, ways to utilize team members, and why top-notch customer service is now more important than ever.

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The Team:

Beckie Mossor, RVT - Host
Alexis Ussery - Producer & Digital Content Coordinator
Randall Stupka - Podcast Production & Sound Editing
Michelle Munkres - Senior Director of Content

240 episódios

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