Empathy & the Client Perspective with Heather Prendergast

Clinician's Brief: The Podcast

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3+ y ago 25:30

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In this episode, host Beckie Mossor, RVT, talks with Heather Prendergast, RVT, CVPM, SPHR, about empathy. Heather discusses how we should try to put ourselves in our clients’ shoes to understand their veterinary experience and how doing so can make us better. She also shares the key question to maintaining empathy toward our clients and their decisions: why.

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Beckie Mossor, RVT - Host
Alexis Ussery - Producer & Digital Content Coordinator
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239 episódios

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