Michael Parent on ”The Lean Innovation Cycle” -- Human-Centered Design and More

Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

Consultant and author of "The Lean Innovation Cycle"

Episode page: https://leanblog.org/445

My guest for Episode #445 of the Lean Blog Interviews Podcast is Michael Parent. He is the Managing Director of Michael Parent Consulting Services and a Lean Six Sigma Black Belt with AAA Auto Club Group in Michigan.

He has written a new book titled The Lean Innovation Cycle: A Multi-Disciplinary Framework for Designing Value with Lean and Human-Centered Design.

Today, we're going to take a dive deep into topics that augment both the Lean and Human Centered Design frameworks.

Today, we discuss topics and questions including:

• How about an Operational Definition: What is Human Centered Design?
• Tools — but more than the tools
• Design something… empathize with the end user
• “Transparency is a good thing”
• Design thinking (prototyping?) vs. human-centered design??
• Observing people vs. asking them about needs as customers?
• Converging toward a design?
• What made you interested in exploring Human Centered Design?
• What value does Human Centered Design offer for Lean, Six Sigma, and continuous improvement? Methodology, being an experimentalist
• Customer journey vs. VSM? Or Customer Journey VSM hybrid?
• What is the Kano model?

The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more.

This podcast is part of the #LeanCommunicators network.