109 - All Long-Term, Successful Relationships Start with Solid Expectations & Agreements

The Remarkable CEO for Chiropractors

If you agree that losing patients is off purpose and bad for business, then this is the episode for you!

We studied thousands of our most successful patient relationships – and then studied hundreds of our Coaching Clients’ practices and discovered the #1 key to patient retention: Solid Expectations and Agreements.

We found that all long-term, productive, successful relationships begin with clear expectations and honest agreements. When you start strong, patients are FAR more likely to stay. You are in the partnership business, setting expectations and making agreements is the bedrock of these long-term successful relationships. This culture must be established by you – the CEO – and executed by the team.

If you want your patients to follow your recommendations for care and stay under care, then join us for this episode and discover how to partner with them and start with Clear Expectations and Honest Agreements.

What We Covered:

00:38 – Dr. Pete and Dr. Stephen introduce today’s topic, Expectations and Agreements

05:51 – Dr. Pete and Dr. Stephen take a moment to promote Innate Radiology

08:01 – Dr. Pete and Dr. Stephen talk about the Story Analogy

14:03 – Dr. Pete and Dr. Stephen explain why expectations and agreements are part of a leadership conversation

20:27 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers & CLA

22:41 – Dr. Pete and Dr. Stephen provide some incredible resources to support you

EPISODE QUOTES

“We want successful long-term relationships. And all of those successful long-term relationships always begin with two things in common: clear expectations and honest agreements.” (02:41) (Dr. Stephen)

“It’s absolutely vital, Dr. Stephen, as we dig into this conversation that it’s about defining the relationship and what is chiropractic going to be in their life? ” (05:40) (Dr. Pete)

“I’m gonna tell you right now, to have successful long-term relationships, you gotta focus on the beginning of the story, the early part of the story.” (08:42) (Dr. Pete/Stephen)

“Expectations and agreements is a leadership conversation. It’s a mature conversation. It’s that, ‘I’m gonna have the conversation now because I have vision for where this relationship will go if we don’t. So, ma’am or sir, let’s slow down and let’s start right here.’” (14:03) (Dr. Pete)

“Don’t try to build a practice that;s going to create and collect ideal patients using fantasies and assumptions. We create ideal patients by leveraging expectations and agreements.” (20:11) (Dr. Stephen)

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Peter’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Chiro Match Makers Website

Schedule a Brainstorming call with Dr. Pete

Join us for the US Retention Immersion. Register Now!