The Relentless is a podcast from Century21 Real Estate and Slate Studios that rethinks business, redefines success, and reimagines customer experiences. In Season 2, podcast host, author, and entrepreneur Kristen Meinzer talks to experts and thought leaders from a variety of industries about surprising ways businesses and entrepreneurs are redefining hospitality and delivering extraordinary experiences to customers. Be sure to check out Season 1 to hear host Dr. Julie Gurner and inspiring bu ...
Manage episode 241642852 series 1512101
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Online retail spending has increased more than four fold in the last ten years - it now accounts for almost one in five pounds we spend shopping. But whilst times are tough for our high streets, e-retailing is far from a licence to print money. With widespread discounting and a growing cost of delivery and returns, margins are being squeezed and many are finding it a struggle to survive. In this programme, Adam Shaw investigates how the economics of e-commerce work, what the move to predominantly online will mean for many retailers and what our shopping environment may look like in 10 years time. Presenter: Adam Shaw Producer: Alex Lewis Editor: Penny Murphy Image: A woman packing a box to post Credit: Getty Images