Episode #10: Agency Start-ups with Jemma Smith

UK Educators Community Podcast with Syd.

#10: Agency Start-ups with Jemma Smith.
On this episode, Syd catches up with Jemma Smith.
Jemma is the Founder and Director of The Education Hotel. Jemma has extensive knowledge of the education sector. She has previously managed a residential tuition centre based in the U.K. and tutored families in Dubai, San Francisco, Turkey, Czech Republic, Hawaii and Kenya.
The Education Hotel is a bespoke tutoring service offering premium tuition to children of all ages and nationalities. Find out more here: https://educationhotel.co.uk/
On this episode, Jemma shared the following nuggets about setting up and running a quality Agency:

• Identify and focus on your values - This is what sets the standard of the tutors you hire.
  
• Get the back end in place before starting your agency - Ensure your system allows for swift invoicing of clients and payments to tutors.
  
• The customer journey is of paramount importance. They need to feel as if they're getting the best service possible, because their reviews and testimonials are what will propel your agency to the next level.
  
• Clients of agencies will look for better deals elsewhere. The way to hang on to clients is to build their loyalty through quality of service. You need to offer something in way of service that individual tutors don't.

For show notes and more details about this and other episodes, please check here: https://ukeducators.com/podcasts/
To join in the conversation with other educators, here's the Facebook Group: https://www.facebook.com/groups/ukeducators
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More about Syd.
Syd is on a mission to disrupt the Education sector by empowering Education Businesses to think differently, maximising their impact and enabling them to continue doing what they do best – being an awesome Educator!
She recognises there are many great educators out there. UK Educators Community was born to support and empower other amazing teachers and educators to scale their business, to think more about their business development and to understand how small changes in their approaches can give different results.
Serial Entrepreneur and Outstanding Woman in STEM Award Winner, Syd knows a thing or two about the Education sector. Through her business, Femtinos, Syd has worked with over 12,000 children over the last decade. Her vision is to take her skills global, working with remote schools and training staff to instill growth mindset strategies. During lockdown, Syd has grown an online school in 6 months from 0 to 18 staff, which has delivered nearly 2000 online classes within that timeframe.