Why We Crave Home Ownership: Unraveling the Emotional Payoff of Residential Investments

NZ Business Owners

This podcast features an insightful conversation with Stephen Robertson, the owner of My Money, a finance consultancy primarily dealing with mortgages for high-profile clients. As he details his professional journey, Stephen delves into his origin, growing up in Palmerston North, New Zealand, and his interests in fishing, boating, and the military. With numerous anecdotes from his career, he explains how his role has evolved into more than just banking, involving understanding his clients' needs, handling their anxieties, and nurturing relationships. Stephen emphasizes the importance of providing clients with quality advice they can trust, especially in challenging financial situations. The discussion also reveals the intricate connections between financial decisions and personal emotions, underscoring the necessity of identifying the real needs of clients to deliver effective service. Guest details: https://www.mymoney.net.nz/

00:00 Introduction 00:43 Personal Background and Childhood Memories 01:53 Travel Experiences and Military Interests 02:35 Passion for Boating and Fishing 04:55 School Experiences and Learning Strategies 09:00 Dealing with Stress and Anger 10:16 Lessons from Financial Advising and Sales 13:09 Understanding Client Needs and Aspirations 16:19 Understanding the Person Behind the Mortgage 16:54 The Importance of Connection in Mortgage Lending 18:15 The Role of an Advisor vs. a Bank 18:38 Navigating High Pressure Situations 20:04 The Journey to Becoming a Mortgage Broker 20:31 The Emotional Impact of Helping Clients 21:15 Dealing with Rising Mortgage Rates 21:37 The Consequences of Overpaying for a Property 24:44 The Importance of Financial Planning and Budgeting 28:03 The Dangers of Ignoring Financial Warning Signs 30:40 The Impact of Poor Financial Advice 33:51 The Joy of Helping First Home Buyers 35:21 Wrapping Up the Conversation