Within the Trenches Ep 544

Within the Trenches

Ep 544 features Stephanie, a 911 Professional out of Georgia.

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Episode topics –

• Discover Stephanie’s journey from ambulance driver to skilled EMT, and how she transitioned to the demanding role of a 911 dispatcher.

• Learn about the challenges and emotional toll of handling emergency calls, including a life-saving moment during a CPR call.

• Explore the evolution of emergency dispatch technology from flip cards to electronic tablets, and the skills required to succeed in this high-stress environment.

• Hear about the unique "dispatch ear" and how dispatchers manage the intense multitasking of listening, typing, and processing critical information.

• Discussion on the importance of support and coping mechanisms within the dispatch center to handle the psychological stress of the job.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at [e-mail].