Revolutionizing Cloud Communications: Avoxi on AI, Multi-Channel Integration, and The Future of Voice Services

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Get ready to revolutionize your understanding of cloud communications with insights from the CEO at Avoxi! Learn from a true telecom industry expert who transitioned from giants like Verizon and Earthlink to leading software solutions at Avoxi. Discover the intricacies of providing seamless international voice services for contact centers and the real-world challenges of integrating cloud-based solutions with legacy systems. Barbara brings valuable perspectives on the enduring importance of voice communication and the necessity of offering multiple customer interaction channels like email, chat, and social media to enhance the overall customer experience.
In the next segment, we unlock the transformative power of AI in voice and contact center applications with Barbara’s expertise. Learn how innovations like AI offload and AI assist can significantly reduce costs and improve service flexibility across various platforms. We address essential topics like the transition of voice services to the cloud, security, compliance, and integrating with multi-channel platforms such as WhatsApp and social media APIs. Plus, Barbara shares her leadership style and the thriving culture at Avoxy, concluding with a fun story about balancing professional responsibilities with quality family time during a memorable trip to South Korea and the value of work life balance.

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Capítulos

1. Revolutionizing Cloud Communications: Avoxi on AI, Multi-Channel Integration, and The Future of Voice Services (00:00:00)

2. Cloud Communications Landscape and Innovations (00:00:01)

3. AI and Cloud Voice Integration (00:06:59)

4. Family Trip in South Korea (00:19:39)