))
Capacity & margins | Jeff Kushmerek
Manage episode 451273030 series 3578812
Conteúdo fornecido por Lifetime Value Media. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Lifetime Value Media ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
Episode 145: Jeff Kushmerek crunched the numbers and has some insights to share.
⏱️ Timestamps:
00:00:00 - Intro
00:01:06 - CSM coverage: A burning question for leaders
00:02:44 - How much time should CSMs spend with clients?
00:05:33 - Customizing customer success strategies
00:07:15 - The real boardroom concern: Margins
00:08:47 - Balancing CSM workload in a startup
00:09:43 - Warning signs: Churn, burnout, and scaling
00:10:45 - Data is power: Winning with numbers
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Jeff Kushmerek:
Jeff's LinkedIn: https://www.linkedin.com/in/jeffkushmerek/
Mentioned in this episode:
100 episódios
Compartilhar
