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Willkommen beim CX-fest Podcast! Passend zum CX-festival geht es in unserem Podcast um die Themen CX, Customer Service, Kundenzentrierung, AI und Automation. Malte Lensch, Robert Cwicinski und andere CX-Enthusiasten sprechen über die Reise zum ersten Festival und CX itself. Wir stehen täglich für Kundenzentrierung, excellenten Customer Service für unsere Kunden und helfen dabei die richtigen Dinge zu tun. Als Leafworks ist es unsere Passion die Welt des CX und Kundenservice jeden Tag ein bis ...
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Can artificial intelligence really transform our everyday lives and revolutionize entire industries? Buckle up as we take you on a fascinating journey through the world of AI, from its basic principles to its most advanced applications. We'll break down how AI-powered technologies like self-driving cars and ultra-accurate streaming recommendations …
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In dieser Folge von Espresso Talks sprechen Maik, Robert und Malte über die Organisation des CX-Festivals. Sie reflektieren über die Herausforderungen des letzten Jahres und die Änderungen, die sie für dieses Jahr vorgenommen haben. Das Festival findet dieses Jahr an einem neuen Ort statt und bietet zwei Bühnen für deutsche und englische Inhalte. E…
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In dieser Folge von Expresso Talks spricht Maik mit Andrea Yildiz über Rebranding und Customer Experience. Andrea ist eine Expertin auf diesem Gebiet und berät Unternehmen dabei, ihre Marken zu Best Buddy Brands zu machen. Sie hat auch ein Buch mit dem Titel 'Customer Experience leicht gemacht' veröffentlicht. In dem Gespräch geht es um Andreas Hin…
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In dieser Episode von CX-PRESSO-TALKS spricht Maik mit Björn Bender über künstliche Intelligenz im Kundenservice. Björn teilt seine Erfahrungen und Beobachtungen in diesem Bereich und diskutiert die Veränderungen, die KI im Kundenservice mit sich gebracht hat. Sie sprechen über die Herausforderungen bei der Implementierung von Chatbots und wie man …
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In dieser Folge "CX-PRESSO-TALKS geht es um die Bedeutung von Customer Experience (CX) im Alltag. Die Gäste, Aileen Beuchert und Stefan Marzi, teilen ihre Erfahrungen und Beobachtungen zu diesem Thema. Sie diskutieren über gute und schlechte CX-Erlebnisse im Supermarkt, beim Friseur und bei der Paketzustellung. Es wird betont, wie wichtig es ist, d…
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Im ersten Teil des Gesprächs geht es um die Wiederbelebung des CX Festivals und die Erfahrungen der Teilnehmer. Die Veranstaltung war anders als andere Business-Events und bot eine lockere und authentische Atmosphäre. Die Teilnehmer konnten sich in entspannter Umgebung austauschen und neue Kontakte knüpfen. Das Festival war ein Highlight für alle B…
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In this episode of the AI Automations podcast, we sit down with Pedro Jerez, the founder of "Business with Integrity." Pedro shares his journey from a successful real estate business to starting a new venture focused on changing the way business is done. He discusses the importance of visionary entrepreneurship and the role of AI in his vision. Ped…
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In this episode of the AI Automations podcast, Mark Kashef discusses how to break into the AI industry. Mark shares his personal journey and offers valuable insights on how to get started in AI, find your first clients, and offer the most in-demand AI services. From chatbots to voice agents, Mark provides practical advice and insider secrets for su…
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John Limbocker, the CEO and founder of AcquisitionAir, discusses power of AI in lead generation and how AcquisitionAir AI is disrupting the industry. John shares insights on how the tool works, its unique approach to identifying in-market leads, and the benefits it offers to marketers. John Limbocker, founder and CEO of Acquisition Air AI, shares h…
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Ori Bengal is a full-time AI artist who shares his experiences on this episode. Discover how ChatGPT and Midjourney are transforming the creation of graphic novels by assisting artists in developing engaging storylines and visual compositions. From generating storylines to providing guidance on panel content, learn how AI is revolutionizing the cre…
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In this episode of the AI Automations podcast, Greg Ranger shares his journey of transitioning his traditional sales and marketing agency into the age of AI. With over $17 million in ad spend for various clients, Greg discusses his approach to Google Ads and how he stands out from other agencies. He also reveals the secret sauce behind his success,…
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Jason Dion shares his insights on how AI is transforming the field of cybersecurity. Discover the latest trends, challenges, and opportunities as we explore the intersection between AI and cybersecurity. - Jason Dion discusses the role of AI in the cybersecurity landscape - Exploring the buzzword of AI and its various components like machine learni…
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In this episode of the AI Automations Podcast, Molly Mahoney, the Prepared Performer, shares her expertise in using AI to revolutionize businesses. From content creation to sales, Molly reveals her unique methodology for incorporating AI tools into every aspect of your business. Molly also shares her expertise in social selling and reveals her uniq…
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In this episode, we sit down with Bradly Millner, CEO of Big Bob Flooring, to discuss how he's adopting and implementing AI in his flooring business. From building AI appointment setting bots to whitelabelling GoHighLevel, he is leading the way for technological adoption in a very traditional industry. AI is revolutionizing the way businesses opera…
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Jeder kennt ihn - den KOSMOS Verlag. Freut euch auf ein tolles Gespräch mit Siri Strittmatter bei einer neuen Episode CXFEST-Talks 📚🎥. Siri ist für den Kundenservice bei KOSMOS zuständig. Mit Produkten wie Mein erster Chemiebaukasten Die Siedler von Catan Die Drei Fragezeichen ??? ... hat KOSMOS uns allen unvergessliche Erlebnisse in der Kindheit b…
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Aileen Beuchert von EMONS teilt Erfahrungen mit uns, warum Kundenzentrierung für Speditionen besondere Challenges mit sich bringt. EMONS ist eine renommierte mittelständische Spedition 🚛 aus Deutschland, die sich leidenschaftlich mit dem Thema Kundenzentrierung auseinandersetzt. Sie legen großen Wert darauf, ihre Kunden stets in den Mittelpunkt zu …
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Julian Hertzog (Babelforce), Pierce Buckley (Babelforce) and Robert Cwicinski about the idea of the CX Festival. How did it happen and why did Babelforce start to join the tribe together? What makes the difference compared to other events like this? Hear what everybody is looking forward to the most. About Babelforce https://babelforce.com About th…
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Florian Hommeyer und Robert Cwicinski in der nächsten Episode CX FEST Talks. Florian ist Storyteller, Content Stratege und arbeitet für seine Kunden an der Außendarstellung vor allem im Web und Social Media. Rein über Videos (über 700 mittlerweile) konnte er auf TikTok, Instagram, Youtube und LinkedIn mehr als 100K Follower von seinen Themen begeis…
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Martin Lutz von GOT BAG und Robert Cwicinski reden darüber, warum sich GOT BAG dazu entschieden hat beim CX Festival dabei zu sein. GOT BAG ist ein Start Up und Hersteller von Rucksäcken (und mehr) aus Mainz. Das Material für die Rücksäcke kommt aus den Weltmeeren (Ocean Impact Plastic). GOT BAG selbst ist ausserdem Mitglied bei Startups for tomorr…
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Robert und Malte erzählen, warum das CX-Festival überhaupt ein CX-Festival ist und was wir unter CX verstehen. CX findet anhand der gesamten Customer Journey statt und nicht nur im Marketing. Unser Ziel: Jede(r) Festival-Teilnehmer*in soll in seiner Customer Experience einen Schritt nach vorn machen können. Zum CX-Festival: https://cx-festival.com/…
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Robert und Malte erzählen etwas über die Entstehungsgeschichte des #CXFEST. Nun ist es Realität und es ist an der Zeit das Event im September 2023 in die Tat umzusetzen. Ausserdem verraten wir euch die Location für das Event vom 08.-10.09.2023 Zum CX-Festival: https://cx-festival.com/Por cxfest
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AI is being used by music groups, such as our guest this episode Claire Evans, a member of the band YACHT. Their latest album, Chain Tripping, leveraged machine learning solutions for the music, lyrics, and more. Artists are making the most of machine learning, using the technology both in the creation of their art and as a cultural touchpoint for …
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Musical composition is one of the earliest examples of human art and creativity. Today, new and original music is increasingly being composed by AI. Drew Silverstein, Co-Founder and CEO of Amper Music, joins the show. Automation of sound and music, in the form of licensing stock and pre-existing recordings, is a decades-old trend that became ubiqui…
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AI is driving innovation in the field of audio production. Jonathan Bailey, the Chief Technology Officer of iZotope, a company pioneering advances with these technologies, talks about the state-of-the-art in audio software. As recently as 50 years ago, audio production required physical tools such as a soldering iron to achieve. With the rise of th…
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AI is the latest technology to spark innovation in the art world. Artist Mario Klingemann, creator of “Memories of Passersby 1” which was auctioned by Sotheby’s in 2019, talks about his work and the future of art. Machine learning technologies like Generative Adversarial Networks (GAN) are accelerating progress in the automation of creative output.…
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The impact of AI and other emerging technologies is of great interest to artists, who translate that interest into insights about where the world is heading. Transmedia artist Stephanie Dinkins shares her work and insights. We go through our lives, ubiquitously using technologies like Alexa and Netflix, without critically thinking about the impacts…
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The digital design profession has undergone tumultuous change over the last decades, lessons from which inform the future of AI-driven computational design. Daniel Harvey, Head of Product Design & Brand at The Dots Global, is our guest. Design has evolved since the rise of the Internet and mobile computing, resulting in unintended negative conseque…
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What is the role and future of generative design and machine learning in the field of architecture? Lilli Smith, Senior Product Manager AEC Generative Design at Autodesk, joins us to discuss these emerging technologies. Architecture, in collaboration with Engineering and Construction, leads to the creation of the millions of buildings around the wo…
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How are computational tools changing filmmaking, and how will it change the video content of the future? To explore these topics we welcome Genevieve Patterson, Chief Scientist and Co-Founder of TRASH, to the show. Tools like those offered by TRASH, Genevieve Patterson’s software that uses AI to make and share video, are beginning to edit video aut…
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Amy Yoshitsu, a Founder and the Head of Design for Kleeen software, joins us to talk about their vision for using machine learning to automate a variety of design and engineering tasks for enterprise software. She introduces us to the plans of her startup, Kleeen Software, which aspires to transform enterprise software by automating a variety of de…
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Tatiana Mejia, Head of AI Product Marketing and Strategy at Adobe and named one of 2018’s top Silicon Valley women in AI, joins us to talk about the present and future of machine learning tools for digital designers. Tatiana Mejia, Head of AI Product Marketing and Strategy at Adobe and one of Silicon Valley Business Journal’s 2018 top Silicon Valle…
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AI isn’t just changing the tools designers use; it is a new design material that can be harnesses to enhance the experiences we design. Josh Clark, founder and principal of design studio Big Medium, joins the show to discuss. Josh Clark, Founder and Principal of design studio Big Medium, has spoken and published around the world on his notion that …
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To understand the history and nature of design we invited one of the most important design theorists practicing today. Richard Buchanan, author of Discovering Design and a professor in the United States and China, joins the show. Richard Buchanan, Professor of Information Systems in the Department of Design and Innovation at the Weatherhead School …
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From science to technology, and from society to policy, we are heading into a future of change, instability, and complexity. To explore these interesting times Scientist-in-Residence at Lux Capital Sam Arbesman joins Dirk and Jon. Sam Arbesman, Scientist-in-Residence at Lux Capital, who professionally identifies as a Complexity Scientist, joins Dir…
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How does the rest of the world use technology? Author of The Next Billion Users Payal Arora joins Dirk and Jon to explore the use of AI and digital tech in diverse places such as India, China, Africa, Brazil, and Saudi Arabia. Payal Arora, author of The Next Billion Users and Associate Professor, Department of Media and Communication at Erasmus Uni…
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How are marketing agencies adapting to smartware and emerging technologies? Tiny Giant co-founder Kerry Harrison joins Dirk and Jon to share her perspective, including explorations in techs such as chatbots and neural networks. Kerry Harrison, a co-founder of Bristol, U.K. marketing agency Tiny Giant, joins Dirk and Jon to talk about the work her f…
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Could the future of advertising actually make our lives better? Automat co-founder and CEO Andy Mauro joins Dirk and Jon to talk about his work in conversational marketing, an attempt to align value for customers and brands. Andy Mauro, co-founder and CEO of Automat, joins Dirk and Jon to explore conversational marketing and the many benefits it of…
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Thanks to cloud computing and the Internet of Things, the smart home is on the rise. Yonomi CEO Kent Dickson joins Dirk and Jon to discuss the present and future of the smart home, and how it might become essential for you. Kent Dickson, the CEO of Yonomi, the IoT company connecting the smart home, joins Dirk and Jon to explore the state of the sma…
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Voice UI is just getting started. Karen Kaushansky, an expert in voice experiences, joins Dirk and Jon to share the technology’s progress in a variety of applications today, along with a peek to the innovations soon to come. Experience designer Karen Kaushansky, who has specialized in voice experiences for some 20 years, joins Dirk and Jon to give …
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Television, our most universal form of visual storytelling, has undergone a digital revolution. Open Television founder AJ Christian joins Dirk and Jon to discuss the medium today and how it may change in the future. AJ Christian, the author of Open TV, Founder and Head of Development at Open Television, and Assistant Professor of Communication Stu…
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Deep fakes are here, a result of astounding innovation in computational media creation. Stanford professor Maneesh Agrawala joins Dirk and Jon to talk about advances in and challenges with machine creation of video and journalism. Maneesh Agrawala, Director of the Brown Institute for Media Innovation at Stanford University, joins Dirk and Jon to di…
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Artificial intelligence already writes stock and minor league sports blurbs. Is storytelling next? AI researcher Snigdha Chaturvedi joins Dirk and Jon to share her research projects developing AI augmented storytelling tools. AI researcher Snigdha Chaturvedi joins Dirk and Jon to share details from her research projects over the years, building tow…
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The human voice is helping to drive the future of automation. Systran and Adobe veteran Shivali Goel joins Dirk and Jon to explain how Natural Language Processing, or NLP, is powering the AI of today and tomorrow. Natural Language Processing researcher Shivali Goel joins Dirk and Jon to go deep into this crucial technology. We learn about what Natu…
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Social media connects friends and strangers as never before. Cornell’s Lee Humphreys, author of The Qualified Self, joins Dirk and Jon to explore centuries-old social traditions now updated for a world of mobile and AI technology. Author of The Qualified Self and Cornell University Associate Professor in the Department of Communication Lee Humphrey…
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We communicate with artificial intelligence via user interface, or UI. AI innovator Erica Lee joins Dirk and Jon to talk about the present and future of people communication with our smart machines. AI innovator Erica Lee joins Dirk and Jon to explore user interface and artificial intelligence. We talk about on-trend inputs like gestural and voice …
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Researcher Katja Grace joins Dirk and Jon to discuss upcoming AI achievements. We then explore expert predictions in Katja’s research paper, When Will AI Exceed Human Performance?, to project when key advances will happen. AI researcher Katja Grace joins Dirk and Jon to talk about her work. In 2016 Katja led a research project that gathered input f…
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What is the future of lifelong learning? Entrepreneur Jessica Yung joins Dirk and Jon to discuss methods, philosophies, and companies active at the leading edge of self-directed learning. Entrepreneur Jessica Yung joins Dirk and Jon to talk about trends in lifelong learning. Building from her experience at the University of Cambridge and her curren…
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How do ambitious and driven students enhance their educational experience? Research engineer and recent graduate Vaidheeswaran Archana joins Dirk and Jon to talk AI and share her educational experiences. Higher education changes slowly, far behind the pace of emerging technologies. To bridge the gap ambitious students hack their education with a co…
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