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Elevate self-service & support with AI-powered apps built on a unified cognitive search and insights platform
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Elevating Chatbot Capabilities with Cognitive Search
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Por Cognitive Search Podcast
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Enriching Customer Experience with Cognitive Search
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Por Cognitive Search Podcast
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Winning at Case Deflection with Intelligent Search
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Demystifying Knowledge-Centered Service
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Por Cognitive Search Podcast
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Building Next-Gen Agents with AI-Powered Applications
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Por Cognitive Search Podcast
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Cognitive Search for the Digital Transformation of Support
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Contact centers have transformed from being cost centers to revenue centers. Customer support is no longer a reactive action of pacifying an irate customer and resolving their issue. It’s now about proactively supporting a customer, enabling them to self-serve, and converting them into brand advocates. The focus has shifted from support to experien…
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