About Us The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and ...
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Session 4 The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and …
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IIFX FANCENTRIC TECH - CLEARFORCE and People Risk Management
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COPYRIGHT 2024 BY IIFX ALL RIGHTS RESERVED Recorded: 9/25/2024 People Risk Management DETECT. DETER. MITIGATE. Join Dr. Lou and his guest, Tom Miller, CEO and Co-Founder of CLEARFORCE for their second discussion about detecting, deterring, and mitigating risk posed by people. Consider the policies that your organization uses to ensure the integrity…
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FANCENTRIC TECH - CLEARFORCE - DETECT. DETER. MITIGATE. HUMAN RISK
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COPYRIGHT 2024 BY IIFX ALL RIGHTS RESERVED Recorded: 8/6/2024 Protecting Sports & Entertainment Organizations from People Risk DETECT. DETER. MITIGATE. Join Dr. Lou and his guest, Tom Miller, CEO and Co-Founder of CLEARFORCE as the begin a series of discussions about detecting, deterring, and mitigating risk posed by people. Even the best employees…
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COPYRIGHT 2024 BY IIFX ALL RIGHTS RESERVED IIFX FANCENTRIC TECH WITH WICKET Recorded: 6/05/2024 YOUR FACE IS YOUR TICKET! Fans, Sports & Entertainment leaders, and anyone with an interest in technology that enhances the Fan Journey will enjoy this discussion between Dr. Lou Marciani, the Director & Co-Founder of the Innovation Institute for Fan Exp…
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FANCENTRIC - Why Sports & Entertainment Venues Need to Prepare for Protests and Security Threats
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Copyright 2024 by IIFX All Rights Reserved Recorded 4/24/2024 Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium and President of JCM Events Management & Consulting, LLC, host our free FANCENTRIC livestream and podcast. Watch and learn how sports and entertainment leaders prepar…
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FANCENTRIC - Why Sports & Entertainment Venues Need to Prepare for the Weather
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COPYRIGHT 2024 BY IIFX ALL RIGHTS RESERVED Recorded 20 March 2024 by IIFX Join Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium and President of JCM Events Management & Consulting, LLC, for our free FANCENTRIC podcast. Russ Simons, Chief Listening Officer and Managing Partner …
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Why Sports and Entertainment Venues Need the SAFETY Act
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COPYRIGHT 2024 BY IIFX ALL RIGHTS RESERVED Recorded 2/6/2024 Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, former Executive VP & General Manager @ Levi's Stadium, for our free FANCENTRIC podcast. Fans, Sports & Entertainment leaders, and anyone with an interest in the legal liability protections afforded by the SAFETY Act for s…
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FANCENTRIC - EMERGENCY PREPAREDNESS - ARE YOU AND YOUR VENUE READY
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED EMERGENCY PREPAREDNESS - ARE YOU AND YOUR VENUE READY Recorded: 12/06/2023 Fans, Sports & Entertainment leaders, and anyone with an interest in Emergency Preparedness should watch the IIFX Live Stream event recorded on 6 December 2023. Dr. Lou Marciani, Director & Co-Founder of IIFX, and Jim Mercurio, form…
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FANCENTRIC Live Stream - What is Going on With Fan Behavior?!
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED FANCENTRIC Live Stream 1 What is Going on With Fan Behavior?! Recorded: 11/13/2023 42:31 (minutes:seconds) Dr. Lou Marciani and Jim Mercurio are the hosts for our FANCENTRIC live stream and podcasts. This inaugural livestream event explores the behavior of fans during sports & entertainment events. Join Dr…
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FANCENTRIC TECH - Genetec and Capitol One Arena - An Innovative Fan Security Partnership
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED FANCENTRIC TECH - Genetec and Capitol One Arena - An Innovative Fan Security Partnership Recorded: 11/6/2023 Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Sylvester Servance, Director of Venue Security of Monumental Sports & Entertainment about how they use Genetec Inc. security capabilities…
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Women in Sports & Entertainment - Taking Charge and Making a Difference Volume 3
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED On Wednesday, September 27, 2023, the Innovation Institute for Fan Experience (IIFX), in association with the Security Industry Association Women in Security Forum, hosted a virtual town hall titled “Women in Sports & Entertainment Security – Taking Charge and Making a Difference!” This was the third in a …
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National Conference 2023 - Raising the Bar: Women in Sports & Entertainment Taking Charge and Making a Difference!
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED Raising the Bar: Women in Sports & Entertainment - Taking Charge and Making a Difference! This is the second in a quarterly series of IIFX Town Halls featuring women in sports and entertainment. This live Town Hall event was featured at the 2023 ALSD Conference & Tradeshow in Conjunction with IIFX from 9-1…
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A Special Interview with Harry Hynekamp, VP of Guest Experiences @AMB Sports + Entertainment - A Companion on the Fan Journey
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED A Special Interview With Harry Hynekamp, VP of Guest Experiences @AMB Sports + Entertainment - A Companion on the Fan Journey Recorded 6/5/2023 Dr. Lou Marciani, Director and Co-Founder of IIFX is joined by Harry Hynekamp the Vice President of Guest Experiences for AMB Sports & Entertainment. Harry is a Co…
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The Future Role of Policing in the Sports & Entertainment Industry
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED The Future Role of Policing in the Sports & Entertainment Industry An IIFX Town Hall Event Recorded 4/27/2023 Dr. Lou Marciani, Director and Co-Founder of IIFX is joined by a distinguished panel of sports & entertainment and policing leaders. They discuss: - Role of policing in the Sports & Entertainment I…
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED XC Tech Talk with Axis Communications Recorded 4/17/2023 Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Rob Muehlbauer, Senior Manager for Business Development @ Axis Communications . They discuss: - Role of the Xperience Consortium in the Sports & Entertainment Industry - Importance of video…
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Women in Sports & Entertainment Security - Taking Charge and Making a Difference
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED Women in Sports & Entertainment Security - Taking Charge and Making a Difference An IIFX Town Hall Event 3/15/2023 The first in a series of IIFX Town Halls featuring women in sports and entertainment security. This Town Hall event features an impressive group of women who are leading the way in sports secu…
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XC Tech Talk with NTT DATA - DATA IS KING!
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED XC Tech Talk with NTT DATA Recorded 3/10/2023 Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Bill Baver, Vice President of NTT SMART World and Ajay Prakash, Senior Director @NTT SMART World. They discuss how Data is King! in the sports and entertainment industry. Topics include: - Digital Tra…
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED XC Tech Talk with Databuoy Corporation Recorded 2/10/2023 Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Kathleen Griggs, CEO of Databuoy Corporation. They discuss the Shotpoint Gunfire Localization & Geofob Mobile Panic Button Systems and: - Multi-sensor fusion approach - Rapid reporting and…
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Best Practices: Sports & Entertainment Venue Emergency Response
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED Best Practices: Sports & Entertainment Venue Emergency Response An IIFX Town Hall Recorded: 1/26/2023 NOTE: This informative podcast is for anyone with an interest in considerations for sports & entertainment venues' emergency response. The information provided herein is the informed opinion of the panelis…
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XC Tech Talk with Meridian Rapid Defense Group
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COPYRIGHT 2023 BY IIFX ALL RIGHTS RESERVED XC Tech Talk with Meridian Rapid Defense Recorded 1/13/2023 Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Peter Whitford, CEO of Meridian Rapid Defense Group. They discuss: Securing the Tournament of Roses parade How 700 lbs. of a steel barrier makes for a better fan experience How a perimet…
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COPYRIGHT 2022 BY IIFX ALL RIGHTS RESERVED XC TECH TALK WITH GUARDIAN ZONE Recorded on 12/09/2022 Dr. Lou Marciani, the Director and Co-Founder of the Innovation Institute for Fan Experience (IIFX) discusses the power of "safety in the palm of your hand" provided by the Guardian Zone app and security platform with Sheryl Pinckney-Maas, the Chief Ex…
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Incident Reporting and Litigation: From the Venue to the Courthouse
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COPYRIGHT 2022 BY IIFX ALL RIGHTS RESERVED Recorded 9/21/2022 by IIFX DISCLAIMER: This presentation is for informational purposes only and should not be construed as providing legal advice. For legal advice, please consult an attorney you have retained to address your specific questions. On Wednesday, September 21, 2022, the Innovation Institute fo…
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Genetec Venue Parking System and the Frictionless Fan Experience
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COPYRIGHT 2022 BY IIFX ALL RIGHTS RESERVED Frictionless Fan Experience with Genetec Venue Parking Recorded 2/24/2022 Fans want convenience to go with the spectacle of any great sports or entertainment event. Touchless technologies are making it possible to reduce the time spent in lines, pay for services, and even park. The advent of a frictionless…
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Covid-19, Omicron, and the Sports & Entertainment Industry
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COPYRIGHT 2022 BY IIFX ALL RIGHTS RESERVED FANCENTRIC An IIFX Town Hall Recorded on 19 January 2022 The Innovation Institute for Fan Experience (IIFX) Medical Advisory Board hosted a FANCENTRIC Town Hall with medical experts who discussed Covid-19, its variants, and effects on the Sports & Entertainment industry. We are inundated with information a…
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What's Going on With Fan Behavior? Challenges and Solutions
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED AN IIFX VIRTUAL TOWN HALL EVENT Recorded on 15 December 2021 On Wednesday, December 15, 2021, the Innovation Institute for Fan Experience (IIFX) hosted a Virtual Town Hall titled “What is Going on with Fan Behavior? Challenges and Solutions.” Leading executives who are successfully producing live events an…
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Future of Robots in the Sports & Entertainment Industry
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Future of Robots in the Sports & Entertainment Industry FANCENTRIC Podcast Episode 4 Join Dr. Lou and Dr. Travis Deyle, Co-Founder and CEO of Cobalt Robotics, a company that applies artificial intelligence and robotic automation to handle mundane, important tasks, as they discuss the future of robotics in …
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Esports rEvolution FANCENTRIC Podcast Episode 3 Join Dr. Lou and Matt Payne, Founder of Inner Circle, a consulting firm specializing in Security and Crisis Management, as they discuss the revolution taking place in the $3.5 billion (and growing) Esports industry. The Innovation Institute for Fan Experience…
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED COVID Health Playbook FANCENTRIC Podcast Episode 2 Join Dr. Lou and Dr. Til Jolly, Chairman of IIFX's Medical Advisory Board and the Chief Medical Officer for Aveshka as they discuss the latest on vaccines, testing, monoclonal infusion, new therapeutics and their role in the sports and entertainment indust…
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED FANCENTRIC 01-2021 Join Dr. Lou and Eileen Williams, the Senior Safety Officer at Tottenham Hotspur Stadium in the United Kingdom as they discuss whether sports safety and security has changed as a result of the Covid-19 pandemic. The Innovation Institute for Fan Experience, is building a global alliance t…
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Session 3 - How to Leverage Technology for the Post COVID Era Protocols
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Session 3 The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and …
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Session 2 - Translating the Pandemic Lessons Learned into Restarting After School Activities
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Session 2 The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and …
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Session 1 - Key Strategies for the Preparation for the Return of Interscholastic Athletics and Afterschool Activities
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Session 1 The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and …
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Session 9 - Building Trust and Confidence with the Community, Administration, Staff, and Students
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Session 9 The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and …
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Session 8 The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and …
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Session 7 - The Impact of the COVID-19 Pandemic on the Health and Quality of Life in High School Athletes
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Session 7 The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and …
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Session 6 - Dealing with Mental and Emotional Health Issues
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Session 6 The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and …
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Session 5 - Building Strong Partnership Capabilities
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Session 5 The Innovation Institute for Fan Experience (IIFX) and Campus Safety hosted a National One Day Virtual Summit: Preparing for the Return of Interscholastic Athletics and After School Activities. The virtual summit featured an impressive array of diverse professionals in high school activities and …
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JOHNSON CONTROLS DIGITAL TWIN – DELIVERING ANALYTICAL INSIGHT TO ENHANCE THE FAN EXPERIENCE
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Powering the return of fans is Job One for venue owners and operators everywhere. The same digital technology that allows us to gather fan data to tailor experiences that delight fans and create new revenue streams can also make buildings more integrated, adaptive, proactive and self-learning. Bringing tog…
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REOPENING THE FAN EXPERIENCE: IDENTIFYING ONLINE THREATS THROUGH OSINT TO MITIGATE ACTIONS FROM BAD ACTORS
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED This IIFX webinar with Babel Street illuminates the trending behavior and tactics of users across the vast data landscape online. While traditional social media platforms like Twitter, Instagram and Facebook will continue to be popular platforms of interest for sports chatter, this Webinar will also highli…
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IIFX COVID Risk Playbook - COVID-19 Bringing Youth Sports Back
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED There have been more recent news and studies about youth sports and the risk of spreading COVID-19 in these venues which have brought a great deal of concern to parents and those who work with our nation’s youth. Dr. Til Jolly, Aveshka’s Chief Medical Officer and IIFX Distinguished Fellow and Medical Task …
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IIFX COVID TECH Playbook - d&b fanblock
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Sport is nothing without its fans. d&b Fanblock – powered by Autograph Stadium Sound combines technical and theatrical expertise to supply the emotionally charged atmosphere of a full stadium, arena or sports center while they are either empty or have greatly reduced seating capacity. d&b provides professi…
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IIFX COVID TECH Playbook - MASHGIN - COVID Concessions – How Stadiums Can Adapt
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED COVID Concessions – How Stadiums Can Adapt Learn how top stadiums have adapted their concessions experience for COVID, the lessons they learned, and what it means for the future. Mashgin provides a completely touchless self-checkout solution for sports stadiums. Utilizing computer vision, Mashgin rings up …
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IIFX COVID TECH Playbook - Axis Communications - How to Leverage Technologies to Improve the Fan Experience
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED How to Leverage Technologies to Improve the Fan Experience The amount of new health and safety protocols creates additional challenges while maintaining an enjoyable fan experience during your re-opening efforts. Fans and visitors are excited to get back to their favorite past times, and you need to ensure…
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IIFX COVID TECH Playbook - TMI ZGEN Series Hypochlorous Generators
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED The innovative sanitation solutions company will explore some of the key challenges public organizations such as schools, universities and sports venues have faced since the onset of the pandemic and strategies to implement cost effective, safe and efficient disinfection procedures to create a safe environ…
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IIFX COVID Tech Playbook - Applied Silver: How Preventing Unwelcome Germs Can Welcome Fans Back
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Learn how the SilvaClean technology platform revolutionizes fabric hygiene to create a cleaner and safer overall environment. Applied Silver is creating a world where everyday fabrics kill harmful bacteria, mold and mildew – for a cleaner, healthier world. SilvaClean® patented cloud-based smart technology …
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IIFX COVID Tech Playbook - Venue Twin by OnePlan
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Venue Twin is the world’s most advanced 3D solution for stadiums and arenas. It opens new operational and commercial opportunities for venue owners, by creating a fully interactive 3D version of sports and entertainment venues. Plan any event at your venue in real-time, easily and accurately moving any inf…
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IIFX COVID Risk Playbook - The Latest on Vaccines - Implications for Getting Back Together
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED On 11 March 2020, the World Health Organization declared COVID-19 a pandemic. Nine months later, the four vaccines debuted in the United States, the United Kingdom, and Russia. The United States has since added another vaccine to the world’s public health arsenal in the fight against COVID-19 – more are ce…
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IIFX COVID Risk Playbook - Youth and Mental Health During COVID-19 – Getting Back on Track
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED One year ago this week, the World Health Organization declared COVID-19 a pandemic. Dr. Til Jolly, Aveshka’s Chief Medical Officer and IIFX Distinguished Fellow, touches base with Dr. Molly O’Shea, Pediatrician, Parent Coach, Writer, and Speaker (www.drmollyoshea.com) to examine how youth mental health has…
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IIFX COVID TECH PLAYBOOK - rZERO - HOW TO PROTECT FANS, STAFF AND PLAYERS IN COVID-19 AND BEYOND
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED rZERO - HOW TO PROTECT FANS, STAFF AND PLAYERS IN COVID-19 AND BEYOND The SARS-CoV-2 virus is relentless, and challenges persist. With a desire to bring fans, staff, and players safely back to the arena, leaders are facing increased pressure to implement effective safety and disinfection protocols, fast. S…
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Insight - Contact Tracing 101: Protecting Employee Safety & Privacy with Insight Connected Platform
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COPYRIGHT 2021 BY IIFX ALL RIGHTS RESERVED Contact Tracing 101: Protecting Employee Safety & Privacy with Insight Connected Platform SPEAKER INFORMATION Insight is committed to serving as a good corporate citizen. This means conducting business with integrity, avoiding corruption of all kinds and reducing our impact on the environment. We firmly be…
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