Melhores podcasts sobre Wfm Tips (2024)

1
The Takeover Edition! 35:48

1d ago35:48

35:48

Send us a text Welcome to a very special takeover edition of WFM Unfiltered! In today’s episode, Irina switches seats to become the guest, and our host for the day, Paul, takes over the reins. It's a rare opportunity to hear Irina's full, unfiltered story—from her humble beginnings in the contact centre world to building her reputation as a thought…

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Team Buy-In 1:13:38

3d ago1:13:38

1:13:38

Brian and Gary discuss adopting Workforce Management transformation among construction contractors and the importance of team buy-in, with new co-host Dustin Acker, RIVET Implementation Manager. Learn more at our website or on our social channels: Website Linkedin Facebook YouTubePor RIVET Work

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Your data might be Sh*T | Antoine Borg 32:22

4d ago32:22

32:22

Send us a text In this episode of WFM Unfiltered, Irina takes us to the sunny island of Malta, where we sit down with the ever-enthusiastic Antoine Borg. From his time in the Maltese Army to navigating the complex waters of Workforce Management (WFM), Antoine’s journey is nothing short of fascinating. Antoine’s no-nonsense approach to data and his …

1
Agents wishes vs Customer Demand | Dan Smitley 37:05

11d ago37:05

37:05

Send us a text In this episode of WFM Unfiltered, we're diving into one of the most complex balancing acts in the world of Workforce Management: how to meet customer demand while keeping agents happy. Joining me is the one and only Dan Smitley, a WFM veteran with over 20 years of experience in contact centers, consulting, and strategy. Dan's not on…

1
WFM Imposter Syndrome | Loz Beck 41:48

18d ago41:48

41:48

Send us a text In today’s episode of WFM Unfiltered, I sit down with Loz Beck, a trailblazer in Workforce Management (WFM) and a force to be reckoned with in the industry. Loz, who has climbed the ranks from a real-time analyst to a tactical planning manager at Monzo Bank, is here to share her fascinating journey through the world of WFM. From deal…

1
Capacity Planning and Handling Pushback from Senior Stakeholders | Adriana Olteanu 25:22

25d ago25:22

25:22

Send us a text In this episode of WFM Unfiltered, host Irina Mateeva dives deep into the world of capacity planning with Adriana Olteanu, the Manager of WFM Forecasting & Capacity Planning at Groupon. With nearly two decades of experience in customer service, banking, and workforce management, Adriana brings a wealth of knowledge, particularly in t…

1
Rant about “experts”, “certificates”, “recruitment” and more | Marianne Withers 15:47

1M ago15:47

15:47

Send us a text In this episode of WFM Unfiltered, we dive deep into a topic that's often brushed under the rug: how HR can sometimes become a roadblock in effective Workforce Management. Join Irina Mateeva, founder of RightWFM, as she sits down with Marianne Withers, the Managing Director of The Verity Centre. Marianne brings a wealth of experience…

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When HR is in the way of WFM | Marianne Withers 42:32

1M ago42:32

42:32

Send us a text In this eye-opening episode of WFM Unfiltered, host Irina Mateeva engages in a candid conversation with Marianne Withers, Managing Director of The Verity Centre. The discussion centers around a critical yet often overlooked issue: the obstacles HR departments can pose to effective Workforce Management (WFM). With over two decades of …

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Empathy is not for WFM teams | Dimitri Van De Ginste 30:22

2M ago30:22

30:22

Send us a text In this thought-provoking episode of WFM Unfiltered, we dive deep into one of the most polarizing topics in Workforce Management: the role of empathy. Joining me from Antwerp, Belgium, is Dimitri Van De Ginste, founder of VDG Consulting and a seasoned expert in operational WFM and AI. Dimitri is not afraid to challenge the status quo…

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The Power of Change Management | Jenn Jones 25:11

2M ago25:11

25:11

Send us a text Change management—it's more than just a buzzword. In this episode of WFM Unfiltered, Irina Matneva sits down with Jenn Jones, Director of Strategy and Workforce Management at Navidus Health Solutions, to explore the often-overlooked nuances of change management. Jenn brings a wealth of experience from her role at a leading pharmaceut…

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Part 2 - Mental Health in Contact Centers, WFM teams and more with Craig Fearn 27:21

2M ago27:21

27:21

Send us a text In this episode of WFM Unfiltered, we're diving into the second part of our insightful conversation with Craig Fearn, the Wellbeing Ambassador for the Institute of Directors in the UK. With over 22 years of experience in mental wellbeing, Craig brings a wealth of knowledge on how to foster a healthier workplace environment. Last time…

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Pushing the boulder up the hill 14:46

2M ago14:46

14:46

The Hot Seat is a burden disguised as a promotion. Some shops call it Director of Field Force. Others, Superintendent. Regardless of the name, it’s a tough job. How long can you ride the lightning before burning out? It doesn’t have to be this way. Becoming the company firefighter isn't something you'll just have to accept because, well, constructi…

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Mental Health in Contact Centers, WFM teams and more with Craig Fearn 26:52

3M ago26:52

26:52

Send us a text 🚀 The latest episode of WFM Unfiltered is live, featuring the amazing Craig Fearn! Craig and I delve into the mental health challenges in contact centers and WFM teams. We discuss strategies to combat burnout, the importance of supportive work environments, and why mental health needs to be a priority in the workplace. Don't miss out…

1
So you wanna build your own WFM tool? 22:49

3M ago22:49

22:49

Building your own Workforce Management platform is expensive. On top of that, makeshift scheduling tools can’t withstand the test of time and will leave you in a lurch when they inevitably fail. Your people will find the limitations of your software far faster than you expect. It’s a lot harder than it might seem too, because writing spreadsheet ma…

1
SLA vs ASA (Is SLA a Dead Metric?) 30:12

3M ago30:12

30:12

Send us a text In this episode of WFM Unfiltered, Irina chats with Greg McConney, the Vice President of Workforce Planning, Analytics, and Business Intelligence at XtendOps. Greg brings his extensive experience from his previous role at Verizon to delve into the intricate world of workforce management metrics. The focus of their discussion is on th…

1
Pay Your Real Time Analysts! | Sarah Thompson 26:17

3M ago26:17

26:17

Send us a text In this episode of WFM Unfiltered, Irina Mateeva sits down with the dynamic Sarah Thompson, Senior Planning and Insight Lead at Skipton Building Society, to delve into the often-overlooked role of real-time analysts in workforce management. Sarah, known for her authentic and vibrant presence on LinkedIn, brings a fresh perspective on…

1
Squandering the Superintendent 26:51

3M ago26:51

26:51

Let’s talk about Superintendents. Who are they, and what do they do? This episode is dedicated to the hardworking people in this mission-critical role that are notoriously burdened by administrative tasks and outdated tools to do their job. Learn more at our website or on our social channels: Website Linkedin Facebook YouTube…

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Roadmap Rants & WFM Realities - Bryan Hamann 24:44

3M ago24:44

24:44

Send us a text Join us for another exciting episode of WFM Unfiltered as we sit down with Bryan Hamann, a seasoned Workforce Management expert with over a decade of experience in optimizing resources and capacity planning. Bryan has worked with notable companies such as Charter Spectrum and Figure Lending, and he brings a wealth of knowledge and a …

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Metrics Mayhem: Adherence vs. Conformance - Frank Berlanga 28:49

4M ago28:49

28:49

Send us a text Join us for our outrageous pilot episode of WFM Unfiltered, as we sit down with Frank Berlanga, a seasoned expert in workforce management. With nearly a decade of experience in the field, Frank brings a wealth of knowledge and a touch of humour to our discussion. From his beginnings as an intraday analyst to his current role as Senio…

1
Detailing 25:41

4M ago25:41

25:41

The devil is in the details. This episode of Construction is Hard takes a look at the perils of runaway detailing budgets. You probably know a Two Week Thomas. Ask him how much longer he’s on a project, and he’ll always give the same answer: Two weeks. “He becomes the guy in the trailer and he's doing all kinds of things. He's emptying the garbage,…

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Show Trailer - Welcome to WFM Unfiltered! 1:12

4M ago1:12

1:12

Send us a text Welcome to WFM Unfiltered! This is the podcast where we spill the beans on everything happening behind the scenes in workforce management. If you’ve ever felt like no one’s listening to your thoughts and frustrations about WFM, this is your new favorite spot. Every week, I’ll chat with awesome guests who know a thing or two about man…

1
A Contractor’s Tech Adoption Mentality Part 2 45:42

4M ago45:42

45:42

We continue our chat with Toby Mitchell from Classic Electric & Consulting about tech adoption for contractors. They dive into how software companies are perceived and how important it is to ensure contractors are the right fit for adopting a tool — or it results in a “failed marriage.” Learn more at our website or on our social channels: Website L…

1
A Contractor's Tech Adoption Mentality 43:40

4M ago43:40

43:40

Season 2 is here, and this time we brought a friend! Hosts Brian Witt and Gary Fuchs are joined by Toby Mitchell, president of Classic Electric & Consulting. Toby shares insights from his paper, providing a simplified guideline and a starting point for contractors who need a roadmap to make confident decisions when adopting new technology. Visit ww…

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Episode 11: Workforce Management R.O.I. 50:02

11M ago50:02

50:02

In the season one finale, Brian & Gary go deep on R.O.I. — return on investment. When you marry Workforce Management principles with a tool fit to the task, you open doors to achieving profits and efficiencies that couldn’t have possibly existed before. Learn the differences between Hard R.O.I. and Soft R.O.I., and how changing up your reporting st…

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Episode 10: Workforce Management Discipline 1:01:42

12M ago1:01:42

1:01:42

You’ve implemented the six pillars of Workforce Management. Now what? Sticking to it with a Workforce Management platform, ensuring strict processes and guardrails are in place across the organization to keep things running smoothly. Join Brian & Gary for a conversation all about Discipline. Learn more at our website or on our social channels: Webs…

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Episode 9: Workforce Management Pillar 6: Productivity 39:25

12M ago39:25

39:25

Join Brian and Gary on the sixth pillar in the WFM Business Practice: Productivity. We define Productivity as “units of work placed or produced per man hour.” And it’s not to be confused with Earned Value Analysis, that’s a management and planning technique that measures productivity. Measuring it against your Labor Plan can alert you to profit fad…

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Episode 8: Workforce Management Pillar 5: Information 34:54

12M ago34:54

34:54

Why are we talking about Information? Imagine printing out a colored CAD drawing. All the systems are different colors - the power is blue, the fire alarm is red, etc. But then you send the black and white version of the drawing out to the field to save money. The fifth pillar of Workforce Management is Information because prioritizing it can trans…

1
Episode 7: Workforce Management Pillar 4: Communications 27:36

1y ago27:36

27:36

Join Brian, Gary & special guest Toby Mitchell from Classic Electric & Consulting on the fourth pillar in the WFM Business Practice: Communications. We define Communications as the active push of information to pertinent parties. Why hasn’t construction adopted better forms of communication? It’s perplexing. The reason: there haven’t been platforms…

1
Episode 6: Workforce Management Pillar 3: Schedule 40:08

1y ago40:08

40:08

The third pillar in the Workforce Management business practice: Scheduling. What is Scheduling? A simple concept, but harder when you really break it down. Brian and Gary define Scheduling as “the process of allocating current employees across multiple projects with consideration to the individual attributes (the Roster), and current or future avai…

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Episode 5: Workforce Management Pillar 2: Roster 20:52

1y ago20:52

20:52

We’re on Pillar 2 of the Workforce Management Business Practice. If you’re short on labor, but also behind on maintaining your workforce Roster in a software platform, you’re not set up for success in your field operations. Brian and Gary guide MEP and Self Perform contractors on a successful foundation for Rostering. Learn more at our website or o…

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Episode 4: Workforce Management Pillar 1: Forecast 24:06

1y ago24:06

24:06

A deep dive into the first pillar of Workforce Management pillars: Forecast. Forecasting is a hot topic — it seems like everyone is chasing it. Brian & Gary break down forecasting and discuss misconceptions related to mixing up project planning with long-term forecasting. Learn more at our website or on our social channels: Website Linkedin Faceboo…

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Episode 3: Move from “We are in Spreadsheet Hell” to Sustainability 24:52

1y ago24:52

24:52

It’s common in construction to find labor coordinators in a stressed position, and that’s usually because they don’t have the right platform. Without technology in place, the people and processes take on the weight. Learn how Gary searched for a Workforce Management platform for years, until he came across Brian at LaborChart. From there, the duo j…

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Episode 2: The WFM Bridge 22:17

1y ago22:17

22:17

Brian & Gary crack open the basics of the Workforce Management business practice uniquely tailored to self-perform and MEP contractors. With technology evolving in construction, the business practice is evolving too. Ask yourself: are you weak in any of these areas, and do you have a software platform to manage each of these with? Forecast: What sh…

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Episode 1: Better Workforce Management for Speciality Contractors 20:14

1y ago20:14

20:14

Inconsistent Workforce Management is the norm across construction. It’s not standard to do labor planning for all projects, but it should be. Tune in to the inaugural episode where Brian & Gary finally unleash a Workforce Management Program that uniquely supports specialty contractors. Learn more at our website or on our social channels: Website Li…

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