Discover the latest news and trends in cybersecurity and fraud prevention in the Kount 5 Trends, 5 Minutes: Cyber & Fraud podcast. Each week host Lacey Briggs will bring you the top five headlines with insights from industry experts on how to protect your business from eCommerce fraud, payments fraud, bots, account takeover and more. Join us every Thursday.
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Hackers leak 1M credit card numbers, an act of ‘unprecedented generosity’
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Podcast Episode In the season finale of Kount’s “5 Trends in 5 Minutes” podcast, we discuss three ways you can use fraud data to improve your business strategies. Plus, we discuss how enhancing the e-commerce experience starts with the customer, why reduced access to stores boosts cross-border e-commerce, and why cyberfraud is shifting to gaming, t…
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Fraudsters increasingly targeting digital accounts
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Podcast Episode This week’s top story: We discuss how fraudsters are increasingly targeting digital accounts by compromising existing or creating fake new accounts – a surge of nearly 70% so far this year. Also this week, Idaho Governor Brad Little has set up a new task force to advance cybersecurity initiatives in the state, and has invited Kount’…
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Fraud continues in the new normal of eCommerce and travel
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Podcast Episode This week’s top story: We discuss why as the world opens up and travel makes a roaring comeback, that fraudsters too are part of the new normal. Also this week, we discuss why Shopify has nearly tripled its value, how the pandemic has changed customer relationships perhaps forever, why Ghanians are increasingly embracing e-commerce …
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Cashless race picks up, and so do fraudsters
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Podcast Episode This week’s top story: Walmart tests cashierless retail amid an industry-wide labor shortage, opening the door for fraudsters. Also this week, we discuss why a UK man was arrested over Twitter celebrity hacks, what’s behind Biden’s meeting next month with the private sector on cyber issues, why the Russian hacker ‘bot master’ was se…
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What businesses can learn from Kount’s digital payments survey
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Podcast Episode This week on Kount’s “5 Trends in 5 Minutes” podcast, Kount’s Content Strategist, Skylar Barsanti, shares the biggest takeaway from the “Digital Payments in 2021” survey. Plus, we discuss how the pandemic has created an explosion of buy-now-pay-later services and fraud opportunities, how fraudsters are exploiting the e-commerce boom…
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How online payments fraud is costing business owners billions
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Podcast Episode This week’s top story: We discuss how online payments fraud could cost business owners more than $200 billion over the next few years — and what you can do about it. Plus, we discuss how hackers demanded millions during a Fourth of July holiday spree, how a “dark-side coupon group” scammed stores out of millions with fake coupons, w…
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How to earn customer loyalty amid direct-to-consumer sales growth
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Podcast Episode This week’s top story: Direct-to-consumer sales are growing in popularity, so we discuss how businesses can win revenue and customer loyalty with websites designed to enhance the customer experience. Plus, we discuss why ultra-fast food delivery drives up consumer expectations and the need for fraud prevention, how fraudulent messag…
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Google’s vulnerable mobile app underscores the need to prevent account takeovers
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Podcast Episode This week’s top story: We discuss why Google’s Android mobile app could have allowed hackers to initiate customer account takeovers, and what your business can do to prevent such attacks. Also this week we discuss why Giant Food’s quick-to-market local produce boxes create opportunities for online fraudsters, how hackers are selling…
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Five safeguards to protect your business from eGift card fraudsters
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Podcast Episode This week’s top story: We discuss why consumers and fraudsters love digital eGift cards, and the five safeguards you can take to protect your business from these bad actors. Also this week we discuss why with credit card fraud facing extinction ID theft is looking to fill the void, how Nuro’s robot cars are delivering packages and p…
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SPECIAL EDITION – The convergence of digital and physical identity
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Podcast Episode In this Special Edition of the Kount 5 in 5 Podcast, we examine the convergence of physical and digital identity with Jordan McKee, principal research analyst for customer experience and commerce at 451 Research. We discuss how this convergence not only enhances a business’ ability to identify and stop fraud during a customer transa…
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The importance of positive social proof for your business and brand
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Podcast Episode This week’s top story: Why a bad customer experience extends beyond one transaction, and how businesses can ensure smooth customer experiences to create positive social proof for their brands. Also this week we discuss why DHL’s massive robot order helps it to keep pace with e-commerce growth while potentially removing a chargeback …
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SPECIAL EDITION – What you should look for in a fraud prevention solution
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Podcast Episode In this Special Edition of the Kount 5 in 5 Podcast, we do a deep dive on fraud prevention with Jordan McKee, principal research analyst for customer experience and commerce at 451 Research. We discuss why fraud is so much more rampant and scarier in a digital environment than it was before the Internet, and what you should look for…
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Podcast Episode This week’s top story: Jordan McKee from 451 Research talks about trends in e-commerce, fraud and digital transformation. Also this week we discuss how Amazon’s early Prime Day will trigger competitors, why 8 in 10 merchants have seen an increase in friendly fraud, how machine learning is helping financial institutions identify frau…
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How to protect your business as digital and contactless payments surge
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Podcast Episode This week’s top story: How to protect your business as digital payment adoption and contactless payments surge. Also this week we discuss, now that travel is back, so are travel scams; why a woman who sold $700K in counterfeit retail coupons is a prime example of promo abuse; why super-connected consumers have spent 26% more orderin…
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Students scam $30,000 out of KFC ordering app
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Podcast Episode This week’s top story: How students scammed KFC’s ordering app with fake coupons and illustrated the need for promo abuse prevention for all businesses. Also this week we discuss how hackers received $90 million in Bitcoin from their ransomware attack on the Colonial Pipeline, why the FBI is seeing record complaints for online scams…
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How automated grocery pickup can open the door to fraud
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Podcast Episode This week’s top story: How revolutionary self-service and automated grocery pickups offer convenience for customers but risks of chargebacks. Also this week we discuss why a paralyzing cyberattack caused long lines at gas stations, how scalpers and bots resold popular PS5s at marked-up prices, why push-to-pay platforms even for wine…
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How customer success aids fraud prevention
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Podcast Episode This week’s top story: How customer success aids fraud prevention, with Tyler Lilya, Director of Customer Success at Kount. Also this week, we discuss several instances where enhancing the customer experience also opens the door fraudsters, including eBay’s entry into accepting cryptocurrency as a payment option, Kroger’s pilot prog…
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What businesses gain from post-authorization chargeback tools
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Podcast Episode This week’s top story: What businesses stand to gain from managing chargebacks and disputes with post-authorization tools, featuring Skylar Barsanti, Kount fraud content strategist. Also this week, we discuss how Walmart + leveraged grocery delivery to gain 8 million subscribers, Nestle’s launch of a direct-to-consumer coffee subscr…
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The benefits of multi-factor authentication, with Mindle Hastings at Kount
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Podcast Episode This week’s top story: How a business benefits when implementing multi-factor authentication, with Mindle Hastings, product manager at Kount. Also this week, Kount discusses: Mastercard’s agreement to buy digital ID verification startup Ekata, how China’s decision to allow the use of digital Yuan at the 2022 Olympics will open up th…
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6 ways to combat online fraudsters, with David Adams at Equifax
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Podcast Episode This week’s top story: Six ways to combat online fraudsters with David Adams, Senior Director of Product Management at Equifax. Also this week, we discuss how robots get your online orders delivered sooner, why the shift to direct-to-consumer experiences creates opportunities for omnichannel growth, why McDonald’s will close hundred…
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How brands can overcome the data deficit and unlock subscription potential, with Justin Shoolery at sticky.io
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Podcast Episode This week’s top story: How brands can overcome the data deficit and unlock subscription potential with Justin Shoolery, Director of Data Science and Analytics at sticky.io. Also this week, Kount discusses: How eBay is running payments without PayPal, why the eCommerce boom stalls in some industries while dominates in others, the maj…
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Preventing the growing trend of promotions abuse with Brady Harrison at Kount
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Podcast Episode This week’s top story: How to prevent the growing trend of promotions abuse, with Brady Harrison, senior data analyst at Kount. Also this week, Kount discusses: the first crypto fraud case in Australia, GameStop’s hire of an Amazon executive to grow eCommerce, why mobile onboarding is costing new users, and as the pandemic locked do…
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Combatting friendly fraud amid COVID-19, with Scott Adams at Kount
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Podcast Episode This week’s top story: How to fight friendly fraud and avoid chargebacks amid the pandemic, with Scott Adams, VP of friendly fraud at Kount. Also this week, Kount discusses: how eCommerce is the future of fashion and gaming, why your streaming service is fertile ground for bot attacks, the Royal Mail parcel scam and Nordstrom’s new …
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Conair moves to accept payments beyond traditional credit cards, with Dara Meath at Conair
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Podcast Episode This week’s top story: Conair is currently moving to accept more payments beyond the traditional credit card, with Dara Meath, Divisional Chief Information Officer at Conair. Also this week: Kount discusses how Mastercard is looking to grab market share in the fast-growing world of eSports, how John Krasinski from “The Office” was u…
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How retailers battle bots amid new Yeezy sneaker release, with Matt Vega at BlueSnap
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Podcast Episode This week’s top story: Retailers battle shopping bots as new Yeezy shoes debut, with Matthew Vega, Director of Fraud Strategy and Chargeback at BlueSnap. Also this week, Emily and Lacey discuss the impacts of a spike in online apparel sales last month, report on how half of US consumers have been affected by identity theft, dig into…
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New partnership brings Kount’s fraud protection to Stuzo’s open commerce platform, with Stuzo’s Jake Kiser
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Podcast Episode This week’s top story: Kount and Stuzo announce a partnership to bring fraud protection to Stuzo’s open commerce platform and managed software services, featuring Jake Kiser, Stuzo’s Chief Customer Officer. Plus, we discuss how bad bots are on the attack, Canadians are exposing themselves to fraud with changes in behavior during the…
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Protecting your printer is an essential cybersecurity practice, with Josh Johnston, Senior Director of Engineering
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Podcast Episode This week’s top story: Why protecting your printer is an essential cybersecurity practice, with Josh Johnston, Senior Director of Engineering. Also this week, Emily and Lacey dive into the record breaking losses to romance scams, reflect back on a decade of friendly fraud, discuss how eCommerce helped uplift retail in 2020, and fina…
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Why you need to prevent fraud before it becomes a problem, with Marta Rzeszowska from Moneris
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Podcast Episode This week’s top-5 trends: deadline approaches for gas stations to upgrade to EMV chip technology; are bots breaking your budget and business? The true cost of bad bot traffic; pair sentenced for Robinhood account takeovers that cost company nearly $200,000; missing money? Family says $200 gift card had $0 when they went to use it; a…
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How to expand globally with fraud-free payments, with Matt Donnelly, SVP at FreedomPay
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Podcast Episode This week’s top-5 trends: security experts warn about threat of bot attacks on COVID-19 vaccination appointments; eCommerce scammers branch out; North Korean hackers stole more than $300 million to pay for nuclear weapons, says confidential UN report; more than three billion emails and passwords were just leaked online; and, the NFL…
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Protecting rewards accounts from fraudsters, with Bethany Morgan at Fetch Rewards
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Podcast Episode This week’s top-5 trends: the ski industry sees modest rebound and change amidst the pandemic; how Amazon’s “Just Walk Out” tech will change shopping; forget credit card numbers, medical records are the hottest items on the Dark Web; criminals are selling fake Covid test results as they look to profit from travel restrictions; and p…
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Equifax announces definitive agreement to acquire Kount, with Brad Wiskirchen, CEO of Kount
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Podcast Episode This week’s top-5 trends: account takeovers will cost the gaming industry billions in 2021; even after the vaccine, 75% of US consumers still want a digital-first shopping experience; stimulus check Visa debit cards being mailed to 8 million households; department stores continue to slide as Nordstrom reports 22% holiday drop; and b…
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Turning onboarding data into a ‘Day One’ personalized loyalty experience with Prasanna Krishnan, Snowflake
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Podcast Episode This week’s top-5 trends: Twitter pilot to let users flag ‘false’ content; Financial Conduct Authority considering raising UK contactless payment limit to £100; 42% of consumers say easy navigation is key to a good online experience; received an Amazon package you didn’t order — it could be a scam; and how Red Robin turns onboarding…
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Effective fraud prevention solutions, with Kount’s Casey Zenner
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Podcast Episode This week’s top-5 trends: Google tests shopping feature for YouTube; Kroger tests ‘smart’ shopping cart; Amazon Go and Hudson launching airport autonomous checkout store; FAA OKs American Robotics drones to fly without human operators; and Joker’s Stash carding market to call it quits, and effective fraud prevention solutions, with …
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Sertifi launches new payment system, with Peter Laspas
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Podcast Episode This week’s top-5 trends: New York City subway now supports tap-to-pay at all stations; stay-at-home lifestyle drives online subscriptions market surge; fake NHS vaccine messages sent in banking fraud scam; scammers have taken $36 billion in fraudulent unemployment payments from American workers; and Sertifi launches new payment sys…
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Taking action on failed eCommerce transactions, with Philip Hansen
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Podcast Episode This week’s top-5 trends: Twitter is planning to create label for automated ‘bot’ accounts; customers fight surprise charges as online subscriptions surge; gift cards top scammers’ wish lists; Burger King gave some Venmo users $1 to promote new dollar menu; and Philip Hansen, Enterprise Account Executive for Miva, discusses their e-…
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How to benefit from Data on Demand, with Divy Murli
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Podcast Episode This week’s top-5 trends: 18,000 organizations possibly compromised in massive supply-chain cyberattack; Spotify notified customers of a breach; 6 men arrested for conspiracy to steal millions of airline miles; UK politicians call for making the resale of goods purchased using an automated bot an illegal activity; and Kount partners…
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The most shocking fraud use cases, with Bradley Chalupski
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Podcast Episode This week’s top-5 trends: pet scams rise as people seek new pets; Chicago rapper to face federal fraud charges for using stolen identities; Walmart is taking steps to stop bots from snatching PlayStation 5; Bank of America reveals it paid millions to ‘double-dipping’ fraudsters; and the most shocking fraud use cases, with Bradley Ch…
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Why contactless payments will continue to dominate, with Julie Conroy
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Podcast Episode This week’s top-5 trends: Amazon’s in-house shipping network becomes an empire, thanks to pandemic-fueled growth; why the future is passwordless; Shake Shack shakes up its drive-thru, digital and mobile order-ahead process; the luxury e-commerce wars heat up; and why contactless payments will continue to dominate, with Julie Conroy,…
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Cuisinart jumps into selling directly to consumers online with Dara Meath
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Podcast Episode This week’s top-5 trends: TikTok fixes bug allowing account takeover with one click; Spotify users hit with rash of account takeovers; Scott Peterson and thousands of other California inmates carried out “staggering” COVID fraud, officials say; Instacart teams with Best Buy for online order fulfilment; and Cuisinart jumps into selli…
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Getting to know your customer through Email Insights with Matty Jones
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Podcast Episode This week’s top-5 trends: Why it was nearly impossible to buy the PlayStation 5 at launch, thanks to malicious bots; NASA uses good bots to streamline manual processes; your password isn’t safe, neither is typical multi-factor authentication, Microsoft warns; Chipotle to open its first digital-only restaurant as online orders soar; …
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The great digital shift is changing online subscriptions with Chad Buckendahl
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Podcast Episode This week’s top-5 trends: Provider for Hotels.com, Expedia exposed data for millions of guests; more than 40% of U.S. consumers shop through digital channels and stay there; supermarkets get new looks as shoppers adapt to pandemic; Vatican enlists bots to protect library from hackers; and how the great digital shift is changing onli…
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AI plays a huge role in stopping COVID-19 payment scams, featuring Josh Johnston
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Podcast Episode This week’s top-5 trends: Joann.com launches curbside pickup as eCommerce booms; number of breaches down 51% year-over-year; Burger King to beef up drive-thru ordering system; eSkimming is back, and fraud fighters are onto it; and AI plays a huge role in stopping COVID-related p2p payment scams, with Josh Johnston, Director of AI Sc…
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How sophisticated malicious bot attacks use credential stuffing
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Podcast Episode This week’s top-5 trends: The secrets to cross-border eCommerce; bots attack Nickelodeon’s “Kids’ Vote” presidential poll; Burger King designs “the restaurant of tomorrow;” Postmates teams up with retailers on instant delivery in LA just in time for the holidays; and sophisticated malicious bot attacks on the rise, use credential st…
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Special edition: Changes in Visa and MasterCard fraud rules with Rich Stuppy
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Podcast Episode In this Special Edition of the Kount 5 in 5 Podcast, we do a deep dive on changes in Visa and MasterCard fraud rules and how merchants can avoid new costly fines, with Rich Stuppy, Chief Customer Experience Officer at Kount. #Kount5in5 Transcript var podscribeEmbedVars = { epGuid: '3f33abd0-2185-11eb-8414-f7f14227417a', rssUrl: '', …
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How global payments are evolving, with Thomas Hook
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Podcast Episode This week’s top-5 trends: Many retailers are already struggling with shipping delays as the holiday season approaches; inventory takes priority for consumer holiday shopping; customers still like to shop in person, even if they only get to the curb; LAX expands mobile food and beverage ordering, and fraud risk; and a look at how glo…
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Part 2, Global and Regional Impacts of SCA and 3DS2 with Marta Rzeszowska
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Podcast Episode In Part 2 of this Special Edition of the Kount 5 in 5 podcast, we dig deeper into the impacts of SCA and 3DS2 compliance with Marta Rzeszowska, Director of Portfolio Product Management, Payments & Retail Solutions at Moneris. #Kount5in5 Transcript var podscribeEmbedVars = { epGuid: 'ea99b860-1ace-11eb-8315-45ea9520ae4d', rssUrl: '',…
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Holiday Shopping’s Impact on Fraud with Wendi Lete
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Podcast Episode This week’s top-5 trends: A rapper brags in a video about unemployment fraud and gets arrested; ExxonMobil to launch contactless pay-at-pump; Nordstrom adds online order pick-up service as retailers seek to recover sales; experts expect shipping delays, low Inventory, and fewer last-minute deals; and merchants brace for a fraud surg…
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Special Edition – Part 1, Global and Regional Impacts of SCA and 3DS2 with Marta Rzeszowska
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Podcast Episode In Part 1 of this Special Edition of the Kount 5 in 5 Podcast, we do a deep dive on SCA and 3DS2 and the global and regional impacts of compliance, with Marta Rzeszowska, Director of Portfolio Product Management, Payments & Retail Solutions at Moneris. #Kount5in5 Transcript var podscribeEmbedVars = { epGuid: '34367e90-187c-11eb-903f…
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Global and Regional Impacts of SCA and 3DS2 with Marta Rzeszowska
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Podcast Episode This week’s top-5 trends: when merchants are liable for fraud costs, innovation will follow; Visa and the 49ers score with their cashless stadium game plan; how mobile ordering innovations attract restaurant customers; grocery stores are getting super-serious about stockpiling goods during the pandemic; and the global and regional i…
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Good Bots vs Bad Bots and What You Should Know with Vikram Dhawan
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Podcast Episode This week’s top-5 trends: what retailers can learn from singer Ed Sheeran’s battle with ticket-buying bots; retailers are panicked to find warehouse space in time for online holiday spending spree; you can now say “Alexa, pay for gas” at 11,000 gas stations, as Amazon rolls out touchless payments through smartphones and smart cars, …
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