Melhores podcasts sobre Patient Experience Agency (2024)

1
Being Discharged from the Hospital Too Early and the Harm It Causes for Patients 20:47

3d ago20:47

20:47

What to expect in this episode: In this episode, we will discuss something that can be stressful and even a little scary for patients: being discharged from the hospital too soon and the risks. Have you ever felt like you weren't ready to go home but were discharged anyway? You're not alone. In this episode, I will explain why this happens, what yo…

1
Flaky AF: Tacking the “Can’t Make it Culture” 14:54

3d ago14:54

14:54

This week, Leisa rips the bandaid off the festering wound of flaky AF med spa staff. She’s had it with the BS excuses, the last-minute cancellations, and the "can't make it" culture that's costing med spa owners time, money, and their GD sanity. She's calling out these lazy-ass employees and contractors who disrespect their team and the business, o…

1
Fashion Facelifts: How Looking the Part Directly Affects your Bottom Line 16:10

10d ago16:10

16:10

Hey bichachos! Lisa here, the Bitch’n Beautician, and on this episode of the Scalpel of Truth, we're slicing and dicing the impact of appearances in the medical aesthetics industry. We're talking FASHION FACELIFTS, baby! We’re getting raw and unfiltered about why looking the part directly affects your bottom line. We're covering everything from scr…

1
Understanding Advanced Directives, Power of Attorney, and POLST 17:41

17d ago17:41

17:41

What to expect in this episode: In this episode, I will discuss advanced directives, POA (Power of Attorney), and POLST. These tools ensure that your healthcare preferences are honored even when you cannot communicate them. They also provide clarity for healthcare professionals and loved ones. And as always, I will answer the question, "What could …

1
The Importance of Data Driven Decisions in MedSpa Management 16:23

17d ago16:23

16:23

Hey there, gorgeous trailblazing bichachos! Leisa, the Bitch’n Beautician, is back and slicing through the BS of the medspa industry. This week, she's diving deep into the nitty-gritty of data-driven decisions – because numbers aren't just sexy; they're the key to a profitable, kick-ass med spa. Leisa breaks down the must-know metrics, from P&Ls an…

1
Manipulation Nation: Dealing with Patients who Try to Game the System 14:14

24d ago14:14

14:14

This week we muck around in the ever-present sludge of manipulative patients in the medical aesthetics industry. We explore common manipulative tactics employed by patients, from serial complaining to freebie seeking and excessive neediness and offer practical strategies for setting boundaries and protecting our practices. We emphasize the importan…

1
Sustaining Maternal Health Gains 20:41

28d ago20:41

20:41

In this episode of Connecting Citizens to Science, we conclude our three-part miniseries on improving maternal and newborn healthcare. Host Dr. Kim Ozano and her guests explore how to sustain quality improvements in health systems and progress toward maternal and newborn Sustainable Development Goals (SDGs) by 2030. Dr. Rael Mutai, Regional Technic…

1
Strengthening the Health Workforce for Maternal and Newborn Care 21:56

30d ago21:56

21:56

Join us as we focus on how capacity strengthening in healthcare can transform maternal and newborn care outcomes, in the second episode of our three-part miniseries, "Transforming Maternal and Newborn Health". The discussion highlights the critical role of health workers, from nurses to doctors, and the importance of building skills, teamwork, and …

1
Palliative vs. Hospice Care 12:53

1M ago12:53

12:53

What to expect in this episode: In this episode, I will discuss the differences between Palliative vs Hospice Care. You might have heard these terms before, and maybe you thought they were the same thing. It’s common to confuse them, but palliative care and hospice are actually two distinct approaches in healthcare. They both focus on comfort and q…

1
Quality Innovations in Maternal and Newborn Health 19:29

1M ago19:29

19:29

In this first episode of our three-part miniseries, "Transforming Maternal and Newborn Health," we dive into a groundbreaking quality improvement programme that has made significant strides in integrating HIV, tuberculosis, and malaria services into antenatal and postnatal care across Kenya, Nigeria, and Tanzania. We explore emerging evidence on ho…

1
Health Systems Financing in Fragile Settings 22:36

1M ago22:36

22:36

In this episode, we examine the critical role of health systems financing, especially in fragile and conflict-affected settings. Our expert guests discuss how different governance challenges, external actors, and political landscapes shape health financing. We explore strategies to make efficient use of resources and ensure essential services for v…

1
This SWOT Team is Sexy: Why a SWOT Analysis with your MedSpa Team is a MUST for Success 17:05

1M ago17:05

17:05

This week Leisa takes you into the very beating heart of the the SWOT analysis. Forget sugarcoating; Leisa delivers an unfiltered breakdown of this essential business strategy, emphasizing its importance beyond an amateur annual review. She advocates for monthly, even weekly, SWOT analysis sessions to keep your med spa ahead of the game in a rapidl…

1
Behind Enemy Lines: Event Crashers & Idea Snatchers 17:48

2M ago17:48

17:48

This week on the Scalpel of Truth, Leisa tackles the epidemic of copycatting plaguing the medical aesthetics industry. From crashing competitors' events to shamelessly stealing marketing materials, Leisa exposes the unoriginal offenders who are more interested in quick fixes than building a brand with integrity. This is an episode about the importa…

1
The Silent Assassin: How Toxic Management can Ruin Your Practice 17:32

2M ago17:32

17:32

This week on The Scalpel of Truth, Leisa tackles a problem that plagues many medical spas: toxic management. She dissects the various forms toxic management can take, from the egomaniac who rules by fear to the lazy service provider who coasts on seniority. She argues that these individuals, often placed in positions of power without earning their …

1
What is your Unique Value Proposition? 28:20

2M ago28:20

28:20

On this week's episode of The Scalpel of Truth, Leisa Krauss is serving up a generous portion of tough love for medical aesthetics professionals. Lisa dives deep into the concept of a unique value proposition, or as she puts it, "Why the hell prospective patients should choose to do business with you in a saturated market." For Leisa, success in th…

1
The Red Flags of Medical Aesthetic Marketing with Ontonio Karam & Danial Aziz of Skinfluence Marketing Agency 36:59

2M ago36:59

36:59

Get ready for a wild ride as Leisa dives into the wild world of medical aesthetic marketing with her guests, Ontonio Karam and Danial Aziz, the masterminds behind Skinfluence Marketing. They're spilling all the tea on the BS you need to watch out for, like those agencies promising you the moon and stars (spoiler alert: it's probably a scam). They'r…

1
Migration, Displacement and Health Systems 24:45

2M ago24:45

24:45

In this fifth episode of our six-part miniseries (see notes for 'useful links' to other episodes), we examine the intersection of migration, displacement, and health systems in fragile settings. With over 1 billion people on the move globally, including 84 million forcibly displaced, this episode addresses the challenges and opportunities that migr…

1
The No-BS Guide to Hiring Top Talent 23:21

2M ago23:21

23:21

This week under the Scalpel, Leisa dives deep into building the ultimate dream team with top-tier talent for your med spa. Leisa breaks down the episode into seven crucial segments, starting with defining your ideal candidate and their non-negotiable skills and qualities. She then moves on to crafting compelling job descriptions, interviewing like …

1
Medical Gaslighting....Are you tired of being dismissed? 11:06

3M ago11:06

11:06

What to expect in this episode: In this episode, I will discuss Medical Gaslighting. Are you tired of being dismissed by your healthcare team? And as always, I will answer the question, "What could you do to make your voice matter?" Resources Mentioned in this Episode: How to Spot Medical Gaslighting and What to Do About It Medical Gaslighting What…

1
Beauty & The Bad Review with Christine Mytrunec from Gold Raven Studio 24:09

3M ago24:09

24:09

In this episode of The Scalpel of Truth, Leisa Krauss and her guest Christine Mytrunec from Gold Raven Studio delve into the importance of responding to negative online reviews for med spas. It’s time to gear up and learn how to handle these reviews with professionalism and empathy because a well-crafted response can turn a negative situation into …

1
Host the Bash, Make the Cash 21:42

3M ago21:42

21:42

In the latest episode of "The Scalpel of Truth," Leisa Krauss—affectionately known as the Bitch‘n Beautician—dives into the art of hosting purchasing events at your med spa. Leisa lays out a roadmap for turning these events into revenue-boosting, loyalty-building extravaganzas. From creating urgency and exclusivity to leveraging personal consultati…

1
Non-state and informal actors in fragile settings 18:42

3M ago18:42

18:42

In this episode, we explore the critical role of non-state actors and informal providers in health systems within fragile settings. Our guests share insights on the legitimacy, roles and challenges of informal and non-state actors. This is the fourth episode in the six-part miniseries "Stories of Resilience: Local Lives and Health Systems," brought…

1
Rantaroonie • Hoarders: Information Edition 7:36

3M ago7:36

7:36

In this episode of The Scalpel of Truth, host Leisa Krauss, aka the Bitchin' Beautician, takes aim at a pervasive problem in the med spa industry: information hoarding. Leisa argues that whether you're a practitioner, manager, or owner, keeping knowledge to yourself is not only selfish but also detrimental to your team and your business. Practition…

1
Diagnostic Safety - A Public Health Crisis 13:36

4M ago13:36

13:36

What to expect in this episode: What to expect in this episode: In this episode, I will discuss diagnostic safety; a public health crisis! And as always, I will answer the question, "What could you do to make your voice matter?" Resources Mentioned in this Episode: What is Diagnostic Error? - Society to Improve Diagnosis in Medicine Defining Diagno…

1
Working Smarter—Not Harder! Templates & Tools for Your Practice 9:15

4M ago9:15

9:15

Get ready for a speed-run, bitchachos, because this week, we dive into the importance of using templates and tools in your med spa with the top 10 reasons why these resources are essential for practice growth and long-term profitability. Want more? To save you time and energy, we've created the "Bitchin' Templates Package," a collection of over 65 …

1
The Health Workforce in Times of Crisis 25:45

4M ago25:45

25:45

In this episode, we discuss the challenges faced by the health workforce in fragile settings such as conflict zones and areas hit by political and economic crises. Our guests share their first-hand experiences and insights on how health systems and workers strive to provide care under extreme conditions. This episode is part of the six-part mini-se…

1
How To Keep Your Loved One's Safe In A Skilled Nursing Facility 24:16

4M ago24:16

24:16

What to expect in this episode: What to expect in this episode: In this episode, I will discuss everything you need to know about skilled nursing facilities. This is a huge problem that I deal with all the time, so I want to make sure you are informed on how to find the right facility for your loved one and know your rights when you are there as a …

1
Exit Stage Left: Losing Staff with Chris Krueger 23:40

4M ago23:40

23:40

This week on the show, Leisa tackles the delicate subject of employee turnover in medical spas. And, as a VERY special occasion, she’s joined by guest, voice of this show, and host of the fake alternate universe podcast, “The Spatula of Honesty,” her partner Chris Krueger. Chris brings extensive experience as a manager and director, working to deve…

1
Introducing: Consumer Health Partnerships 2:44

4M ago2:44

2:44

We're excited to be launching the Consumer Health Partnerships Podcast! This is a show for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred …

1
Numbers Don’t Lie 10:39

4M ago10:39

10:39

In this episode of "The Scalpel of Truth," we delve into the often-overlooked world of metrics and data in the medical aesthetics industry. The discussion explores: Why passion alone isn't enough to sustain a successful med spa Ten key metrics every practice should be tracking, from profit and loss statements to patient retention rates The potentia…

1
Rantaroonie • Chew on This! 7:26

4M ago7:26

7:26

In this episode of "The Scalpel of Truth," host Leisa Krauss serves up a spicy critique of a seemingly innocuous practice: eating at the front desk of medical spas. With her trademark candor, Krauss dissects why this common habit might be more than just a faux pas: How a quick bite could bite into your business's bottom line The unexpected ways foo…

1
Membership Magic: Turning Patients into Loyal Members 11:16

5M ago11:16

11:16

This week on the show, Leisa takes aim at the lifeblood of any successful med spa: recurring revenue. She argues that a well-crafted membership program is the key to financial stability and patient loyalty. But we’re not talking about your average loyalty program. You’re a bougie, high-end med spa and you need a membership experience that will have…

1
Welcome to the Janky Nail Shack 6:14

5M ago6:14

6:14

In this week's "Scalpel of Truth," Leisa Krauss takes aim at a significant issue in medical aesthetics: the state of practitioners' nails. With her no-nonsense style and sass, Krauss explains why well-manicured nails are more than just a superficial concern. Chipped, broken, or polish-worn nails, Krauss argues, erode patient trust and send a messag…

1
The Dreaded Summer Slump 9:32

5M ago9:32

9:32

In a summer-sizzling new episode of "Scalpel of Truth," the Bitch’n Beautician herself, Leisa Krauss, takes on the dreaded summer slowdown that threatens to leave med spas high and dry. Armed with three decades of industry know-how and a sharp tongue, Krauss dishes out savvy strategies to keep those appointment books packed and the cash flowing. Th…

1
Gender, health systems resilience and equity 21:38

5M ago21:38

21:38

Gender and Health Systems in Fragile Settings In the second episode of a six-part mini-series by ReBUILD for Resilience, we explore the intersection of gender and health systems in fragile settings (see 'useful links' for links to the other episodes from this series). Hosted by Kim and co-hosted by Abriti Arjyal from HERD International, the episode…

1
Idle to Ideal: Slice Into Downtime in Your Med Spa 11:29

5M ago11:29

11:29

This week on the show, Leisa Krauss, your Bitch’n Beautician, dissects the all-too-common issue of wasted downtime in medical spas. With a no-bullshit approach honed over 30 years in the biz, Krauss serves up a smorgasbord of tactics to transform those dead hours into money-making power hours. Krauss takes aim at the usual suspects—gossiping staff,…

1
Rantaroonie • A Slice of Advice 5:02

5M ago5:02

5:02

🍕 Attention med spa managers and owners: Put down the pepperoni and listen up! 🔥 In this oozy episode, Leisa Krauss, the Bitch'n Beautician, calls out the cheesy practice of using pizza parties as a substitute for proper employee compensation. 🍕❌💰 Leisa argues that while pizza parties have their place, they fall flat when it comes to recognizing th…

1
All in the Family: The Perils and Pitfalls of Working with Relatives in the Med Spa 19:34

6M ago19:34

19:34

In the latest episode of "The Scalpel of Truth," host Lisa Krauss, known as the "Bitchin' Beautician," cuts through the niceties and gets down to the nitty-gritty of working with family members in the medical aesthetics industry. With her signature blend of sass, savvy, and a sprinkle of salty language, Krauss dishes out hard-earned wisdom from her…

1
Rantaroonie • Hey, Is this an In-N-Out Burger?!? 5:33

6M ago5:33

5:33

In this week's Rantaroonie, Leisa Krauss tackles a crucial issue in medical spas: lack of treatment room preparation. She explains why fully stocked and set up rooms are essential for providing a professional, high-quality experience. Bottom line? Stake the stink! In the competitive medical aesthetics industry, flawless preparation is a key differe…

1
Revisiting Resilience in Health Systems Research 19:46

6M ago19:46

19:46

Exploring Health Systems Resilience with Experts. This podcast episode, hosted by Dr. Kim Ozano and co-hosted by Professor Sophie Witter, engages in an insightful discussion on health systems resilience, particularly in fragile settings affected by violence, conflict, pandemics, and other shocks. This conversation is part of a mini-series titled 'S…

1
No More Excuses: Time to Cut the Crap and Elevate Your Clinic Culture 23:25

6M ago23:25

23:25

In our first sharp-tongued episode, Leisa Krauss, the Bitch’n Beautician, slices and dices the difference between "Paycheck Collectors" and "Business Builders" in the medical aesthetics industry. Brace yourself for some seriously salty language as Leisa unapologetically calls out the 30% of service providers, managers, and owners who she believes d…

1
Empowering Voices: The Transformative Power of Public Involvement in Health Research 13:38

7M ago13:38

13:38

Welcome to another episode of the Connecting Citizens to Science podcast, where we explore the dynamic role of public involvement in advancing health research. In this episode, hosted by Dr. Kim Ozano, we delve into the impactful world of Patient and Public Involvement (PPI) with insights from the PPI Summer School at the University of Limerick. Ep…

1
This is The Scalpel of Truth 1:30

7M ago1:30

1:30

Tired of the same old nonsense in the aesthetics industry? Craving unfiltered insights to take your practice to the next level? Look no further than The Scalpel of Truth Podcast, hosted by Leisa Krauss, The Bitch'n Beautician. With three decades of experience, Leisa peels back the surface to reveal the truth behind medical aesthetics. Each episode …

1
Why Is No-one Accountable In Healthcare? 19:00

7M ago19:00

19:00

What to expect in this episode: Accountability Resources Mentioned in this Episode: Website - www.hughesadvocacy.com Instagram - @hughes.advocacy LinkedIn - Hughes Advocacy Facebook - Hughes Advocacy Health care absent in 2024. If voters care, why don't Biden and Trump? Topics YOU would be interested in learning more about - Please fill out the for…

1
Cancer Misdiagnosis 11:07

8M ago11:07

11:07

What to expect in this episode: Episode 6: What to expect in this episode: In this episode, I will discuss being misdiagnosed with cancer and how it was all preventable. As always, I will answer the question, "What would you do to make your voice matter?" Resources Mentioned in this Episode: Topics YOU would be interested in learning more about - P…

1
Sepsis 16:20

8M ago16:20

16:20

What to expect in this episode: Episode 5 - What to expect in this episode: In this episode, I will discuss what sepsis is, symptoms to look for, who is at risk, diagnosis, and treatment. As always, I will answer the question, "What would you do to make your voice matter?" Resources Mentioned in this Episode: Sepsis and... | Sepsis Alliance - Sepsi…

1
The Basics Of Healthcare - Part 2, What Is A Diagnostic Error? 10:41

9M ago10:41

10:41

What to expect in this episode: This is part 2 of a 2-part series that I am doing to educate, empower, and inform you as the patient. As I stated in Part 1, this may be boring. But knowing this foundational information is instrumental in saving your life. In this episode, I will focus on diagnostic errors. They are on the rise at an alarming rate. …

1
The Basics Of Healthcare - Part 1, What is Patient Safety? 10:38

9M ago10:38

10:38

What to expect in this episode: This episode is part 1 of a 2-part series discussing the "basics" of health care. It might seem boring, but it is foundational. Why? Knowledge is power. You don't know what you don't know. In this episode, I will explain what a preventable medical error is. What is a "never" event? And what is patient safety? I will …

1
What Is A Patient Advocate? Do I Need One? 12:30

9M ago12:30

12:30

What to expect in this episode: I will discuss what a patient advocate is. And do you need one? Most people have never heard of a patient advocate. Or if they have, do not know what they do or what that means for you, the patient. In this episode, I will discuss the different kinds of advocates, what we do, and ask you questions to know if you need…

1
My Personal Testimony 7:10

9M ago7:10

7:10

What to expect in this episode: I will share how I was personally affected by a preventable medical error, which led to me starting my company, Hughes Advocacy, and becoming a Board-Certified Patient Advocate. Resources Mentioned in this Episode: Website - www.hughesadvocacy.com Instagram - @hughes.advocacy LinkedIn - Hughes Advocacy Facebook - Hug…

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