The purpose of this podcast is to inspire people to push harder and stay focused on what they want in life. This podcast can help them stay motivated and ultimately achieve their goals. This is a true self help podcast, meaning that I am providing the listeners with basic steps to apply to their everyday life, so that they don’t have to become a slave to a podcast, a book or a speaker. It’s about taking control of your own destiny and writing the ending your own story.
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Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketin ...
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Enhancing The Guest Experience By Listening In And Showing Up (With Annie Sloan)
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In this episode, we're joined by Annie Sloan of The Host Co. on all things guest experience, upsells, NRR (non rental-revenue), expansion, going from a host to a pro host and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Annie Sloan The Host Co.Por The Business Blacksmith
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Strong Vacation Rental Leadership: Big Vision, Great People, Get Out of the Way (With Clark Twiddy)
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In this episode, we're joined by Clark Twiddy from Twiddy & Company to share his thoughts on growth, leadership, balancing guest vs homeowner, being the 'best' in a market and a lot more. You do NOT want to miss this one. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Twiddy Clark Twiddy…
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How Much Progress Are We Making On Vacation Rental Safety? (With Justin Ford)
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In this episode, we're joined (again) by Justin Ford who is the Director of Short-Term Rental Safety & Certification Programs at Breezeway. Justin gives us an update on what's trending and happening in the world of safety in 2024 and where we need to do better. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Justin Ford Breeze…
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How THIS Mindset Makes This Property Management Software Unlike Any Other... (With Paul Waldschmidt)
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In this episode, we're joined by Paul Waldschmidt, CEO of Ownerrez. We talk all about the origin of Ownerrez, an engineering mindset, updates, growth, funding in our space and LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Paul Waldschmidt OwnerrezPor The Business Blacksmith
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Diving As Deep As We Can Into Vacation Rental Data (With Kenny Bedwell)
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In this episode, we're joined by Kenny Bedwell of STR Insights to talk all things data, marketing, ops, finding the right properties and a TON more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kenny Bedwell STR InsightsPor The Business Blacksmith
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What Does It Mean To Be A 'Professional' Vacation Rental Manager?
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In this episode, the trio takes on trying to better define what it means to be a truly "professional" property manager or vacation rental manager. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'ConnellPor The Business Blacksmith
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What Should Your Vacation Rental Business Do To Prevent Harmful Regulation? (With Scott Leggat)
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In this episode, we chat with Scott Leggat who is the Director Government Affairs & Advocacy at Inhabit IQ. We dive into regulations, how to build the right local relationships, marketing, Scott's background and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Scott LeggatPor The Business Blacksmith
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How To Build The RIGHT Fundamentals In Your Vacation Rental Business
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In this episode, the trio takes on the fundamentals of vacation rental business building and how it applies to building a winning organization. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell The Webinar: Conrad / AdamPor The Business Blacksmith
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Diving Into The Data To Build The Ideal Approach To Getting More Bookings (With Jeff Brown)
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In this episode, we chat with Jeff Brown of IntelliHost on data, getting more traffic on Airbnb with testing, thumbnails, how to run tests and even more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jeff Brown IntelliHostPor The Business Blacksmith
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Building A Large Vacation Rental Business The Smart Way (With Dustin Abney)
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In this episode, we chat with Dustin Abney of Portoro on his stunningly quick growth building his vacation rental mangement company to hundreds of units in just a few short years, trends, PMS platforms, building technology, what the future holds and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Portoro Dustin Abn…
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Welcoming All Travelers With Heart And Hospitality To Grow Your Vacation Rental Business (With Becky Large)
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In this episode, we chat with Becky Large of Autism Travel Club on her movement to accept all travelers, why focusing on families with Autism can be not just be more 'welcoming' but also a driver of growth for your business too. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Becky Large Autism Travel Club…
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Breaking Into The PMS Space With A Novel Approach (With Wes Smithe)
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In this episode, we interview Wes Smithe of Direct Software on what it's really like to build a PMS, his unique takes on where we're heading, how change is creating opportunity for Direct and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Direct Software Wes Smithe…
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Dealing With The Changing Landscape Of OTAs With Vrbo (With Tim Rosolio)
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In this episode, we interview Tim Rosolio of Vrbo / Expedia Group on all things Vrbo, technology, tech debt, building towards the future, merchadising vacation rentals and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Tim Rosolio One KeyPor The Business Blacksmith
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Covering Everything That You Need To In Your Vacation Rental Property With The "Proper" Insurance (With Darren Pettyjohn)
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In this episode, we interview Darren Pettyjohn from Proper Insurance on why they're the world-class insurance product for vacation rental homeowners, guests and property managers. Darren shares his journey of what's it's like to 'swim away' from the crowd, being the most expensive offering and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fas…
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The Tools You Need To Build More Direct Bookings + Improve Hospitality (With Chris Walker)
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In this episode, we interview Chris Walker from Direct Booking Tools about his current approach to building tech that works and delivers the outcome that all PMs and VRMs are looking for. Chris also shares his background and history by getting into and building a vacation rental business in Hilton Head, SC. Enjoy! ⭐️ Links & Show Notes Adam Norko S…
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Is The Tech Spaghetti Monster Going To Harm Your Vacation Rental Biz? (With Marcus Räder)
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In this episode, we interview Marcus Räder from Hostaway about tech, funding, building a winning PMS platform, what scaling means for the STR/Vacation rental industry, his song and a LOT more. You don't want to miss this one. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Marcus Räder Hostaway…
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Designing The Winning Experience From Property Design To Check-In (With Bryndee Barton)
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In this episode, we interview Bryndee Barton from Loma Homes on her background in building long-term rentals, then working with her business partners into a brand-new short-term rental angle with designed + themed vacation homes. She breaks down why design and investing into an awesome guest experience is what has lead to the right outcomes for Lom…
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Building The Ideal? Approach To Hospitality (With Tyann Marcink Hammond)
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In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Con…
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Understanding The Tools & Tech In Your Vacation Rental Business (With Deborah Labi)
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In this episode, we interview Deborah Labi of Have You Got / The Techsplained Series on growth, building understanding in the vacation rental space of tech + tools, her new business launching now and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Deborah Labi Have You Got Network The Techsplained Series…
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Building Our Vacation Rental Businesses The Safe Way (With Eric Thibodeaux)
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In this episode, we interview Eric Thibodeaux of Current Tides Vacation Rentals + Safer VRs about building a world-class vacation rental business that takes every stakeholder into account including guests, owners and our community. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Eric Thibodeaux Safer VRs Current Tides Vacation…
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Grading The Vacation Rental Industry Today: The Good, The Bad & The Ugly (With Steve Milo & Miriam Ramsey)
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In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethics of our industry and a lot more. Editor's note: we had some minor audio issues with Miriam's file, but it doesn't take away from the great information shared. Enjoy! ⭐️ Links & Show …
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Building The True Guest Experience With Service vs Hospitality (With Matthew Loney)
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In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Matthew Loney XploriePor The Business Blacksmith
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Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)
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In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jeff Ostermann Sweetwater…
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Going From A To Z In The Vacation Rental Industry (With Kimberly White & Jeff Iloulian)
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In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kimberly White Jeff Iloulian HostGPOPor The Business Blacksmith
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Building A Hospitable + Welcoming Vacation Rental Experience In Québec (With Kerri Gibson)
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In this episode, we interview with Kerri Gibson of Chalets Hygge. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kerri Gibson Chalets HyggePor The Business Blacksmith
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Hitting Reset On The Art Of Hospitality: An Important Update About Where We're Heading
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In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'ConnellPor The Business Blacksmith
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Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino)
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In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Small Batch Hats John Paladino Milestone MeetingsPor The Business Blacksmith
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Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson)
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In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Minut Nils Erik MattissonPor The Business Blacksmith
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If Data Is Gold, Does That Make This Man The "Vacation Rental King Midas"? (With Jamie Lane)
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In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jamie Lane Airdna 2024 Outlook Report Best Places to Invest in 2024 January Monthly Review…
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The Vacation Rental Industry's Massive Inflection Point Happening Now (With Ashley Ching)
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In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Ashley Ching InhavenPor The Business Blacksmith
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Making Vacation Rentals Even More Accessible To ALL People Is Good Business (With Adam Probolsky & Lorraine Woodward)
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In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Lorraine (Berry) Woodward…
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On this episode of "Think About It! Podcast", we will be discussing the 5 steps that are listed below. These 5 steps will help you to have better, stronger relationships. Step 1: Examine Yourself, Step 2: Be Confident & Not Desperate, Step 3: Ask Questions, Step 4: Set a Foundation, Step 5: Commit & Dedicate…
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On this episode of "Think About It! Podcast, we will be discussing the 5 steps that are listed below. These 5 steps will help you to achieve success and happiness. Step 1: Analyze Step 2: Plan Step 3: Motivate Step 4: Execute Step 5: Focus
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