Insider Insights on Corporate Talent, Learning, and HR Technology
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Flexible Shifts In Hospitality: Aimbridge Uses AI To Schedule Workers
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Aimbridge manages 1100 hotels around the US and employs more than 45,000 employees. In this podcast, Conrad Riddle, VP of HR Shared Services at Aimbridge Hospitality, discusses how the company empowers employees (“Uberizing the Workforce”) and delivers a flexible, highly engaged workforce with dynamic workforce scheduling. The company leverages UKG…
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Live from HR Technology 2024: A Detailed Look At The AI Trailblazers! E186
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In this week’s podcast I go through the 30 HR Technology AI Trailblazers in some detail. You’ll hear about all the companies in the Trailblazer Report, as well as some of my personal thoughts on their leadership teams, centers of innovation, and differentiating capabilities. My keynote at HR Tech was 75 minutes long and you can hear it or get acces…
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Workday Illuminate, Salesforce slams Microsoft, Even More Agents, and Why Boeing Teaches Us A Lesson
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This podcast details what Workday’s new AI platform, Workday Illuminate, and also describes Workday’s momentum coming out of Rising. I also discuss why Salesforce slams Microsoft, the new tsunami of Agents, including Microsoft, Salesforce (who is charging $2 per conversation), SAP, Workday, UKG, ServiceNow, and others. I also discuss the near-term …
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What Works: How to Build a Fantastic Employee Experience in Industrial Distribution
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In our latest WhatWorks podcast, Samantha Garvie, HR Safety and Compliance Director at Rowley’s Wholesale, speaks with Kathi Enderes from The Josh Bersin Company. Rowley’s Wholesale, a Michigan-based distributor of automotive and industrial products, has been in business for over 100 years and is currently in its third generation of ownership. With…
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Klarna Claims AI Will Replace Workday. Unlikely Scenario But Points To A New Future. E183
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This week Klarna, a buy-now pay-later company in Sweden, announced plans to terminate its Workday and Salesforce relationships and build it themselves. A bunch of tech pundits are big fans, but I have my doubts. As you’ll hear in the podcast, many big companies (much bigger than Klarna) have tried this, only to retreat to vendor solutions. And I do…
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Agentic AI: The AI Agents That Will Change Our Companies E182
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Agentic AI is the next big wave in AI, where AI systems and chatbots can take actions on our behalf. These agents can perform tasks such as composing emails, creating documents, building courses, and even recruiting. They can be seen as virtual employees or teammates that can be trained and managed. These agents will change the technology landscape…
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Celebrating Labor Day! Lots To Be Happy About, Lots To Consider. E181
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In this podcast I discuss the ever-changing role of Labor in our economy, our companies, and our own personal lives. The word “labor” is really an old-fashioned idea, but we still have the US holiday, so I wanted to unpack what it now means. As you’ll learn Labor Day is a time to think about hiring, pay, development, and diversity as well as produc…
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The Role Of Assessments In A World Of AI: Learning From SHL - E180
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In this WhatWorks podcast I interview Andy Bradshaw, the CEO of SHL. SHL is one of the world’s largest psychometric assessment vendors, bringing together psychology, skills assessment, and other forms of measurement to identify the capabilities, and potential of an individual at work. These highly scientific assessments are widely used for pre-hire…
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The HR Career Navigator & How To Evaluate HR Tech Vendors E179
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In this week’s podcast I describe the HR Career Navigator and the role of HR skills and capabilities in HR and business transformation. Then, as we approach HR Tech season, I give you my three steps to evaluating HR Tech vendors. Additional Information Introducing The HR Career Navigator Why Is It So Hard To Be A Chief HR Officer (CHRO)? Research S…
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Revisit Your Learning Architecture In The Age of AI E178
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This week I recap the idea of a “Corporate Learning Architecture” and give you some of my historic perspectives on why this is so important in the age of AI. A Learning Architecture is a constrained approach to corporate L&D that gives employees a clear and memorable approach to learning, and also gives you the “freedom within a framework” to use A…
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How MetLife's Talent Marketplace Drives Skills, Energy, & ROI E177
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In this episode, Susan Podlogar, former CHRO at MetLife, talks with Kathi Enderes about the transformative impact of an AI-based talent marketplace (powered by Gloat). You’ll learn what a talent marketplace is, how to implement, and why these solutions are rapidly growing around the world. Podlogar explains how they implemented this solution and ho…
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"So HR Is Making You Miserable?" How HR Can Make Their Jobs Better. E176
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The NYT published an article explaining how hard it is to be an HR professional. “The job has become an exasperating ordeal. People hate us.” While many people don’t know this, HR is a complex, difficult, and highly strategic profession. And given that HR professionals are caught between leadership and employees, it can often be very frustrating. D…
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Battle Of The AI Bots, Rethink Talent Acquisition, Workforce Planning? E175
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In this conversation, I discuss three main topics: the battle in the enterprise chatbot space, the transformation of talent acquisition, and the new “sticky” state of the job market. How to make sense of enterprise AI Copilots? Workday and Salesforce team up, Apple Intelligence is coming, how do you make sense of it all? In talent acquisition, ther…
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The Future Of The Workforce Has Arrived, Can't You See It?
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In this podcast I summarize a series of high-level meetings I’ve had with HR leaders in the EU, where companies are very focused on preparing for tectonic shifts in employee expectations, skills, and work rules. While articles and podcasts continue to talk about “the future of work,” I believe that narrative is over. The industrial work model has e…
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DEI Attacked by SHRM, Civility In The Workplace, And The ROI of AI
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Today I broadcast again from Ireland, where I discuss why I disagree with SHRM’s position on DEI, how DEI is undermined and why it remains important, the unfortunate decline in civility in the American workplace, and how we afford the $2 Trillion investments in #AI. (Read our research report Elevating Equity to understand the real-world business ca…
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AI Eliminates Jobs At Intuit and UKG, But Not The Way You Thought
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In this podcast I discuss the recent layoffs at UKG and Intuit and how AI played a role quite different than we expected. In both cases the CEOs tell us that AI is the future and that they need large amounts of capital to invest in this new capability, thus they are “pre-replacing” human capital with technology. In addition to this, as I discuss, b…
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WhatWorks: HR Transformation at Bon Secours Mercy Health
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This is the inaugural podcast in our new WhatWorks Series, focused on stories and case studies of the world’s most interesting and creative HR teams. In this podcast, Kathi Enderes, SVP and Global Analyst, interviews Allan Calonge, CHRO, and Levi Loverkamp, Chief Workforce Planning Officer, describe how Bon Secours Mercy Health’s systemic HR integr…
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Are You Ready For The Reinvention Of Learning & Development? It's Here!
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In this podcast I discuss the four huge transformations taking place in corporate learning & development, all driven by AI. Join me in the discussion here and you can learn more in The Josh Bersin Academy, where we just launched our AI in HR Course and two mobile-learning micro-courses on AI use cases and Generative AI best-practices. Outline: The …
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So You Want To Be A Chief HR Officer? Why It's Harder Than It Looks
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In this podcast I walk through a few of the findings from our CHRO Insights® research, explaining why the CHRO role has become more complex and difficult than ever. This podcast episode discusses the challenges, issues, drivers, success factors, and derailers of being a head of HR or CHRO. I share early insights from a massive research project that…
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Arist Pioneers AI-Driven Autonomous Learning In The Flow Of Work
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Arist, a fascinating new company in corporate learning, is reinventing how we develop, deliver, and consume content. And yes, these guys are bringing Autonomous Learning to companies today, in a very special format. In this podcast I interviewed Michael Ioffe, Ryan Laverty, and Maxine Anderson, the three founders. Not only is the technology fascina…
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Chatbot Architecture: MS Copilot, Joule, Galileo™, and The Future of L&D
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In this episode I explain what’s happening in the Chatbot or “Intelligent Agent” market as vendors produce Copilots and we start to figure out how they’ll work together. I discuss our own plans for Galileo and explain how SAP Joule is partnering with Microsoft to integrate these agents. It’s early days and vendors like ServiceNow, Workday, and othe…
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A New, Transformed Role For The HR Business Partner
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In this podcast I describe the new, transformed role of HR Business Partner. This pivotal position, which was defined 25+ years ago as an “HR Generalist,” has now become pivotal to a company’s successful people strategy. If you want to learn more, check out our most popular course in the Josh Bersin Academy, the HR Consulting Masterclass, or call u…
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How To Globalize Quickly? Globalization Partners Explains The EOR Market.
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Globalization Partners (G-P), a company specializing in global employer of record services (EOR), discusses the complexities and opportunities in the global employment market. They emphasize the importance of compliance, automation, and the human touch in their approach. In this podcast I interview Nicole Sahin, Founder and CEO, and Nat Nataranjan,…
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Citizenship At Work: Dealing With Politics Inside and Outside The Company
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Given this week’s political news, I wanted to share my thoughts on “Citizenship,” the way we as employees and individuals work together to help our company and our society make decisions the benefit everyone. We live in a world of shatteringly fast change, with two global wars, a rising sense of mistrust of political systems, and enormous changes t…
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Irresistible 2024 Recap, Cornerstone Acquires Skyhive, The Emergence of Talking AI Assistants
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This week, coming off our amazing Irresistible 2024 conference, I recap what we learned and discuss the evolution of enterprise talent intelligence. I explain the Skyhive-Cornerstone deal, update you on SAP and Workday’s AI efforts, and give you a preview of what’s going to happen as we get our hands on OpenAI GPT4o (Omni). Next year’s Irresistible…
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Inside Microsoft HR's Skills Strategy: A Lesson In Innovation & Investment
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In this podcast I discuss Microsoft’s exciting new internal skills strategy, with a focus on Viva Skills, the role of the Microsoft Copilot, and how Microsoft is “inventing new products for HR” as Customer Zero. Customer Zero is Microsoft’s way of “eating their own dogfood” and making sure their new products are well designed before the hit the str…
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ServiceNow Goes Crazy For AI, Talent Intelligence Goes Enterprise, And Workday Gets Beat Up In The Press
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Today’s podcast, recorded in Vegas after a series of conferences (ServiceNow Knowledge and Unleash), talks all about how ServiceNow is making a major play to dominate the space and how Enterprise Talent Intelligence is going mainstream. I also discuss what we covered in our AI in HR workshop and how to evaluate the massive number of tools are comin…
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Rethinking Employee Experience: Lessons from The BBC and Schiphol Airport
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This conversation explores the concept of employee experience and its evolution from employee engagement. The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, p…
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Here Come The CoPilots! Microsoft Earnings, and Enterprise AI Is Next.
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Microsoft’s Co-Pilot, powered by AI, is being widely used by Fortune 500 companies and has become the largest and most prevalent corporate AI tool in the world. A research report by CompTIA shows that 94% of professional users have used some form of AI, including Microsoft’s Co-Pilot. The company is deploying AI at a massive scale, which is improvi…
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Why I’m Bullish On Workday: News From The Innovation Summit
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This week I attended the Workday Innovation Summit and there’s a lot to discuss. Having just celebrated its 19th birthday, the company is embarking on a major transformation. And it’s not just product innovation that’s happening, the company is greatly expanding its business model. Additional Information Workday Innovation Summit: What’s New and Wo…
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The Dawn Of A New Era In Learning & Development. Where Is This Going?
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In this podcast I discuss the rapid, unprecedented changes taking place in corporate L&D, and how we have to rethink our entire training strategies. Not only is AI radically changing the landscape, we also have to rethink how we blend training solutions with knowledge management and legacy content too. In many ways this is the dawn of a new era in …
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Yes, AI Is Even Smarter And More Disruptive Than We Thought
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Is Google’s search monopoly over? In this podcast I give you some striking insights we’ve learned from our Galileo rollout, and explain how AI is about to radically change the HR Tech and consumer landscape. It’s not as scary as it seems, but it’s clear to me that HR Tech vendors, analytics experts, and all information companies are going to have a…
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Hot Jobs Report Shows A New Economy And Why CHROs Are Key To Growth
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In this podcast I discuss the Q1 2024 jobs report and what it tells us about the post-industrial economy. I also not that CHRO pay is rising, talent intelligence is taking over core HR technology, and AI is not, despite John Stewart’s monologue, taking all our jobs away. Lots to think about here, some important resources below. Additional Informati…
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Conversational AI Disrupts HR Tech. Adam Godson, CEO of Paradox.
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Believe it or not, chatbots are taking over the world. And they’re much more powerful, integrated, and intelligent than ever. In this podcast I talk with Adam Godson, CEO of Paradox. Through its pioneering focus, Paradox has radically changed the way we think about recruiting technology, making the complex process orders of magnitude easier for job…
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Lynda Gratton, Professor at London Business School, And I Discuss How Life and Work Have Changed
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This was such a fun discussion: Lynda Gratton, who wrote The Hundred Year Life, and I discuss the new world of work, careers, and policy issues we face. As I discuss in the beginning, the changing demographics and demands workers are essentially forcing companies to become what we call “Dynamic Organizations.” Note that this week Bayer jumped into …
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The Pragmatic Approach To Skills - Bonus Episode
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This podcast was just published on YouTube, so you can watch the video. Companies all over the world are buying and implementing skills technology throughout HR. But how do we know what to buy and make sure it’s all going to add value? In this video I unpack a different approach: the pragmatic approach to skills, and how this approach will unlock y…
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Surprising Results From The World Happiness Report: What It Means To You
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This week the World Happiness Report was published, an encyclopedic look at happiness for the year. The results are surprising, disappointing, and very important. In this podcast I unpack the findings and show you the six factors that correlate to global happiness and what they mean for you as a leader, employer, or HR professional. Once again ther…
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Why The 4-Day Week? Because 33 Year-Olds Now Run The World.
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Why are we having a national discussion about the 4-day week? Because the workforce has radically changed, and 33 Year-olds now run the world. In this podcast I talk about how and why the workforce has radically changed and what this means to managers, leaders, and HR. I also discuss why talent density, talent activation, and empowered leadership a…
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Why "Talent Density" Is So Critical In Business Today
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In this podcast I discuss our meetings in NYC with senior HR leaders about our Dynamic Organization research, and how “Talent Density” is becoming one of the key strategies for growth. I also discuss how “change has changed” and why we have to take advantage of front-line employees and managers in our organizational development and growth strategie…
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M&A In HR Tech and Implications Of The Workday-HiredScore Deal
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This week Workday announced plans to acquire HiredScore and while it may seem tactical, this deal could have bigger implications. In this podcast I discuss M&A in HR Tech and why we may be entering a new AI-fueled cycle of M&A activity. Additional Information Workday To Acquire HiredScore, A Potential Shakeup In HR Technology Introducing Galileo, T…
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The Wakeup Call To Colleges: A Growing "Worthlessness" Of Degrees
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As companies shift heavily towards “skills-based hiring” to remove bias, we now see the unintended consequence. Half of all US college graduates are now “underemployed” and 52% of college grads never use the skills they studied in school. This new study, which looks at 10-year job histories of college graduates in the US found that “of the graduate…
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Interview With Joel Hellermark, CEO of Sana - AI-Powered Learning Arrives
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In this podcast I interview Joel Hellermark, the founder and CEO of Sana, one of the most exciting new learning and AI platforms in the market. As you'll hear, Joel has a vision for corporate learning which many of us have dreamed about, and he explains how he's bringing it to reality.Over the coming months I will be interviewing other HR Technolog…
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What's Wrong With The Recruiting Department?
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In this podcast I discuss the urgent need to better automate, upskill, and integrate recruiting. CEOs believe recruiting is the third "most time-wasting" process in their companies (after emails and meetings), yet it's more important than ever. This year companies need to really rethink and transform this function, and this podcast explains the iss…
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Why Do Companies Hire Too Many People? And What About Meta's Earnings?
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This week Meta (Facebook) announced revenue growth of 25% year over year and a headcount cut of 22%, with net income soaring to $14 billion, almost a 35% net profit. That spectacular outcome is a result of focus and a clear and rigorous process of reducing headcount.But the big story is not this company, it's the big idea that companies often over-…
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Why Does Netflix Outperform? They are a "Dynamic Organization." Here's What We've Learned.
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In this podcast I discuss our Dynamic Organization research and how this new way of running a company is rapidly growing around the world. As the title points out, Dynamic Organizations are 31X more effective at bringing innovations to market and far outperform their peers (Netflix is discussed in detail). But this is not as easy as it seems.This p…
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Our 15 Predictions for Work, Technology, and HR in 2024
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In this podcast I tell the narrative for the 2024 predictions, and why labor shortages, productivity, and dynamic organization models will become core topics this year. I also discuss the new role of DEI, employee activation, labor unions, and what we can expect in the economy. The 15 predictions are all imperatives and our new research should help…
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Employee Activation: An Essential Big Idea For 2024
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This week I introduce a big idea: Employee Activation. This idea, which comes from important work we're doing with Medallia, shows you how to move "beyond engagement" to a whole new world of employee listening and action-taking based on feedback.In the new world of labor shortages, high turnover, unions, and general employee stress, Employee Activa…
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2024 is Here. Is DEI going to DIE? What Do We Do About These Job Numbers?
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2024 is off with a bang. The death or decline of DEI strategies, increased activity among unions, and job numbers in December that predict a secular labor shortage for years ahead.In this podcast I give HR and business leaders some advices on "what to do about DEI programs" in this new political environment, and how to think about this ongoing labo…
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The Big Stories Of 2023 and What To Expect In 2024
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In this podcast I walk through the big business and HR stories of 2023 and what they tell us for the year ahead.2024 looks like a year with a strong economy, continued labor shortages, with employees continuing to take charge. And as you expect, AI will change everything.And there's one big story that defines everything, but you'll have to listen t…
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One Of The Secrets To Success In 2024 Is... Care
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As I look back on the year and think about all the challenges we face in business, I'm reminded of the simple human formula of how we care for each other. This topic, that of "care," is not something people talk about a lot at work. But in many ways it's fundamental to business success. This podcast explores that issue.Additional InformationWorkpla…
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