Retail Is Your Business is a weekly podcast covering the intersection of innovation/technology and business strategy in the world of retail (online and offline, across all industries) -- with a focus on consumer experience. As informed hosts dive deep with insiders -- from industry leaders to cutting edge startup founders -- crucial insights, career journeys, trends, new ideas, and the state and trajectory of the retail industry become accessible with a fun and comfortable morning radio vibe.
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Richard Kestenbaum of Triangle Capital LLC: Part Two
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Richard is a co-founder and Partner of Triangle Capital and has been an investment banker for over 35 years. Richard has a great deal of experience advising clients in merchandising businesses, particularly in the Retail & Consumer sector. Richard sits down with Rob and Rebecca to talk about the supply chain issues and merger and acquisitions. See …
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Richard Kestenbaum of Triangle Capital LLC: Part One
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Richard is a co-founder and Partner of Triangle Capital and has been an investment banker for over 35 years. Richard has a great deal of experience advising clients in merchandising businesses, particularly in the Retail & Consumer sector. Richard discusses the current landscape of retail and what will draw motivate consumers to go back into stores…
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Redefining Lemonade - Bridget Lasda of Calypso
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Bridget Lasda is the Chief Customer Officer for King Juice/Calypso. She joins us to discuss the story behind Calypso, the innovation pipeline that is bringing the brand into different categories, and how their team uses data to better tell the Calypso story. See omnystudio.com/listener for privacy information.…
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A Return to Normal - Troy Fischer of Bridgewater Commons
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Troy Fischer is the Senior General Manager at Bridgewater Commons, a large super regional shopping center in Bridgewater, New Jersey. He joins us to talk about the impact that the pandemic has had on shopping centers, the tenants, the customers, and the vendors. Troy discusses how he has approached the challenges that have come with re-opening, inc…
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The State of Shopping Centers - Gabrielle Licht of Macerich
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Gabrielle Licht sits down with Rob and Rebecca to discuss the current state of shopping centers and office buildings. She talks about how Macerich's Brandbox approaches physical retail for digitally native brands to open and operate stores as as a complement to e-commerce growth. See omnystudio.com/listener for privacy information.…
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Circle of Protection - Karl Wiley of All State Protection Plans
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Karl Wiley, CEO of All State Protection Plans, set out with the goal of adding some much needed innovation to the product protection and extended warranty industry. He sits down with Rebecca and Rob to discuss how they have taken a very different approach to disrupt and turn the industry on its head. See omnystudio.com/listener for privacy informat…
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How Retailers Can Compete In a Fast Moving Environment - Michael Scharff of Evolv
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The retail landscape is unforgiving and hyper-dynamic, and Michael Scharff, Co-Founder/CEO of Evolv (a pioneering AI technology whose Ascend platform enables organizations to optimize digital customer experiences and website performance) has witnessed first-hand the challenges faced by the biggest and the best as they navigate it. He has held senio…
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Precision Guided Shopper Acceleration - Mike Provance of 3x3
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Mike Provance CEO of 3X3 says retailers need to use digital tools to retain one of their strongest assets, the magic of discovery. 3x3 in a joint venture between several multi-generational alcohol industry veterans and Loeb Enterprises is a digital marketing company. It uses a multi pronged approach to follow customer preferences by incorporating p…
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Collecting In-Store Insights in Real Time - Maury Blackman of Premise Data
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Maury Blackman is CEO of Premise Data, a market intelligence platform that allows businesses to collect in-store insights in real time, thanks to a global network of 2.5 million contributors. The platform is used by many Global 2000 businesses to conduct retail audits and "mystery shopper" exercises. Especially during the pandemic, when brands can'…
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Automated Systems to Scale - Richard Schnitzel of Bow Tie Bots
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Richard Schnitzel is founder, head chef and chief bottle washer at his company, Bow Tie Bots, a certified Zapier expert which will leverage the power of software and app integration, to create powerful custom automated workflows -- including marketing and client Intake, client management, fulfillment, and personalized operations training. Richard c…
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Creating a New Gold Standard in Olive Oil and Vinegar - Aishwarya Iyer of Brightland
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From conception, to development, to growth and marketing, Founder/CEO Aishwarya Iyer of Brightland (offering fresher, healthier California extra virgin olive oil and premium double- fermented vinegars, along with scented candles) takes us through the intriguing journey on building a company that sets a new standard for excellence in the oil and vin…
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Headless Checkout - Yvan Boisjoli of Bold Commerce
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In the next 12 months brands’ success will be determined by their ability to adapt their checkout to reach customer touchpoints that span online, offline, voice, social, iOT and more. Yvan Boisjoli, CEO and Co-Founder of Bold Commerce, a technology company that builds specialized ecommerce applications for 90k+ DTC retailers, shares how the next ph…
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Advancing Personal Commerce - Mahmoud Arram of Bluecore
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Mahmoud Arram is Co-founder and CTO of Bluecore, a retail marketing technology that reimagines how retailers communicate with their customers through email marketing and website personalization. He shares how the company is powering retailers to dominate the permanent shift to digital and move at the speed of the consumer through personalized shopp…
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Big Name Retailers vs. Instacart - Rick Watson of RMW Commerce Consulting
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Instacart may be a necessary component to compete in the grocery space because brands expect this kind of functionality in order to get in front of more consumers. Rick Watson, CEO of RMW Commerce Consulting, whose work is centered on supporting investors and management teams incubating and growing direct-to-consumer businesses, offers insights int…
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What Do 200 Brands Say About 2021 Retail Trends? - Stephan Schambach of NewStore
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Stephan Schambach, CEO of NewStore (a mobile platform that enables retailers to run their physical stores on an iPhone) discusses his new report that assessed nearly 200 brands – while many retailers have done a good job of implementing services during COVID to make the customer experience more convenient and safe, like BOPIS and curbside pickup, o…
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Physical Retail: MVP - Christopher Ressa of DLC Management
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Chris Ressa, Senior Vice President of Leasing, Midwest and Northeast, at DLC Management Corp, offers insights into the state and continued relevance of physical retail, bridging to ecommerce, the importance of creative marketing and storytelling, and how companies like his have supported retailers during and through the pandemic. See omnystudio.com…
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Seeing the Re-Opening of Retail - Katie Mitchell of Seen Displays
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Understanding that this is a nervous time for brands as they prepare for the opening of physical retail and events, Seen Displays works with some of the most exciting global brands within the industry to ensure they are ready for inviting their audiences back into physical spaces. Managing Director, of Seen Displays Katie Mitchell boasts a career w…
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Is It Time for a Price Strategy Reboot? - Cheryl Sullivan of DemandTec (an Acoustic Company)
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A proven retail and CPG innovation executive with 30 years’ experience leading teams delivering high-impact products for retailers worldwide, Cheryl Sullivan (President of DemandTec) has spear-headed retail strategy efforts for leading retailers such as Walgreens, PetSmart, Dick's Sporting Goods, Home Depot, Family Dollar, eBags, BJ's, Sally Beauty…
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Rebel in the Energy Drink Category - Doug DuMars of Rebellious Beverage Company
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For nearly 20 years, Doug DuMars worked in finance, managing portfolios for companies like Kraft and Pepsi. Then two years ago, Doug saw a chance to disrupt the energy drink category with Rebellious Infusions; an all-natural, organic product with high levels of antioxidants and zero to low caffeine. Plus they're designed to boost the immune system …
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Leading a 230 Year-Old Startup Into the Next Chapter - Co-CEO Karen Colberg of King Arthur Baking Company
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What does it take to rebrand an iconic company after more than two centuries of history, operating in some ways like a startup, propelling innovation, and navigating through its second pandemic? Co-CEO Karen Colberg shares the inspiring history, ethos, missions, and challenges of King Arthur Baking Company (formerly King Arthur Flour Company). With…
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Reilly Stephens of Retail Prophet - From There to Here
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With a finger on the pulse of all things culture, Retail Prophet’s Director of Insights Reilly Stephens leverages her understanding and network in the music, tech, marketing and advertising industry to keep the team up to speed on grassroots movement and trends. She shares insights on how brands and retailers have navigated the pandemic, opportunit…
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Jon Harari of WindowsWear - Visual Merchandising Database
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42:26
Leading brands, visual creatives, designers, visual merchandisers, architects, vendors and academic institutions worldwide use WindowsWear, reportedly the world’s largest and most comprehensive visual database of retail and e-commerce. Founder/CEO Jon Harari offers insights into how this unique online resource provides competitive research, informa…
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Author and Retail Leader Ron Thurston - Retail Pride
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Retail Pride is about celebrating your accidental career, and the theme of the first book by author Ron Thurston (Vice President of Stores at Intermix, an author and member of the Board of Directors at Goodwill)."Retail Pride: Your Guide to Celebrating Your Accidental Career" is an indispensable guide for every retail employee, manager, and multi-s…
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Kishore Khandavalli of 7T - Integrating Tech Into the Buying Experience
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Passionate about transforming the retail industry, specifically the customer’s buying experience, and integrating technology within that journey, Kishore Khandavalli is the founder of 7T, a custom software development firm that works on projects ranging from mobile apps to large enterprise platforms. He shares how his team recently developed the Fi…
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Tobias Buxhoidt of parcelLab - Regaining Control of the Customer Journey
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The post-sales consumer experience is an area of the customer journey that's overlooked by many retailers. Tobias Buxhoidt, CEO and co-founder of parcelLab, has worked in logistics and warehouse operations for over 20 years and now helps over 500 retailers including Ikea, H&M, Puma, Farfetch, and Nespresso improve their post-sales operations and re…
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Farzan Dehmoubed of Lotus Sustainables - On a Mission to Eliminate Plastic from Shopping
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As the leading manufacturer of reusable bags, Lotus Sustainables has eliminated the need for over 400 million single-use plastic bags. In 2020 the company ranked 144 on the INC 5000 fastest growing companies in America. Founder and CEO Farzan Dehmoube is on a mission to eliminate plastic from shopping with eco-friendly products now available in 15,…
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Lauren PIcasso of Cure Hydration - Quenching a Thirst in Wellness
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Cure Hydration is the only organic beverage with a science-backed formula, plant-based ingredients, no added sugar and has 4x the electrolytes of leading sports drinks. With 75% of people being chronically dehydrated, and the majority of drinks in the $14.5 billion sports & energy beverage market full of sugar and synthetic ingredients. CEO/Co-foun…
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Ben Rodier of Salesfloor - Redefining the Role of Store Associates
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For the first time, e-commerce will not just be a channel for transactions – people can now actually browse and shop online, just like they did in-store. Ben Rodier, Co-Founder & Chief Client Officer at Salesfloor, shares how the company offers a mobile application platform designed for store associates so they can personalize each interaction with…
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Ward Kampf of Northwood Retail - Meeting Consumers Where (and How) They Are
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Northwood Retail leases, manages, and markets a portfolio of community and mixed-use properties across the United States with a concentration in Texas, Colorado, North Carolina, and South Carolina. Northwood Retail's president, Ward Kampf, provides important insights into how consumers are shopping to buy and are more decisive in the decision makin…
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Colin McIntosh of Sheets & Giggles - Selling, Giving, Laughing
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Sustainable direct-to-consumer bedding brand Sheets & Giggles, based in Denver, Colorado, is famous for their naturally cooling eucalyptus lyocell sheets and comforters, their impressive give-back to charitable causes and plating trees for every purchase, and branding and marketing overflowing with humor. Founder/CEO Colin McIntosh shares the origi…
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Phil Duffy of Brain Corp - Robots Being Cobots
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Brain Corp provides autonomous solutions that enable OEMs to turn their manually driven products into intelligent machines. Phil Duffy, Vice President of Product, Program, and UX Design for Brain Corp, talks through the opportunity to leverage accessible automation, expand workforce capacity, improve facility safety, and how the future of retail ro…
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Gennady Sirota of StellaLife - Retailing Intelligent Healing
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StellaLife is a biotech company on a mission to improve people’s lives by offering innovative, natural products to accelerate the healing process while also helping to relieve oral pain as well as reducing the need for opioids. CEO Gennady Sirota shares the passion StellaLife has for customers, innovation, natural healing and social responsibility,…
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Keith Lawes of Casper's Ice Cream - Meeting the Demand for Retailers
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Brands like legacy ice cream brand Casper's have had to work twice as hard to fulfill orders and demands from their over 10,000 retailers who are selling out of ice cream. Keith Lawes, VP of Sales and Marketing at Casper's Ice Cream, provides insights into the company's long history, diversifying the roster of successful products, what retail strat…
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Jeff Hall of Second to None - Driving Customer Experience with Empathy
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Working with a number of the nation's most prominent grocery and convenience store chains to improve their customer experience and satisfaction efforts and results, Founder and President Jeff Hall shares how empathy plays into the impact Second to None makes, and why we've probably experienced the effect of its work. See omnystudio.com/listener for…
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Sanjeev Sularia of Intelligence Node - Empowering Growth with Competitive Insights
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The global pandemic has created a permanent shift in the consumer shopping experience and the strategies retailers should implement to adapt to this new reality. Sanjeev Sularia, CEO and Co-Founder, Intelligence Node shares the mission to empower retailers to grow in the Age of Amazon using data-driven competitive insights and how Intelligence Node…
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Jonathan Wahl of Abbio - Community, Simplicity, Value
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Direct-to-consumer kitchenware brand Abbio is inspiring home cooks through a combination of accessible, professional-grade cookware, unique recipes and educational tools. Co-founder Jonathan Wahl takes us through how Abbio is formulating its path to a meaningful place in the cookware industry, and why the pandemic has offered up an unexpected boost…
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Rory Cutaia of Verb Technology - Connecting with Humans
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Verb's amazing platform, verbLive, is making it possible for retail shops to provide customers with the part of in store shopping that they miss most - human connection (virtually of course). Founder/CEO Rory Cutaia inspires with what is possible now, and how retail and other industries can be deeply affected by this game-changing technology. See o…
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Brian Laney of Alert Tech and Fred Maxik of Healthe Lighting - Making Fitting Rooms Safe Again
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How do you keep a fitting room safe in a pandemic? As apparel retailers move to re-open physical retail locations in a world ravaged by a pandemic, one challenge is that customers simply don’t feel safe in the fitting room. It's crucial to build confidence in the inshore experience with both customers and associates. Two companies, Alert Tech and H…
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Richard Carriere of Cyberlink - Mask Detection Technology for Retail Stores
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As physical retail locations reopen, how do you protect customers and employees alike? Not everyone will comply with mask wearing requirements or expectations, creating a complicated path to keeping people safe while maintaining positive consumer experience. Richard Carriere (Senior VP, Global Marketing & General Manager, US Operations for Cyberlin…
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Guido Campello of Cosabella and Journelle - Lingerie and Longevity
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How does a family owned retail apparel business survive challenge after challenge after challenge, from 9/11 to a hurricane to a pandemic? Guido Campello, Co-Owner of lingerie retailer Cosabella and Journelle, offers insight into a family history of more than 37 years in the lingerie business, and how he took this time to re-evaluate the business w…
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Leslie Voorhees of Anomalie - Custom Wedding Dresses Online
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Anomalie is pioneering a new model in retail supply chains uniquely fit for expansive customization at mass scale. Leslie Vorhees brings an extensive background in mechanical engineering, and career in supply chain management for Nike and Apple. She joins Rebecca Fitts and guest host Marc Raco to discuss how Anaomalie is thriving in the face of a p…
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Jessica Jordan of Jessica Jordan Events - Ready to Mingle
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Explore luxury event-planning and how it is navigating a world of pandemic, business and retailers, with Jessica Jordan Events founder Jessica Jordan. See omnystudio.com/listener for privacy information.Por MouthMedia Network
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Christiane Lemieux of The Inside - In Search of Frictionless Commerce
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One of the leading design entrepreneurs and experts in the US for home décor and furnishings, and author, Christiane Lemieux (Founder of THE INSIDE a new direct-to-consumer home furnishings brand and author of the new book Frictionless) joins Rebecca Fitts and guest host Marc Raco to share huge lessons on why the "future of everything will be fast,…
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Sandra Makarem of The Collective Child - Disrupting Luxury Shopping
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With the visions of disrupting the luxury shopping space, beginning with childrenswear, Venezuela-born CEO/Founder of The Collective Child Sandra Makarem has over a decade of experience in the fashion space, including nearly eight years working as a buyer and a planner at Bloomingdale’s where she managed the performance of several omni-channel depa…
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Ayeshah Abuelhiga of Mason Dixie Biscuits - Everyone Needs a Biscuit!
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Founder/CEO Ayeshah Abuelhiga shares how demand for the "Best Biscuit in America", women-owned, Washington, DC restaurant Mason Dixie Biscuits to create a completely unplanned product that was inspired by loyal customers, resulting in naturally made, fresh, preservative-free products. She also focuses on retail innovation, what makes her products s…
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Dan Bruck of Fasetto - Tech Solutions to Connect the World
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Fasetto, Inc. creates technology solutions for an increasingly connected world. CMO Dan Bruck joins the show on location at CES 2020 in Las Vegas to share the possibilities for brands that comes with unlimited connectivity between people, their content and the devices they use—regardless of platform, device or network. See omnystudio.com/listener f…
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Mark Kohlenberg of WDM Footwear and Accessories - Vertically Integrated Supply Chain
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Mark Kohlenberg, CEO and Founder of WDM Footwear and Accessories, which is a premium leather footwear and accessories company offering turnkey development for private label production, discusses how the company's footwear and accessory production is all vertically integrated and 100% at their own factories in India. This has uniquely positioned the…
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Brandon Hitt of NowMobile - Granting Wishes, Accessorizing Technology
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NowMobile’s lines of portable wireless accessories not only allow you to be productive and entertained while on-the-go; they also give back. Brandon Hitt, Managing Partner of Hitt Brands (introducing solution based, trend-forward items that delight customers across all retail channels), joins on location at CES in Las Vegas. Hitt covers how, for ev…
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Ron Bonacci of Weis Markets - Keeping Pace with Change as a Grocery Retailer
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Ron Bonacci, Vice President of Marketing and Advertising for Weis Markets (a large regional grocery chain headquartered in Sunbury, PA with more than 200 stores in 7 states) shares insights on innovation, eduction, and keeping pace with change as a grocery retailer with Marc Raco and Sterling Hawkins on location at NGA in San Diego. See omnystudio.…
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Brand Marketing and Media in a World with COVID-19
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Jason Schulweis, SVP and Head of Brand Partnerships and Integrated Marketing for Morning Brew, offers crucial insights about current trends within media and marketing due to the impact of COVID-19, how marketers can authentically connect with consumers, and the importance of brand purpose in the face of this new reality. See omnystudio.com/listener…
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