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The economy and the markets are "under surveillance" as we cover the latest in finance, economics and investment. Listen to Jonathan Ferro, Lisa Abramowicz and Annmarie Hordern for the top interviews from Bloomberg Surveillance Television. And join Tom Keene and Paul Sweeney for the best conversations from Bloomberg Surveillance Radio. Watch Surveillance TV LIVE each mornings: http://bit.ly/3P7nstQ. Watch Surveillance Radio LIVE weekday mornings: http://bit.ly/3vTiACF.
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A daily dose of irreverent, offbeat, and informative takes on business & tech news. Hosted by Jon Weigell, Juliet Bennett Rylah, Mark Dent, Ben Berkley, Sara Friedman, Matthew Brown, and Rob Litterst from The Hustle.
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Bloomberg Daybreak delivers today's top stories, with context, in just 15 minutes. Get informed from Bloomberg's 3,000 journalists and analysts.
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America is divided, and it always has been. We're going back to the moment when that split turned into war. This is Uncivil: Gimlet Media's new history podcast, hosted by journalists Jack Hitt and Chenjerai Kumanyika. We ransack the official version of the Civil War, and take on the history you grew up with. We bring you untold stories about covert operations, corruption, resistance, mutiny, counterfeiting, antebellum drones, and so much more. And we connect these forgotten struggles to the ...
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Take a seat at the table and learn about the biggest stories in financial markets, the economy and business. Each week our editors and correspondents explore how economics influences the world we live in and share their insights across a range of topics. From inflation and recession risk to all things crypto and even the commercial success of K-pop, we have you covered. Published every Thursday. If you’re already a subscriber to The Economist, you’ll have full access to all our shows as part ...
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Join Larry Mantle weekdays for lively and in-depth discussions of Los Angeles and Southern California news, politics, science, entertainment, the arts and more. More AirTalk at www.kpcc.org.
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Global business and finance news and discussion from the BBC.
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Diane Rehm’s weekly podcast features newsmakers, writers, artists and thinkers on the issues she cares about most: what’s going on in Washington, ideas that inform, and the latest on living well as we live longer.
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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For centuries, members of the B’doul Bedouin tribe lived in the caves around the ancient city of Petra, Jordan. Then, in the 1980s, the government forced the tribe to move in the name of preserving the geological site for tourists. But if the residents are forced to leave, and if their heritage has been permanently changed, then what exactly is being preserved? SHOW NOTES: Meet The Man Living in The Lost City Carved in Stone Jordan: Petra's tourism authority cracks down on Bedouin cave dwellers The tribes paying the brutal price of conservation “There is no future for Umm Sayhoun” Jordan’s Young Bedouins Are Documenting Their Traditions on TikTok Check out Sami's company Jordan Inspiration Tours Learn about your ad choices: dovetail.prx.org/ad-choices…
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Conteúdo fornecido por Seth Adler. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Seth Adler ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
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CCW Digital: A Customer Service Online Platform
1 Ep. 161: Marketing Expert And Former WSJ Director Of Global Brand Marketing On The 360 Degree View 27:08
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Mais Tarde Mais Tarde Listas Like CurtidoMore times than not, building a 360 degree view of the customer begins with digital marketing and building a positive perception of a product or service before the purchase and post-purchase phase. Today, business leaders are quickly realizing that they need to align marketing with CX to drive customer acquisition before focusing on customer retention and loyalty. In this fireside chat, CCW Digital's Matt Wujciak discusses blending marketing, brand perception, and CX with Wajma Mohseni - marketing expert and former Director Of Global Brand Marketing at the WSJ. Wajma is the Co-founder and co-chair of DJ Green, an environmental initiative at Dow Jones with a network of 300+ global volunteers. She was also the Judge at ANA (Association of National Advertisers) B2B Awards (2021) and the North American Transform Awards (2017). Wajma was also selected for The Asia Society Young Leaders program in 2010.…
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CCW Digital: A Customer Service Online Platform
1 Ep. 160: Google's Rob Lawson On The Future Of Business Messaging 21:26
21:26 Mais Tarde Mais Tarde Listas Like Curtido21:26
Mais Tarde Mais Tarde Listas Like CurtidoCCW Digital's Matt Wujciak and Google's Rob Lawson discuss how Google has turned Search, Maps and more into a conversational experience with Business Messages. Before Google, Rob started (and sometimes sold) companies focussed on mobile advertising, games, communities and messaging. In this fireside chat, you’ll learn: -Different mobile commerce trends -Emerging consumer behaviors in messaging -How to meet customers where they are (and so much more). Rob also touches on how brands like Walmart, Vodafone, Dish, Levi's and JetBlue are successfully using business messaging for customer care, sales/acquisition, and marketing.…
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CCW Digital: A Customer Service Online Platform
1 Ep. 159: WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty 28:06
28:06 Mais Tarde Mais Tarde Listas Like Curtido28:06
Mais Tarde Mais Tarde Listas Like CurtidoChief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to Get Customers to Come Back Again & Again." Topics include: -Shep's number 1 business measurement leaders should be monitoring -Why loyalty programs don't always drive loyalty -Technology driven personalization vs the human touch -Leveraging consumer behavior trends to creat marketable customer experience (and so much more)…
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CCW Digital: A Customer Service Online Platform
1 Ep. 158: What Manufacturing Can Teach Us About Customer Service Operations 32:57
32:57 Mais Tarde Mais Tarde Listas Like Curtido32:57
Mais Tarde Mais Tarde Listas Like CurtidoCCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with Servicenow’s Industries Director, Manufacturing, Joe Mulrooney to discuss: -The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well) -Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce -What the answers and lessons learned from manufacturers and service employees who have matured some of these -As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth .…
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CCW Digital: A Customer Service Online Platform
1 Ep. 157: Leveraging Customer Insights For Exceptional CX 18:11
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Mais Tarde Mais Tarde Listas Like CurtidoCustomer relationships in retail banking are ultimately predicated on trust, but achieving this level of authority isn’t easy, as we continue to see customer behavior evolve. However, at the end of the day, there is always a premium on understanding your customer. In this episode, Paul Brown, Principle Product Manager at OpenText, gives his insight on customer insights and their role in facilitating more meaningful customer relationships. By uncovering deeper insights, companies can capture a more comprehensive picture of their customer to provide consistent, seamless experiences across all channels. This topic, and more, will be discussed in detail at the upcoming Rethink Experiences for Retail Banking Event , a free online event hosted by OpenText. In four informative sessions, speakers will discuss what it takes to win over and engage customers in the digital age. The event takes place on June 24 and will also be available for on-demand viewing.…
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CCW Digital: A Customer Service Online Platform
1 Ep. 156: Building Customer Trust Through Personalized Banking Experiences 23:19
23:19 Mais Tarde Mais Tarde Listas Like Curtido23:19
Mais Tarde Mais Tarde Listas Like CurtidoConvenient digital experiences have become table stakes in the hypercompetitive world of retail banking. True brand differentiation -- and lasting customer loyalty -- hinges on securing trust through personalized experiences at every moment of truth. What does it take to deliver that degree of personalization and trust in the digital world? How do we stand out from the crowd - not just in terms of our offering - but in terms of our values? How can we improve the efficacy and conversion rates of our activities? Ahead of his speaking session at Rethinking Experiences for Retail Banking , a free online event taking place on June 24 and subsequently available on-demand, Guy Hellier, VP of Product Management, Digital Experience at OpenText, answers these questions and more on the CCW Digital Podcast. Secure your free spot in the upcoming event here .…
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CCW Digital: A Customer Service Online Platform
1 Ep. 155: Why Digital CX Platforms Matter Now More Than Ever 24:23
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Mais Tarde Mais Tarde Listas Like CurtidoOver time banks have built a unique blend of technologies, processes, and culture to address customer requirements. One of the challenges retail banks face today is understanding their toolbox of IT architecture to deliver on their brand promise. As customer experience becomes the major differentiator, uncovering improvement areas to create more value is an essential step in their strategy, as well as for consumers. This topic will take center stage at the upcoming Rethink Experiences for Retail Banking , a free online event hosted by OpenText. Across four engaging sessions, the insightful speakers will reveal what it takes to win customers through personalized, seamless, digital experiences. The event takes place on June 24 and will be available for on-demand viewing. Register here .…
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CCW Digital: A Customer Service Online Platform
1 Ep. 154: The Difference Between Remote Work And Work-From-Home 48:16
48:16 Mais Tarde Mais Tarde Listas Like Curtido48:16
Mais Tarde Mais Tarde Listas Like CurtidoIs remote work really the future, or will there be more of a hybrid policy? Will companies offer remote work as a perk to senior level employees only, or for everyone? Will certain departments come into the office some days out the week while others are in an office every day? How will this influence leasing costs for office space? And arguably most importantly, how will your company's policy affect the living arrangements of it’s employees? Nearly half way into 2021, many of these questions are still unanswered. CCW Digital Analysts, Matt Wujciak and Brian Cantor dive into remote work vs. work-from-home, and the effects it's having on the employee and customer experience.…
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CCW Digital: A Customer Service Online Platform
1 Ep. 153: How Vaccine Management Is Transforming Healthcare (And Customer Service) 32:16
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Mais Tarde Mais Tarde Listas Like CurtidoOn this special episode sponsored by ServiceNow, CCW Digital's lead analysts Brian Cantor and Matt Wujciak sit down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole. Topics include: -Insights from Mike's recent interview with Forbes on vaccine distribution and administration. -The future of self-service. -AI and automation's greatest impacts on customer experience. -Digitized workflows (and so much more). For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges.…
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CCW Digital: A Customer Service Online Platform
1 Ep. 152: Loris CEO On Building Better Customer Conversations And Employee Training With AI 28:52
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Mais Tarde Mais Tarde Listas Like CurtidoJoin a high-level conversation with CCW Digital Analyst, Matt Wujciak and Loris CEO, Etie Hertz as Etie covers the future of customer service, agent/employee training, digital channels, and consumer behavior. Etie is the CEO of Loris, an AI tool that provides real time coaching to customer service agents as they navigate hard conversations. Loris provides dynamic text suggestions to agents who are helping customers via digital channels including chat, email, SMS and messaging. Etie began his career as a corporate attorney at a large, multinational firm focusing on M&A and Venture Capital. He left in ‘07 to start an investing company and that led him to start several businesses - some of which failed and a few that succeeded. In 2008 he founded a payments company that he sold in 2015 to ShopKeep--the first iPad based point of sale company (preceding even Square). He served as the CRO at Shopkeep, which was then acquired by Lightspeed, a publicly traded Point of Sale company. Now, as the CEO of Loris, he's empowering the world’s fastest-growing companies to have better conversations with their customers. Learn how at loris.ai…
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CCW Digital: A Customer Service Online Platform
1 Ep. 151: Mastercard CMO Covers The Biggest Challenges And Opportunities In Marketing Today 39:40
39:40 Mais Tarde Mais Tarde Listas Like Curtido39:40
Mais Tarde Mais Tarde Listas Like CurtidoMastercard Chief Marketing Officer, Raja Rajamannar has been recognized by Business Insider as the top 25 Most Innovative CMOs in the World, and Forbes as the 2018 Top 5 Most Influential CMO’s in the world. In this episode, Raja joins CCW Digital Analyst Matt Wujciak to discuss lessons from his new book, Quantum Marketing.…
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CCW Digital: A Customer Service Online Platform
1 Ep. 150: Bestselling Author, Consultant, And Behaviorist Michael Levitt On Avoiding Burnout 34:54
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Mais Tarde Mais Tarde Listas Like CurtidoMichael Levitt is a Fortune 500 consultant, #1 bestselling author, and host of the Breakfast Leadership Show, a top 200 podcast on iTunes. He is a 2x Top 20 Global Thought Leader on Culture with Thinkers360. He's also a Cognitive Behavioral Therapist, speaker, and columnist for CEOWORLD magazine. Join Michael as he sits down with CCW Digital's Analyst and Writer, Matt Wujciak, to talk about the rise of corporate "burnout."…
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CCW Digital: A Customer Service Online Platform
1 Ep. 149: How The Middle East's Largest Retail Operator Focuses on The Employee Experience 19:00
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Mais Tarde Mais Tarde Listas Like CurtidoIt's no secret that delivering quality employee experiences results in quality customer experiences. But it's easier said than done. Chalhoub Group, the largest retail operator in the Middle East focuses on employees first. Here's what their Head of People Experience, Rhency Padilla had to say on the topic, following Qualtrics' Work Different event.…
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CCW Digital: A Customer Service Online Platform
1 Ep. 148: How America's Largest Home® Delivered Marketable CX During A Pandemic 20:32
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Mais Tarde Mais Tarde Listas Like CurtidoFollowing the Qualtrics Work Different event, we sat down with Peggy Dalman, Biltmore's Director of Guest Intelligence to discuss how the historic house museum and tourist attraction used consumer data to deliver the right marketing tactics and desirable customer experiences.
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CCW Digital: A Customer Service Online Platform
1 Ep. 147: Increasing Employee Productivity - An Interview With The CommunityWFM CEO 23:27
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Mais Tarde Mais Tarde Listas Like CurtidoMatt Wujciak and Daryl Gonos discuss the results of a modern workforce management solution - one of the most important yet overlooked tools in employee management and productivity.
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CCW Digital: A Customer Service Online Platform
1 Ep. 146: How Freshly Turned CX Speed Into A Competitive Advantage 26:50
26:50 Mais Tarde Mais Tarde Listas Like Curtido26:50
Mais Tarde Mais Tarde Listas Like CurtidoFreshly's VP of Customer Experience, Colin Crowley, (recently featured in the WSJ) discusses how the meal subscription delivery service has been capitalizing on speed of service during the pandemic.
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CCW Digital: A Customer Service Online Platform
1 Ep. 145: Emerging Digital Channels In Customer Experience 21:37
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Mais Tarde Mais Tarde Listas Like CurtidoBestselling author and former CX and social media leader at McDonald's, Discover, and Humana, Dan Gingiss, and CCW Digital writer and analyst, Matt Wujciak talk about emerging engagement channels in CX, marketing, and customer service.
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CCW Digital: A Customer Service Online Platform
1 Ep. 144: Shep Hyken And Matt Wujciak On CX After A Pandemic 22:32
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Mais Tarde Mais Tarde Listas Like CurtidoCX is changing and you don't want to fall behind. Tune in to this episode to learn some best practices and consumer behavior trends on navigating the customer experience during and after the COVID-19 era.
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CCW Digital: A Customer Service Online Platform
1 Ep. 143: The Shared Values Of Sports, Business, And Life 21:05
21:05 Mais Tarde Mais Tarde Listas Like Curtido21:05
Mais Tarde Mais Tarde Listas Like CurtidoAn interview with the Thuzio Co-Founders - Tiki Barber (former New York Giants running back and current CBS Talk Show Host), and Jared Augustine (current CEO of Thuzio, CEO of Julius Influencer Marketing, and former Director at Seamless - now Grubhub).
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CCW Digital: A Customer Service Online Platform
Lyft Product Manager and Social Media Leader, Chris Vetrano, discusses Lyft's social media strategies with CCW Digital's Matt Wujciak. Learn how to combine and capitalize on CX and Digital Marketing with the right tools and strategies.
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CCW Digital: A Customer Service Online Platform
1 Ep. 141: Putting Employees At The Heart Of Your Business 11:01
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Mais Tarde Mais Tarde Listas Like CurtidoCX consultant, keynote speaker, CEO, and Forbes Councils member, Annette Franz (The 100 Most Influential Tech Women on Twitter by Business Insider) covers the importance of EX (employee experience) and how it translates to CX (customer experience) in this chat on employee engagement.
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CCW Digital: A Customer Service Online Platform
WSJ and NYT bestselling author, Shep Hyken discusses some of his latest work on delivering amazing customer service and experiences. In this podcast, Shep shares classic service-driven inisights and comical personal stories.
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CCW Digital: A Customer Service Online Platform
1 Ep. 139: Verizon On Humanization And Digital Personalization 11:19
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CCW Digital: A Customer Service Online Platform
1 Ep. 138: Former Microsoft Leader On The Future Of The Contact Center 15:16
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CCW Digital: A Customer Service Online Platform
Low-touch, automated interactions are all the rage in many industries, including the travel and hospitality space. How is this rise of bots impacting the ability to make a human connection? Reservations.com co-founder Mahesh Chaddah, who believes passionately in the human touch, shares his take on where agents and bots fit into the contact center of the future.…
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CCW Digital: A Customer Service Online Platform
In this two-part episode from CCW Austin, we welcome Stacey Haynes from Fossil and Aransas Savas from WW (formerly Weight Watchers). Stacey begins by revealing how to make the most of customer experience partnerships, while Aransas shares how to make purposeful design the centerpiece of your customer contact (and business) strategy.…
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CCW Digital: A Customer Service Online Platform
1 Ep. 135: Comcast On Building Customer Trust 8:18
8:18 Mais Tarde Mais Tarde Listas Like Curtido8:18
Mais Tarde Mais Tarde Listas Like CurtidoFrom newsworthy security breaches to "low-touch" digital channels, customers are justified in having trust issues. Do not, however, let them question YOUR experience. Take Luke's advice, and learn how to make your entire omnichannel experience secure, customer-centric, frictionless and personalized.
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CCW Digital: A Customer Service Online Platform
1 Ep. 134: Unlocking Your Contact Center's Superpowers 11:41
11:41 Mais Tarde Mais Tarde Listas Like Curtido11:41
Mais Tarde Mais Tarde Listas Like CurtidoLive from CCW Austin, "Wonder-FULL" author Kelly Radi reveals how to unleash your inner superpowers, which will in turn help your team members play to their strengths. The result will be a better, more empowering office dynamic -- and a better, more customer-centric engagement experience.
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CCW Digital: A Customer Service Online Platform
Is customer engagement moving away from voice? Not according to Manny Marrero from Getaroom, whose company continues to make the voice channel its priority. Reliance on a conventional channel does not, however, mean the company is averse to using advanced analytics technology to make more meaningful customer connections.…
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CCW Digital: A Customer Service Online Platform
1 Ep. 132: BNY Mellon Pershing on Data-Driven Customer Centricity 12:50
12:50 Mais Tarde Mais Tarde Listas Like Curtido12:50
Mais Tarde Mais Tarde Listas Like CurtidoThe customer experience is too important to leave to chance or guesswork. Let Trent Haynes from BNY Mellon Pershing and Brian LaRoche from CallMiner reveal how a deeper approach to analytics can help you better understand your customer -- and better position your agents for success.
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Entrepreneurship empowers everyone
…
continue reading
The economy and the markets are "under surveillance" as we cover the latest in finance, economics and investment. Listen to Jonathan Ferro, Lisa Abramowicz and Annmarie Hordern for the top interviews from Bloomberg Surveillance Television. And join Tom Keene and Paul Sweeney for the best conversations from Bloomberg Surveillance Radio. Watch Surveillance TV LIVE each mornings: http://bit.ly/3P7nstQ. Watch Surveillance Radio LIVE weekday mornings: http://bit.ly/3vTiACF.
…
continue reading
A daily dose of irreverent, offbeat, and informative takes on business & tech news. Hosted by Jon Weigell, Juliet Bennett Rylah, Mark Dent, Ben Berkley, Sara Friedman, Matthew Brown, and Rob Litterst from The Hustle.
…
continue reading
Bloomberg Daybreak delivers today's top stories, with context, in just 15 minutes. Get informed from Bloomberg's 3,000 journalists and analysts.
…
continue reading
America is divided, and it always has been. We're going back to the moment when that split turned into war. This is Uncivil: Gimlet Media's new history podcast, hosted by journalists Jack Hitt and Chenjerai Kumanyika. We ransack the official version of the Civil War, and take on the history you grew up with. We bring you untold stories about covert operations, corruption, resistance, mutiny, counterfeiting, antebellum drones, and so much more. And we connect these forgotten struggles to the ...
…
continue reading
Take a seat at the table and learn about the biggest stories in financial markets, the economy and business. Each week our editors and correspondents explore how economics influences the world we live in and share their insights across a range of topics. From inflation and recession risk to all things crypto and even the commercial success of K-pop, we have you covered. Published every Thursday. If you’re already a subscriber to The Economist, you’ll have full access to all our shows as part ...
…
continue reading
Join Larry Mantle weekdays for lively and in-depth discussions of Los Angeles and Southern California news, politics, science, entertainment, the arts and more. More AirTalk at www.kpcc.org.
…
continue reading
Global business and finance news and discussion from the BBC.
…
continue reading
Diane Rehm’s weekly podcast features newsmakers, writers, artists and thinkers on the issues she cares about most: what’s going on in Washington, ideas that inform, and the latest on living well as we live longer.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
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