We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Even those blessed with heavenly visions must work toward holiness. Sister Lucia, known for her strong will and impatience, recognized her faults and made a conscious effort to overcome them. In this episode, Barb Ernster and Katie Moran discuss Lucia’s personal self-examination, where she identified struggles with pride, self-love, lack of charity, and spiritual discipline. Her honest reflection serves as a guide for us, especially during Lent, to examine our own weaknesses and grow in virtue. Through her journey, we learn that holiness is not given but earned through daily sacrifice, humility, and surrender to God’s will.…
In this episode of Fatima Today, Barb Ernster and Katie Moran continue their discussion on St. Jacinta’s example of sacrifice and suffering, especially during Lent. They explore how St. Jacinta and St. Francisco embraced small sacrifices with love to help save souls and grow closer to God. Learn how we can follow their example by offering up our own sacrifices, like fasting, almsgiving, and prayer, to deepen our spiritual journey this Lent.…
In this episode of Fatima Today, Barb Ernster and Katie Moran talk about St. Joseph—who he was, his family background, and how the Church came to understand his special role. Saints and theologians have taught that he was made holy before birth, like St. John the Baptist, and that he and Mary remained virgins in their marriage. This understanding also helps explain Mary’s question at the Annunciation. The episode also highlights the many important titles God gave St. Joseph to guide and protect Jesus and Mary.…
In this episode of Fatima Today, Barb Ernster and Katie Moran discuss the importance of penance during Lent. Katie shares insights into Byzantine Catholic traditions, including the Moleben prayer service and the Pre-Sanctified Liturgy, which differ from the Roman Catholic Stations of the Cross. They also explore the Blessed Mother’s role in establishing the Stations and reflect on the sufferings of Christ as revealed by mystics like Anne Catherine Emmerich.…
In this episode of *Fatima Today*, hosts Barb Ernst and Katie Moran discuss the season of Lent and the powerful example of penance set by the Fatima children, especially St. Jacinta's extraordinary embrace of sacrifice. Katie also shares insights into the Eastern Catholic Lenten traditions, which begin on March 3 and include fasting from meat, dairy, and eggs. Together, they reflect on how our daily duties, embraced with love and patience, can be the most meaningful form of penance. Tune in for inspiration on deepening your Lenten journey!…
Barb Ernster and Katie Moran discuss the holy lives and sacrifices of Sts. Jacinta and Francisco, their devotion to the Hidden Jesus, and their desire to bring comfort to the Hearts of Jesus and Mary through suffering. They also explore the importance of First Saturday and First Friday devotions in receiving God’s graces.…
On the 20th anniversary of Sister Lucia’s passing, hosts Barb Ernster and Katie Moran reflect on her life, her memories of St. Jacinta, and her deep love for the Holy Eucharist—the Hidden Jesus. They discuss Lucia’s perseverance, her mission to spread devotion to the Immaculate Heart, and the sacrifices she embraced after the apparitions. The episode also highlights Lucia’s recorded words about Jacinta’s spiritual insights and promotes the books A Pathway Under the Gaze of Mary and Mary’s Gentle Path.…
Barb Ernster and Katie Moran share St. Jacinta’s wisdom on daily duty, patience in suffering, and the joy of Confession. Learn how her lessons can help strengthen your faith today.
In this episode of Fatima Today, Barb Ernster and Katie Moran share the wisdom of St. Jacinta Marto through Mother Maria Godinho, who cared for her in her final days. They discuss two important lessons—living simply and being kind, even to difficult people. These teachings are still relevant today, especially as we prepare for Lent.…
David Carollo and John Paul Gutschke discuss how the message of Fatima can inspire a new generation. With practical insights into using social media, dynamic events, and authentic community experiences, they explore how young people can encounter the faith and find true happiness in a world of uncertainty. Learn how small, daily acts of love and prayer, especially the Five First Saturdays devotion, can transform lives and bring hope to the future.…
Discover how St. Stephen’s martyrdom outside the Damascus Gate planted the seeds of Saul’s conversion to St. Paul. Once a fierce persecutor of Christians, Paul’s life was forever changed by this event, leading him to become a great teacher and preacher of the Gospel. A powerful story of faith, transformation, and God’s providence.…
Join Barb Ernster and Katie Moran as they reflect on the Holy Family's role in the Christmas story and the message of Fatima. Discover how their virtues of love, humility, and spiritual growth can guide families today amidst the challenges of modern life.
Barb Ernster and Katie Moran discuss the First Saturday Devotion as we approach its 100th anniversary. Learn about its powerful promises, how it repairs the Immaculate Heart, and why it’s more relevant than ever. Discover how this simple practice can bring peace to your life and the world.
In this episode of Fatima Today, Barb Ernster and Katie Moran discuss St. Jacinta’s insights about marriage, shared by the Blessed Mother. Learn how her message calls us to reflect on the sanctity of marriage and the importance of living it with faith and devotion
In this episode of Fatima Today, hosts Barb Ernster and Katie Moran continue their series on St. Jacinta Marto, focusing on her visions of war and her warnings for our world today. They discuss how her experiences remind us of the impact of sin and the urgent need for prayer. Jacinta’s prophetic insights, given by the Blessed Mother, call us to seek peace and offer hope for healing through devotion and prayer. Join us as we explore Jacinta's powerful message and its relevance in today's troubled times.…
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