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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Free Food For Thought
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Free Food for Thought is a student-run, student focused podcast that seeks to feed intellectual curiosity. We interview renowned speakers, thought leaders, and anyone else we think has an idea worth hearing!
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137 episódios
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Conteúdo fornecido por FF4T. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por FF4T ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
Free Food for Thought is a student-run, student focused podcast that seeks to feed intellectual curiosity. We interview renowned speakers, thought leaders, and anyone else we think has an idea worth hearing!
…
continue reading
137 episódios
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1 Amos N. Guiora and Navigating Conflict & Law 28:18
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Join Kimi as she interviews Israeli-American professor of law, Amos N. Guiora. Guiora has published extensively on issues related to national security, interrogation, religion and terrorism, the limits of power, human rights, and political and bystander complicity. In this episode, Guiora shares his career path, and discusses his role in implementing the Oslo Accords. He contrasts the Israeli and U.S. legal systems, and emphasizes Israel’s legal doctrine requiring soldiers to refuse illegal orders. Guiora also discusses the factors involved in educating IDF soldiers on ethical conduct in conflict zones.…

1 Dan Koeppel on Investigative Journalism and the Banana Crisis 37:56
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Join Emma as she interviews American author and columnist, Dan Koeppel, whose work incorporates investigative journalism, science, and adventure. In this episode, Koeppel discusses his research on the banana disease crisis, which inspired his book Banana: "The Fate of the Fruit that Changed the World." Tune in to learn about his research process, archival exploration, and the challenges Koeppel experienced while drafting.…
Join Emma and Grace as they have the pleasure of interviewing Lerone Martin, the Martin Luther King, Jr., Centennial Professor and Director of the Martin Luther King, Jr., Research and Education Institute at Stanford University. In this lively discussion, Martin discusses his unique career path, and MLK's role as a relevant, insightful, and challenging conversation partner when engaging with the ethical, moral, and political dilemmas of today.…

1 Reyna Grande and the Resilience of the Mexican-American Experience 22:25
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Join Emma as she interviews Reyna Grande, a best-selling Mexican-American author known for her memoirs, as she reflects on her experience as an undocumented child immigrant from Mexico to the U.S. In this episode, Grande's discusses how her experiences have informed her writings, her unique perspective on the American Dream, and the significance of the Mexican-American community.…

1 Jared Loggins and Emily Bernard on the Intersection of Personal and Political Narratives and Navigating Today's Media Landscape 57:54
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Join Avi and Luke for an engaging discussion with Jared Loggins and Emily Bernard as they delve into the significance of personal narratives, the value of revisiting foundational texts and historical accounts to uncover truth, and the cultivation of a responsible community. This conversation promises to illuminate how individual stories and historical context shape our understanding of responsibility and truth in today's society.…

1 Melvin Rogers on Navigating Race, History, and Responsibility 43:42
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Join Daniel and Violet as they interview Melvin Rogers, an established academic, as they discuss James Baldwin and topics surrounding the evolving meanings of freedom and equality, the confrontation of historic racial inequality, identity, and American Democracy.

1 Ellen Oacha on Being the First Hispanic Woman to go to Space 22:41
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Join Ryan as he sits down with Ellen to discuss her background as the first Hispanic woman to enter Space in 1993, the second female director of NASA's Johnson Space Center, and more. They discuss her career at NASA, challenges she faced, and the future of space exploration.

1 Michelle Dowd on Foraging and Surviving A Family Cult 30:47
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Natalie and Grace interview Michelle on her experience growing up in a family cult, encapsulating the emotional and physical barriers she faced while learning how to forage and live off the land her cult owned.

1 Amit Ahuja on Indian Politics, Democracy, and Identity 23:27
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Ellie and Natalie sit down with Professor Ahuja to discuss India's democratic framework, ethnic parties, and more.

1 Ruben Piñuelas on His Second Chance at Life 37:59
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Wrongfully convicted and sentenced to 60 years to life in prison, Ruben Piñuelas began studying the law in his solitary confinement cell, which led to his exoneration. Join us as Caren interviews Ruben on his experience and reflections upon being released.

1 Robert Hass and Brenda Hillman on Exploring the Poet's Role in Society and Self 30:43
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Natalie and Kimmy sit down with Robert and Brenda to discuss poetry's role in modern society, the evolution of poetry's role throughout time, and the mechanisms that shape its meaning.

1 Memo Akten on Art, Technology, and the Human Experience 30:58
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Tudor and Lucy sit down with Memo to discuss the intersection of art, technology, and the human experience. Together, they unpack speculative simulations, data dramatizations, and the influence of AI on art.

1 Sohrab Ahmari and Jason Riley on the News Industry, Partisanship, and Immigration 26:45
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Rohan sits down with Sohrab and Jason to discuss the evolving news industry, partisanship, populism, border security, and the impact of immigration on the 2024 election.

1 Richard Ross on Juveniles in Detention Centers 32:56
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Lucy sits down with Richard to discuss his Juvenile in Justice project, restorative justice, and family structures.
Ryan sits down with Dean Logan to explore his upbringing, career journey, election administration, the role of election watchdogs, and more. Dean Logan is the Registrar-Recorder/County Clerk for Los Angeles County, California -- the nation’s largest, most diverse local election jurisdiction serving more than 5.7 million registered voters. In addition to election administration, his office records real property documents; maintains vital records; performs civil marriage ceremonies; and processes business filings. He holds degrees in Organizational Leadership from Azusa Pacific University and a Master of Public Administration from the Evans School of Public Policy and Governance at the University of Washington. Mr. Logan is currently President of the County Recorders Association of California, past-President of the California Association of Clerks and Election Officials and serves on the Board of Directors for the National Election Center. Additionally, he is Vice President for the United States on the Board for the American Conference of Subnational Electoral Organizations for Electoral Transparency (CAOESTE). Mr. Logan sits on Advisory Boards for the Electoral Psychology Observatory at the London School of Economics, the MIT Election Data and Science Lab, Auburn University’s Graduate Certificate in Election Administration, University of California Riverside’s Design Thinking Executive Program, and the California State University, Northridge Master of Public Administration Program where he teaches courses on Organizational Leadership, Public Sector Management, Intergovernmental Relations, and Strategic Management.…
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