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The Importance of Inclusivity in Customer Experience
Manage episode 435582111 series 3554623
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Join Jess Cervellon as she chats with Ashley Harris, the dynamic force behind transforming customer experiences at various leading brands, including Caraway. Ashley shares her experience from working with subscription services to one-time purchase models and how creating a strong, resonant brand is key to success.
Jess and Ashley dive into the importance of internal CX management, using AI as a support tool, and building authentic relationships with customers. This episode is essential listening for anyone wanting to elevate their customer experience strategies.
What’s inside The Juice this week?
00:00 Introduction and Ashley Harris’s Journey in Customer Experience
05:50 Creating a Strong Brand Across Multiple Merchants
13:00 Overcoming Customer Support Challenges in Different Retail Environments
20:30 The Role of AI in Enhancing Customer Experience
28:45 Importance of Internal Management and Training in CX
35:15 Authenticity in Job Interviews and Finding the Right Fit
44:00 Building Trust and Engagement through Proactive Customer Communication
52:25 The Impact of Inclusivity on Customer Experience
Don’t miss this episode if you want to understand the intricacies of customer experience management, the power of proactive service, and how to truly prioritize your customers.
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🧃 The Juice with Jess is powered by Kustomer. Want to learn how Kustomer can amp up your brand? Check out [www.kustomer.com] and book a demo here: [https://www.kustomer.com/demo/]
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Connect with Jess on
LinkedIn: https://www.linkedin.com/in/jess-cervellon/
Instagram: https://instagram.com/jess.cervellon
Weekly newsletter: https://sundaypostcards.beehiiv.com/
X/Twitter: https://twitter.com/justjessssss
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Contact Ashley Harris: https://www.linkedin.com/in/ashleymacy/
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