Fundamentals of Early Field Results

Accendo Reliability Webinar Series

Fundamentals of Early Field Results

podcast episode with speaker Fred Schenkelberg

At least one group called this the Delta Phase.' It is the period shortly after launching a product and provides a unique opportunity to reduce future field failures and improve customer satisfaction dramatically. The idea is to aggressively identify and resolve any field issues identified by your customers.

There are a couple of ways to implement the Delta Phase with your product launch. Yet, it requires creating a team from the design/development team that has the authority and capability to implement design changes quickly.

Let's explore the concept of a delta phase and how to implement it in your organization. Plus, let’s examine a few situations that make significant short and long-term reductions in the field failure rate.

This Accendo Reliability webinar was originally broadcast on 12 November 2024.

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To view the recorded video, visit the webinar page.

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