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Layoff Your Staff/ Lose Your Customers: Customer Success with Shauna Osborne, Customer Success Scion
Manage episode 361679213 series 3382955
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When an organization lays off a large number of staff, their balance sheets see immediate relief. In the short run, companies save on the employees' salary and benefits, but who is tracking the figures for the long run? Few if any companies track the long-term effects of letting go of staff, but by far the greatest area impacted by less staff is the breakdown of the organization's relationship with their customers. Join Agile Unemployment host Sabina Sulat and special guest, Chief Customer Officer and Customer Success Evangelist, Shauna Osborne as they discuss the long-range impact of what happens when clients lose their faith in an organization because of fractured relationships and toxic cultures. A must-listen for any HR or business leader.
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