From Introverted Office Manager to Empathetic CEO: One Woman's Journey to Lead with Compassion

Business Legacy

Discover the unexpected journey of Miri Offir, CEO of 911 Restoration, from a reluctant move to the US to building a legacy of empathy and unity. Her story of starting from the bottom and rising to the top through a different approach to leadership will inspire you. Miri emphasized the emotional impact on clients dealing with property damage and highlighted the significance of empathy in understanding and addressing their needs. The conversation also delved into the power of effective communication, the impact of tonality in conversations, and the importance of leadership styles focused on empathy and meaningful connections. Miri's mission to create a better world through empathy and unity serves as an inspiring example for those looking to make a positive impact in their communities and professional spheres. Her unique approach to leadership challenges traditional perceptions of corporate leadership, making this episode a valuable resource for individuals seeking to lead with empathy and make a difference in their communities.

In this episode, we cover:

• How to embrace empathy as a powerful tool for building a lasting legacy in business.

• How to overcome the unique leadership challenges faced in the restoration industry.

• The pivotal role of digital marketing for franchises and its impact on business growth.

The key moments in this episode are: 00:00:00 - Introduction to Legacy Podcast 00:00:47 - Interview with Miri Offir 00:03:33 - Transition into Franchising 00:06:33 - The Role of Empathy in Business 00:11:39 - Personal Growth and Leadership 00:16:06 - Learning from Mistakes in Customer Service 00:18:01 - Recognizing Impact Through Listening 00:19:46 - Leading Through Individuality 00:20:53 - CEO Approachability and Support 00:21:17 - Creating Unity and Empathy Through Leadership

• Legacy Podcast: For more information about the Legacy Podcast and its co-hosts, visit businesslegacypodcast.com.
• 911 Restoration Website: To learn more about 911 Restoration and their services, visit 911restoration.com or 911restorationfranchises.com.
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• For more information: Visit businesslegacypodcast.com to access the shownotes and additional resources on the episode.