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Episode 182 - Customer Escalations and Unusual Finds in Car Trunks With Auto Shop Follow Up
Manage episode 440198274 series 3438797
Conteúdo fornecido por David Roman & Lucas Underwood, David Roman, and Lucas Underwood. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por David Roman & Lucas Underwood, David Roman, and Lucas Underwood ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
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In this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Lucas humorously recounts an incident involving David spilling Mountain Dew during a recording session, which was caught on video. They delve into the challenges of customer interactions and the importance of follow-up strategies in the auto repair industry. Additionally, the hosts and guests share intriguing stories about surprising finds in car trunks, from personal belongings to illicit items.
00:00 Mountain Dew mishap causes laughter and mess.
09:36 Encourage visiting shop in town, emphasizing twang.
15:49 Awful car delivery ends in tragic dog incident.
21:25 Feedback varies, escalations often seem inconsequential.
21:58 Customer complaints about air freshener usage.
30:48 Dad and I visit a mysterious room.
34:44 Police officer in car wreck found drugs.
38:20 Customer left without paying, truck hidden, sheriff called.
43:27 Disagreement over blue substance at work.
51:09 Upset about sharing info, denies selling anything.
59:18 Rant about customer's $50 air filter complaint.
01:01:48 Driving slowly to avoid other people, disliking traffic.
01:07:25 Childhood curiosity about truckers and road rage.
01:10:59 Let the cats be and leave them.
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