Working with an Outsourced IT Business Manager

Community IT Innovators Nonprofit Technology Topics

Community IT CEO Johan Hammerstrom moderates a presentation from Steve Longenecker and Pat Sprehe about Community IT’s approach to outsourced IT for nonprofits and how clients can benefit from our IT Business Manager model. They give tips and offer examples on maximizing the relationship with IT experts who can help you match the IT you need with your business strategy.
Key Takeaways

• Many nonprofits enter a relationship with outsourced IT after building up technical debt by underinvesting in their infrastructure. Once the immediate needs are met, a new MSP may or may not be able to help the nonprofit with strategy.
• Community IT believes in a partnership with nonprofit clients in order to address strategic needs. The IT Business Manager at Community IT has a technical background but is also versed in Business Relationship Management. ITBMs can perform many functions to provide feedback and advice on IT investments, projects, and budget issues, in addition to providing all the basic services and expertise needed for day-to-day IT management.
• Many factors impact the relationship of a nonprofit with an outsourced IT provider. In this podcast, Steve and Pat touch on several aspects you can pursue to help your partnership succeed, including finding an MSP with a culture of transparency, professionalism and respect. Within your nonprofit you can also develop and encourage a sense of IT ownership, an understanding of your internal culture, and a belief in the return on investment of nonprofit IT.

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Thanks for listening.