165: The Closer

Customer Service Revolution

Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse?

On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncover the secrets behind reducing non-revenue inquiries and boosting overall service efficiency, setting the stage for a revolution in customer and employee experiences.

John welcomes Bob King, the brilliant mind behind “The Joy of Closing.” From his roots in filmmaking to becoming a sales expert, Bob shares his fascinating journey and the pivotal lessons learned along the way. Discover how building trust with customers and crafting clear, effective presentations can turn any salesperson into a closer. Bob provides insights into the nuances of sales, emphasizing the distinction between simply presenting a product and genuinely addressing customer resistance to secure a sale.

Finally, we dive into the art of successful sales pitches and the importance of genuine human interactions. Learn the strategies for creating urgency without pressure, handling price objections effectively, and identifying essential skills in potential sales candidates. The episode wraps up with a discussion on embracing challenges and thriving under pressure. Hear personal stories illustrating how resilience and a positive mindset can guide companies through tough times, ensuring that every challenge becomes an opportunity for growth and excellence.

Join us for an episode teeming with actionable insights and inspiring stories to help you elevate your customer service and sales skills to new heights.

Here are just a few takeaways:

• Transforming customer service operations by addressing website defects

• Insights on reducing non-revenue inquiries to boost customer satisfaction

• Bob King's path from filmmaking to sales expertise

• The importance of storytelling and trust in closing sales

• Making the distinction between salespeople and closers and the value they bring

• Effective strategies for handling price objections and creating urgency

• Some personal stories on thriving under pressure and leading with resilience

Resources mentioned:

thedijuliusgroup.com/the-customer-service-revolution-podcast

thedijuliusgroup.com/project/cx-executive-academy

thedijuliusgroup.com/project/exea

thedijuliusgroup.com/blog

Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale

www.joyofclosing.com

[e-mail]

www.tiktok.com/@joyfulcloser

www.thedijuliusgroup.com

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EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.