013 - How to Link HR Management with Driving Customer Service in your Business

Engage - The Human Resource Podcast Show

In episode 13 of Engage, Alistair discusses the importance of linking HR management with customer service in your business. Businesses invest in developing their employees, either via internal or external courses, but often don’t measure the effectiveness, or check this training is embedded. Via HR management, you can ensure customer service training is embedded and that your people deliver the great service your customers expect, ensuring you get the value from your training. A good way to measure the effectiveness is to carry out observations, ensuring your management team are trained and there is a framework to carry out observations. You want to catch people doing the right things, and give them feedback, but you also want to ensure anyone not doing what you expect that you can tackle this as quickly as possible. In doing so, your staff are aware you are observing them and this all helps drive customer service. If you would like to know more about how to link HR management and customer service in your business, please get in touch – [e-mail] or via www.thehrbooth.co.uk The HR Booth now have a new “Question” section on the blog, where you ask we answer. This is aimed at helping businesses with HR challenges that come up – you can find this section here: http://thehrbooth.co.uk/blog/questions/ For further information on this podcast, you can contract Alistair directly via email – [e-mail], via the website www.thehrbooth.co.uk Disclaimer: You must not rely on the information in this podcast as an alternative to Human Resource Management advice from an appropriately qualified professional. If you have any specific questions about any Human Resource Management matter you should consult an appropriately qualified professional. You should never delay seeking Human Resource Management advice, disregard Human Resource Management advice, or commence or discontinue any Human Resource Management action because of information in this podcast. Please contact The HR Booth directly for specific advice and guidance.