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Conteúdo fornecido por Focus on Customer Service, Dan Gingiss, and Dan Moriarty. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Focus on Customer Service, Dan Gingiss, and Dan Moriarty ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
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Focus on Customer Service Podcast

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Conteúdo fornecido por Focus on Customer Service, Dan Gingiss, and Dan Moriarty. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Focus on Customer Service, Dan Gingiss, and Dan Moriarty ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss. Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat. The goals for this podcast are to: • Learn from other brands that we think are doing social care well • Share learnings with you • Increase the overall competency of the industry in the social care space And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.
  continue reading

53 episódios

Artwork

Focus on Customer Service Podcast

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iconCompartilhar
 
Manage series 134538
Conteúdo fornecido por Focus on Customer Service, Dan Gingiss, and Dan Moriarty. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Focus on Customer Service, Dan Gingiss, and Dan Moriarty ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.
The “Focus on Customer Service” podcast features interviews of brands which are offering amazing customer service via social media. It is hosted by customer experience speaker and coach, Dan Gingiss. Lots of people are talking about content and marketing on social media, but this podcast will focus on the other side of social that many brands overlook – customer service. At first only the channel of last resort – when other service channels failed – social media is quickly becoming the channel of first resort for many customers, requiring companies to be as prepared on social as they are in the call center, on e-mail, or click-to-chat. The goals for this podcast are to: • Learn from other brands that we think are doing social care well • Share learnings with you • Increase the overall competency of the industry in the social care space And here’s the twist: YOU pick the guests. Brands must be nominated to appear on the show by one of their own customers, via our hashtag #FOCS, which stands for Focus on Customer Service.
  continue reading

53 episódios

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