Three keys to a successful agency evaluation office: An interview with Susan Jenkins, Director of the Office of Performance and Evaluation, Administration for Community Living, HHS – Episode #192

Gov Innovator Podcast

What does it take to be a successful evaluation office within a public agency? Three things that are important are being trustworthy, being engaging, and being relentless, explains Dr. Susan Jenkins.

Since 2016, Dr. Jenkins has been the Director of the Office of Performance and Evaluation at the Administration for Community Living (ACL) at the U.S. Department of Health and Human Services. She also teaches program evaluation at American University and, prior to ACL, served on the evaluation staff of the Peace Corps.

ACL’s mission is to maximize the independence, well-being, and health of older adults, people with disabilities, and their families and caregivers. Both ACL and Dr. Jenkins have been recognized by Results for America for their leadership in creating a culture of evidence-based decision making.

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