Building Legacy and Community with Tyson Simmons of Hardware Sales

Hey Bellingham

In this episode of Hey Bellingham, Kyle Gillette chats with Tyson Simmons, Director of Human Resources at Hardware Sales, a landmark family-owned business in Bellingham.
Tyson shares his journey from a small town in Eastern Washington to his current role, emphasizing the importance of community, customer service, and adaptability. He reflects on Hardware Sales' 60-year history, its connection to Bellingham, and its commitment to supporting local businesses.
Tyson also highlights his love for snowboarding, Mount Baker, and Bellingham’s unique local culture.

Three Key Insights:

• Local Roots and Adaptability: Hardware Sales has thrived for over 60 years by adapting to the changing needs of Bellingham’s economy. Initially selling dynamite to loggers and miners, the store transformed into a full-fledged hardware business that now caters to DIYers, contractors, and industrial clients.
• Focus on Customer Service: Tyson emphasized how Hardware Sales prioritizes knowledgeable and attentive customer service, differentiating itself from larger chain stores. Employees are empowered to provide personalized solutions, ensuring a positive shopping experience.
• Leaning into Lean Management: Tyson discussed how lean manufacturing principles have helped Hardware Sales operate efficiently while maintaining a human-centered approach. Employees are encouraged to contribute ideas for improving processes, fostering a culture of continuous improvement.

Quote from Tyson Simmons:

“You can have the best ideas in the world, but if you don’t have the people that can execute those ideas, then your business isn’t going to go anywhere.”

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