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Why Did the Technician Cross the Road? To Find a Better Work Culture!
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In this episode of the HVAC Lab Podcast, Dr. John Sherk interviews Ryan Strong, a fourth-generation HVAC business owner from Northeast Pennsylvania. Ryan shares the evolution of his family's business from selling coal in 1937 to fuel oil and now HVAC services. He emphasizes the importance of building strong relationships with customers and employees, creating a positive work environment, and the challenges of the current labor market. Ryan highlights how a supportive workplace culture can attract and retain skilled technicians, even amid competitive offers, and stresses the need for technicians to find joy in their work.
Key Takeaways
A Legacy of Adaptation. Ryan’s family business started with coal, moved to fuel oil, and now focuses on HVAC services. Learn how they’ve adapted to market changes while keeping core values intact.
Niche Market Mastery. Discover how focusing on high-end residential clients around Lake Shore Park has provided stability and a clear market identity for Ryan’s company.
The Joy of Work. Ryan emphasizes the importance of technicians finding joy in their work environment. A positive atmosphere can significantly impact performance and job satisfaction.
Building Strong Relationships: From customers to team members, Ryan shares how strong relationships can turn challenges into opportunities for connection and collaboration.
Cultivating a Positive Workplace Culture: Ryan’s company has attracted skilled technicians despite competitive offers, thanks to a supportive and valued work environment.
Navigating the Labor Market: With a significant shortage of skilled labor, Ryan’s experience highlights the importance of creating a great workplace to attract and retain talent.
Technician Shortage Predictions: By 2025, many regions might operate at only 15% of their required technician capacity.
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