S10-Ep35: Leading Fintech - Mastercard Execs Share How They See the Future and Meet It Now

Innovating Leadership: Co-Creating Our Future

Guests: Jennifer Marriner, Sr. VP, & Sherri Haymond, Co-President, of Mastercard divisions

What happens when innovation means life or death for your company?

In this first of a two-part series of innovation at Mastercard, guests Jennifer Marriner and Sherri Haymond describe the ongoing innovations in their divisions: Global Acceptance Solutions and Global Partnerships, respectively. As customers and retailers alike continue to change how they move money, Mastercard must not only keep up with them, but innovate so deeply that they actually have new tech ready BEFORE payment preferences evolve.

That means leading an organization-wide innovation culture, with plenty of leadership lessons for the rest of us.

Here's what Jennifer, Sherri, and Maureen cover:

1. Why it’s so important for leaders to think differently and experiment with the new;
2. How collaboration, inside and outside the organization, boosts your odds of success; and
3. Why constantly asking your stakeholders “What do you need from us?” keeps you ahead of the competition.

Other episodes on innovation in companies:

• Innovation Insights: Amazon Executives Share How They Deliver the Future with Udit Madan, Jamil Ghani, & Sarah Rhoads
• Eat Mor Chikin: Chick-fil-A’s CMO on Their Recipe for Success with Steve Robinson
• Avocados: When Produce Produces Innovation with Alvaro Luque

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re onTikTok, Threads, and Twitter, too!

RESOURCES:

Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here.

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI, or check out the Kindle version at https://amzn.to/44buVz8 . The audiobook version is now available at https://amzn.to/4dTCleZ.

Her other 10 books are available on Amazon here.

Books we’re reading for fun or personal development right now include:

• Covert Cows and Chick-fil-A by Steve Robinson; it’s available in hardback at https://amzn.to/460LnmQ, on Kindle at https://amzn.to/3RVXhZs, and as an audiobook at https://amzn.to/3xPjBgn.
• The War of Art by Steven Pressfield. Paperback = https://amzn.to/3VEl7cU, Kindle = https://amzn.to/45JGm1L, and audiobook = https://amzn.to/3RPhC2y
• Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4)
• Nerve: Lessons on Leadership from Two Women Who Went First by Martha Piper & Indira Samarasekera. Paperback (https://amzn.to/3tOtzg4) and audiobook (https://amzn.to/41OYdT5)

NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.

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OUR PODCAST TEAM:

Host & Executive Producer: Maureen Metcalf

Editor & Executive Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Making the World a Better Place: Jenna Reik

Theme Music by Pavel Bekirov from Pixabay.

CONNECT WITH US:

YouTube: @InnovatingLeadership

Threads: @innovativeleaders

X/Twitter/Whatever New Name It Has This Week: @IL_Institute

LinkedIn: https://bit.ly/ILI-LinkedIn2

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com

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About Our Guests:

Jennifer Marriner is the Executive Vice President of Global Acceptance Solutions at Mastercard. She leads the product evolution and strategy for Mastercard’s acceptance solutions, ensuring the company’s payments products drive usage and shape future commerce experiences. Prior to Mastercard, Jennifer spent over 16 years at PayPal, leading the Global Markets and Partnerships team. She also managed strategic merchant growth for The Royal Bank of Scotland’s acquiring division and worked at The Wall Street Journal. Based in London, Jennifer is the executive sponsor of Mastercard’s Women Leadership Network (WLN) and ADAPT.

Sherri Haymond is Co-President of Global Partnerships and a member of the company's Management Committee.

Sherri co-leads a unique team that works with partners large and small to create disruptive products and solutions. As our world becomes borderless and even more digitally connected, Sherri's team keeps a pulse on the industry and collaborates with partners to ensure Mastercard delivers innovative and differentiated products and services at scale to meet the needs of today's evolving businesses and consumers.

Sherri holds a B.A. in Literature from Duke University and a J.D. from University of Pennsylvania Law School. She serves on the board of MoCADA, the Museum of Contemporary African Diasporan Arts, in Brooklyn, NY.