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Secret Shop Your Business
Manage episode 435049660 series 3484351
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Every single interaction with your business is leaving an impression. It’s easy to overlook the little things when you've walked past them a thousand times, but those details are what make or break the magic for your customers.
In this episode, Caleb and Leslie give you practical advice on how to Secret Shop Your Business. Learn how to look at things with fresh eyes, recruit an outside perspective on your customer experience, and create a plan of attack to make things even better.
00:00 Intro
02:30 How to Map Your Customer Flow
05:45 Secret Shop Yourself
10:15 Call In Fresh Eyes
13:00 Make Your Hit List
17:00 Recap
19:00 Outro
Host: Caleb Agee
Co-Host: Leslie Clark
Executive Producer: Carter Breaux
Audio/Video Producer: Carter Breaux
#podcast #advertisingagency #advertising #marketing #secret #shopping #customerexperience
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Do you have a marketing problem you'd like us to help solve? Send it to MavenMonday@FrankandMaven.com!
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Do you have a marketing problem you'd like us to help solve? Send it to MavenMonday@FrankandMaven.com!
Get a copy of our Best-Selling Book, The Maven Marketer Here:
https://a.co/d/1clpm8a
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