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63. IVRs & The Future- Today, Yesterday & Tomorrow (Interactive Voice Response) w/Andy Begnoche, VP Operations, Holdcom
Manage episode 367793935 series 3490007
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On Tuesday, 10/11/22 - you're in for a great episode on the My Curious Colleague podcast whereby my colleague, Andrew Begnoché of Holdcomshares why he thinks IVRs (Interactive Voice Response) are not dead... AND... later proceeds to aptly, oddly enough, compares IVR's to Cher. (PS you'll need to listen at the end where he explains this comparison).
There's ideas that you can consider TODAY to ensure your IVR is relevant, eye opening Near-Term IVR news that your software may have now but just not enabled... AND... finally, I get to understand what Web 3.0 is and how it might look like in our industry in the Future (check out snippet here to listen in for a peek).
I'd like to think I ask Andy the types of questions - digging into the details & clarifications - you'd ask (but I probably asked a few more..).
Either way, there's plenty of Ahas! in this episode for everyone. So do check out S4 Ep63 of the My Curious Colleague • CPGCX & More #podcast with my colleague, Andy Begnoche.
--- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message💲Ad colleague (Liquid I.V.):
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