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1416: [Part 1] Customer Service Skills: How Would You Handle These Awkward Situations by Steve Chou of MyWifeQuitHerJob

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Conteúdo fornecido por Optimal Living Daily LLC and Optimal Living Daily | Dan W.. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Optimal Living Daily LLC and Optimal Living Daily | Dan W. ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com.

Episode 1416:

Steve Chou from MyWifeQuitHerJob.com shares invaluable insights into handling common customer service dilemmas encountered by online sellers. Discover practical strategies for resolving issues like incomplete orders, lost packages, and personalization errors, enhancing your ability to maintain customer satisfaction and loyalty.

Read along with the original article(s) here: https://mywifequitherjob.com/should-you-trust-your-customers/

Quotes to ponder:

"It is highly unlikely that we didn’t pack her order correctly and we were fairly confident that she was lying to get free product."

"Do we ask her to wait and jeopardize her not getting her order in time?"

"Customers often make mistakes and blame you for it. She mixed up the letters and as a result, all of the monogrammed handkerchiefs in her order were stitched out incorrectly."

Episode references:

The Sellers Summit: https://www.sellerssummit.com

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

2213 episódios

Artwork
iconCompartilhar
 
Manage episode 434525507 series 2394894
Conteúdo fornecido por Optimal Living Daily LLC and Optimal Living Daily | Dan W.. Todo o conteúdo do podcast, incluindo episódios, gráficos e descrições de podcast, é carregado e fornecido diretamente por Optimal Living Daily LLC and Optimal Living Daily | Dan W. ou por seu parceiro de plataforma de podcast. Se você acredita que alguém está usando seu trabalho protegido por direitos autorais sem sua permissão, siga o processo descrito aqui https://pt.player.fm/legal.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com.

Episode 1416:

Steve Chou from MyWifeQuitHerJob.com shares invaluable insights into handling common customer service dilemmas encountered by online sellers. Discover practical strategies for resolving issues like incomplete orders, lost packages, and personalization errors, enhancing your ability to maintain customer satisfaction and loyalty.

Read along with the original article(s) here: https://mywifequitherjob.com/should-you-trust-your-customers/

Quotes to ponder:

"It is highly unlikely that we didn’t pack her order correctly and we were fairly confident that she was lying to get free product."

"Do we ask her to wait and jeopardize her not getting her order in time?"

"Customers often make mistakes and blame you for it. She mixed up the letters and as a result, all of the monogrammed handkerchiefs in her order were stitched out incorrectly."

Episode references:

The Sellers Summit: https://www.sellerssummit.com

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

2213 episódios

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