Revolutionizing User Experience Jay Sanderson on AI and Digital Transformation at Progress

PayPod: The Payments and Fintech Podcast

Episode Topic

In this episode of Pay Pod, host Kevin Rosenqvist chats with Jay Sanderson, Senior Manager of Digital Experience and Product Marketing at Progress. With over two decades of experience in the tech world, Jay offers deep insights into how businesses can transform their digital experiences to meet evolving user expectations. The conversation dives into how Progress has stayed relevant for 40 years, its role in shaping user interfaces, and the importance of creating seamless digital experiences for customers. Jay also shares his perspective on how artificial intelligence (AI) is transforming the way we interact with technology, with a particular focus on improving user experience (UX) across platforms.

Lessons You’ll Learn

Listeners will walk away with a deeper understanding of the difference between user experience (UX) and digital experience (DX) and why both are critical in today's tech landscape. Jay shares how businesses can leverage AI to create hyper-personalized, intuitive interfaces that streamline customer interactions. You’ll also learn how legacy companies can modernize their systems to stay competitive, and how AI-powered decision-making tools are changing customer service. Whether you're a developer, marketer, or business leader, Jay’s insights will equip you with practical strategies to enhance your company’s digital transformation efforts.

About Our Guest

Jay Sanderson is the Senior Manager of Digital Experience and Product Marketing at Progress, a company that has been at the forefront of database technology and digital transformation for over 40 years. With a background in AI and tech development, Jay has a passion for improving user experiences across various digital platforms. His career has spanned decades of innovations in user interfaces, digital commerce, and application development, and he is particularly interested in how AI can be leveraged to create more personalized and efficient digital experiences. Before joining Progress, Jay worked as a developer, honing his expertise in crafting seamless, intuitive user interactions.

Topics Covered

Throughout this engaging episode, Jay and Kevin discuss a wide range of topics, starting with the history of Progress and its evolution from a database technology company into a leader in digital transformation. They also delve into the crucial role that AI plays in modernizing the digital experience, covering AI chatbots, generative AI, and decision automation. Jay explains the importance of hyper-personalization in UX, providing real-world examples of how businesses can integrate these technologies to create smoother, more effective customer journeys. Finally, they touch on the future of AI in the fintech space, comparing it to revolutionary technologies like the internet and smartphones.